how to use critical thinking to solve problems

Critical Thinking for Problem Solving

Critical thinking is the process to rationally analyze and attempt to solve a problem – accurately and efficiently. This method is made without the use of guesses and assumptions.

It is a cognitive skill or a mental process. Based on acquired knowledge, you’ll have to analyze, examine, and scrutinize options to create an opinion or set of actions.

Business leaders use critical thinking to solve day-to-day problems. On the other hand, students rely on critical thinking for their learning process and research.

It is the ability to think rationally and clearly, while understanding the connection between opinions and ideas.

You’ll need to actively question every idea and assumptions instead of simply accepting them at face value. You’ll always seek to determine if certain arguments, ideas, and findings actually represent the whole picture. However, you’ll have to be open to the idea that they might not represent the entire picture.

Critical Thinking Methods

Thinking through the scenario helps separate real problems from simple misunderstandings or disagreements.

The analysis would require looking at the situation at hand in all the possible angles.

List them down then narrow your options to the most efficient and appropriate solution.

Once you have narrowed your list of options, you’ll need to decide which one is the most appropriate solution for the problem at hand.

Prepare for contingencies. Consider a certain time period in the future. Also, think of how you would monitor compliance and follow-through.

How to Achieve Critical Thinking Skills

Convergent thinking is where all facts and data are brought together from different areas with the aim to solve problems, achieve the desired outcome, and make informed and proper decisions. It is a process that focuses on developing the best answer to a problem.

These two can be used together. For example, you may use divergent thinking to detail the most obvious and random ideas first then use convergent thinking to filter the possible best ideas or solutions. In other options, you can mix divergent and convergent options in the process.

The main point of critical thinking is to achieve the best possible outcomes in any given situation (scenario). To achieve this, you’ll have to gather and evaluate information from many different sources. Critical thinking needs a clear, but often uncomfortable, assessment of your own strengths, weaknesses, and preferences, and the possible impact on the decisions you’ll make.

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How to build critical thinking skills for better decision-making

It’s simple in theory, but tougher in practice – here are five tips to get you started.

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Have you heard the riddle about two coins that equal thirty cents, but one of them is not a nickel? What about the one where a surgeon says they can’t operate on their own son?

Those brain teasers tap into your critical thinking skills. But your ability to think critically isn’t just helpful for solving those random puzzles – it plays a big role in your career. 

An impressive 81% of employers say critical thinking carries a lot of weight when they’re evaluating job candidates. It ranks as the top competency companies consider when hiring recent graduates (even ahead of communication ). Plus, once you’re hired, several studies show that critical thinking skills are highly correlated with better job performance.

So what exactly are critical thinking skills? And even more importantly, how do you build and improve them? 

What is critical thinking?

Critical thinking is the ability to evaluate facts and information, remain objective, and make a sound decision about how to move forward.

Does that sound like how you approach every decision or problem? Not so fast. Critical thinking seems simple in theory but is much tougher in practice, which helps explain why 65% of employers say their organization has a need for more critical thinking. 

In reality, critical thinking doesn’t come naturally to a lot of us. In order to do it well, you need to:

• Remain open-minded and inquisitive, rather than relying on assumptions or jumping to conclusions
• Ask questions and dig deep, rather than accepting information at face value
• Keep your own biases and perceptions in check to stay as objective as possible
• Rely on your emotional intelligence to fill in the blanks and gain a more well-rounded understanding of a situation

So, critical thinking isn’t just being intelligent or analytical. In many ways, it requires you to step outside of yourself, let go of your own preconceived notions, and approach a problem or situation with curiosity and fairness.

It’s a challenge, but it’s well worth it. Critical thinking skills will help you connect ideas, make reasonable decisions, and solve complex problems.

7 critical thinking skills to help you dig deeper

Critical thinking is often labeled as a skill itself (you’ll see it bulleted as a desired trait in a variety of job descriptions). But it’s better to think of critical thinking less as a distinct skill and more as a collection or category of skills. 

To think critically, you’ll need to tap into a bunch of your other soft skills. Here are seven of the most important. 

Open-mindedness

It’s important to kick off the critical thinking process with the idea that anything is possible. The more you’re able to set aside your own suspicions, beliefs, and agenda, the better prepared you are to approach the situation with the level of inquisitiveness you need. 

That means not closing yourself off to any possibilities and allowing yourself the space to pull on every thread – yes, even the ones that seem totally implausible.

As Christopher Dwyer, Ph.D. writes in a piece for Psychology Today , “Even if an idea appears foolish, sometimes its consideration can lead to an intelligent, critically considered conclusion.” He goes on to compare the critical thinking process to brainstorming . Sometimes the “bad” ideas are what lay the foundation for the good ones. 

Open-mindedness is challenging because it requires more effort and mental bandwidth than sticking with your own perceptions. Approaching problems or situations with true impartiality often means:

• Practicing self-regulation : Giving yourself a pause between when you feel something and when you actually react or take action.
• Challenging your own biases: Acknowledging your biases and seeking feedback are two powerful ways to get a broader understanding. 

Critical thinking example

In a team meeting, your boss mentioned that your company newsletter signups have been decreasing and she wants to figure out why.

At first, you feel offended and defensive – it feels like she’s blaming you for the dip in subscribers. You recognize and rationalize that emotion before thinking about potential causes. You have a hunch about what’s happening, but you will explore all possibilities and contributions from your team members.

Observation

Observation is, of course, your ability to notice and process the details all around you (even the subtle or seemingly inconsequential ones). Critical thinking demands that you’re flexible and willing to go beyond surface-level information, and solid observation skills help you do that.

Your observations help you pick up on clues from a variety of sources and experiences, all of which help you draw a final conclusion. After all, sometimes it’s the most minuscule realization that leads you to the strongest conclusion.

Over the next week or so, you keep a close eye on your company’s website and newsletter analytics to see if numbers are in fact declining or if your boss’s concerns were just a fluke. 

Critical thinking hinges on objectivity. And, to be objective, you need to base your judgments on the facts – which you collect through research. You’ll lean on your research skills to gather as much information as possible that’s relevant to your problem or situation. 

Keep in mind that this isn’t just about the quantity of information – quality matters too. You want to find data and details from a variety of trusted sources to drill past the surface and build a deeper understanding of what’s happening. 

You dig into your email and website analytics to identify trends in bounce rates, time on page, conversions, and more. You also review recent newsletters and email promotions to understand what customers have received, look through current customer feedback, and connect with your customer support team to learn what they’re hearing in their conversations with customers.

The critical thinking process is sort of like a treasure hunt – you’ll find some nuggets that are fundamental for your final conclusion and some that might be interesting but aren’t pertinent to the problem at hand.

That’s why you need analytical skills. They’re what help you separate the wheat from the chaff, prioritize information, identify trends or themes, and draw conclusions based on the most relevant and influential facts. 

It’s easy to confuse analytical thinking with critical thinking itself, and it’s true there is a lot of overlap between the two. But analytical thinking is just a piece of critical thinking. It focuses strictly on the facts and data, while critical thinking incorporates other factors like emotions, opinions, and experiences. 

As you analyze your research, you notice that one specific webpage has contributed to a significant decline in newsletter signups. While all of the other sources have stayed fairly steady with regard to conversions, that one has sharply decreased.

You decide to move on from your other hypotheses about newsletter quality and dig deeper into the analytics. 

One of the traps of critical thinking is that it’s easy to feel like you’re never done. There’s always more information you could collect and more rabbit holes you could fall down.

But at some point, you need to accept that you’ve done your due diligence and make a decision about how to move forward. That’s where inference comes in. It’s your ability to look at the evidence and facts available to you and draw an informed conclusion based on those. 

When you’re so focused on staying objective and pursuing all possibilities, inference can feel like the antithesis of critical thinking. But ultimately, it’s your inference skills that allow you to move out of the thinking process and onto the action steps. 

You dig deeper into the analytics for the page that hasn’t been converting and notice that the sharp drop-off happened around the same time you switched email providers.

After looking more into the backend, you realize that the signup form on that page isn’t correctly connected to your newsletter platform. It seems like anybody who has signed up on that page hasn’t been fed to your email list. 

Communication

3 ways to improve your communication skills at work

If and when you identify a solution or answer, you can’t keep it close to the vest. You’ll need to use your communication skills to share your findings with the relevant stakeholders – like your boss, team members, or anybody who needs to be involved in the next steps.

Your analysis skills will come in handy here too, as they’ll help you determine what information other people need to know so you can avoid bogging them down with unnecessary details. 

In your next team meeting, you pull up the analytics and show your team the sharp drop-off as well as the missing connection between that page and your email platform. You ask the web team to reinstall and double-check that connection and you also ask a member of the marketing team to draft an apology email to the subscribers who were missed. 

Problem-solving

Critical thinking and problem-solving are two more terms that are frequently confused. After all, when you think critically, you’re often doing so with the objective of solving a problem.

The best way to understand how problem-solving and critical thinking differ is to think of problem-solving as much more narrow. You’re focused on finding a solution.

In contrast, you can use critical thinking for a variety of use cases beyond solving a problem – like answering questions or identifying opportunities for improvement. Even so, within the critical thinking process, you’ll flex your problem-solving skills when it comes time to take action. 

Once the fix is implemented, you monitor the analytics to see if subscribers continue to increase. If not (or if they increase at a slower rate than you anticipated), you’ll roll out some other tests like changing the CTA language or the placement of the subscribe form on the page.

5 ways to improve your critical thinking skills

Beyond the buzzwords: Why interpersonal skills matter at work

Think critically about critical thinking and you’ll quickly realize that it’s not as instinctive as you’d like it to be. Fortunately, your critical thinking skills are learned competencies and not inherent gifts – and that means you can improve them. Here’s how:

• Practice active listening: Active listening helps you process and understand what other people share. That’s crucial as you aim to be open-minded and inquisitive.
• Ask open-ended questions: If your critical thinking process involves collecting feedback and opinions from others, ask open-ended questions (meaning, questions that can’t be answered with “yes” or “no”). Doing so will give you more valuable information and also prevent your own biases from influencing people’s input.
• Scrutinize your sources: Figuring out what to trust and prioritize is crucial for critical thinking. Boosting your media literacy and asking more questions will help you be more discerning about what to factor in. It’s hard to strike a balance between skepticism and open-mindedness, but approaching information with questions (rather than unquestioning trust) will help you draw better conclusions. 
• Play a game: Remember those riddles we mentioned at the beginning? As trivial as they might seem, games and exercises like those can help you boost your critical thinking skills. There are plenty of critical thinking exercises you can do individually or as a team . 
• Give yourself time: Research shows that rushed decisions are often regrettable ones. That’s likely because critical thinking takes time – you can’t do it under the wire. So, for big decisions or hairy problems, give yourself enough time and breathing room to work through the process. It’s hard enough to think critically without a countdown ticking in your brain. 

Critical thinking really is critical

The ability to think critically is important, but it doesn’t come naturally to most of us. It’s just easier to stick with biases, assumptions, and surface-level information. 

But that route often leads you to rash judgments, shaky conclusions, and disappointing decisions. So here’s a conclusion we can draw without any more noodling: Even if it is more demanding on your mental resources, critical thinking is well worth the effort.

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5.3: Using Critical Thinking Skills- Decision Making and Problem Solving

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Introduction

In previous lessons, you learned about characteristics of critical thinkers and information literacy. In this module, you will learn how to put those skills into action through the important processes of decision making and problem solving.

As with the process of developing information literacy, asking questions is an important part of decision making and problem solving. Thinking is born of questions. Questions wake us up. Questions alert us to hidden assumptions. Questions promote curiosity and create new distinctions. Questions open up options that otherwise go unexplored. Besides, teachers love questions.

We make decisions all the time, whether we realize it or not. Even avoiding decisions is a form of decision making. The student who puts off studying for a test until the last minute, for example, might really be saying, “I’ve decided this course is not important” or “I’ve decided not to give this course much time.”

Decisions are specific and lead to focused action. When we decide, we narrow down. We give up actions that are inconsistent with our decision.

In addition to decision making, critical thinking skills are important to solving problems. We encounter problems every single day, and having a solid process in place is important to solving them.

At the end of the lesson, you will learn how to put your critical thinking skills to use by reviewing an example of how critical thinking skills can help with making those everyday decisions.

Using Critical Thinking Skills: Asking Questions

Questions have practical power. Asking for directions can shave hours off a trip. Asking a librarian for help can save hours of research time. Asking how to address an instructor—by first name or formal title—can change your relationship with that person. Asking your academic advisor a question can alter your entire education. Asking people about their career plans can alter your career plans.

You can use the following strategies to develop questions for problem solving and decision making:

Ask questions that create possibilities. At any moment, you can ask a question that opens up a new possibility for someone.

• Suppose a friend walks up to you and says, “People just never listen to me.” You listen carefully. Then you say, “Let me make sure I understand. Who, specifically, doesn’t listen to you? And how do you know they’re not listening?”
• Another friend tells you, “I just lost my job to someone who has less experience. That should never happen.” You respond, “Wow, that’s hard. I’m sorry you lost your job. Who can help you find another job?”
• A relative seeks your advice. “My mother-in-law makes me mad,” she says. “You’re having a hard time with this person,” you say. “What does she say and do when you feel mad at her? And are there times when you don’t get mad at her?”

These kinds of questions—asked with compassion and a sense of timing—can help people move from complaining about problems to solving them.

Discover new questions. Students sometimes say, “I don’t know what questions to ask.” Consider the following ways to create questions about any subject you want to study or about any

area of your life that you want to change:

• Let your pen start moving. Sometimes you can access a deeper level of knowledge by taking out your pen, putting it on a piece of paper, and writing down questions—even before you know what to write. Don’t think. Just watch the pen move across the paper. Notice what appears. The results might be surprising.
• Ask about what’s missing . Another way to invent useful questions is to notice what’s missing from your life and then ask how to supply it. For example, if you want to take better notes, you can write, “What’s missing is skill in note taking. How can I gain more skill in taking notes?” If you always feel rushed, you can write, “What’s missing is time. How do I create enough time in my day to actually do the things that I say I want to do?”
• Pretend to be someone else. Another way to invent questions is first to think of someone you greatly respect. Then pretend you’re that person. Ask the questions you think she would ask.
• What can I do when ... an instructor calls on me in class and I have no idea what to say? When a teacher doesn’t show up for class on time? When I feel overwhelmed with assignments?
• How can I ... take the kind of courses that I want? Expand my career options? Become much more effective as a student, starting today?
• When do I ... decide on a major? Transfer to another school? Meet with an instructor to discuss an upcoming term paper?
• What else do I want to know about ... my academic plan? My career plan? My options for job hunting? My friends? My relatives? My spouse?
• Who can I ask about ... my career options? My major? My love life? My values and purpose in life?

Many times you can quickly generate questions by simply asking yourself, “What else do I want to know?” Ask this question immediately after you read a paragraph in a book or listen to someone speak.

Start from the assumption that you are brilliant. Then ask questions to unlock your brilliance.

Using Critical Thinking Skills in Decision Making

As you develop your critical thinking skills, you can apply them as you make decisions. The following suggestions can help in your decision-making process:

Recognize decisions. Decisions are more than wishes or desires. There’s a world of difference between “I wish I could be a better student” and “I will take more powerful notes, read with greater retention, and review my class notes daily.” Deciding to eat fruit for dessert instead of ice cream rules out the next trip to the ice cream store.

Establish priorities. Some decisions are trivial. No matter what the outcome, your life is not affected much. Other decisions can shape your circumstances for years. Devote more time and energy to the decisions with big outcomes.

Base decisions on a life plan. The benefit of having long-term goals for our lives is that they provide a basis for many of our daily decisions. Being certain about what we want to accomplish this year and this month makes today’s choices more clear.

Balance learning styles in decision making. To make decisions more effectively, use all four modes of learning explained in a previous lesson. The key is to balance reflection with action, and thinking with experience. First, take the time to think creatively, and generate many options. Then think critically about the possible consequences of each option before choosing one. Remember, however, that thinking is no substitute for experience. Act on your chosen option, and notice what happens. If you’re not getting the results you want, then quickly return to creative thinking to invent new options.

Choose an overall strategy. Every time you make a decision, you choose a strategy—even when you’re not aware of it. Effective decision makers can articulate and choose from among several strategies. For example:

• Find all of the available options, and choose one deliberately. Save this strategy for times when you have a relatively small number of options, each of which leads to noticeably different results.
• Find all of the available options, and choose one randomly. This strategy can be risky. Save it for times when your options are basically similar and fairness is the main issue.
• Limit the options, and then choose. When deciding which search engine to use, visit many search sites and then narrow the list down to two or three from which to choose.

Use time as an ally. Sometimes we face dilemmas—situations in which any course of action leads to undesirable consequences. In such cases, consider putting a decision on hold. Wait it out. Do nothing until the circumstances change, making one alternative clearly preferable to another.

Use intuition. Some decisions seem to make themselves. A solution pops into your mind, and you gain newfound clarity. Using intuition is not the same as forgetting about the decision or refusing to make it. Intuitive decisions usually arrive after we’ve gathered the relevant facts and faced a problem for some time.

Evaluate your decision. Hindsight is a source of insight. After you act on a decision, observe the consequences over time. Reflect on how well your decision worked and what you might have done differently.

Think of choices. This final suggestion involves some creative thinking. Consider that the word decide derives from the same roots as suicide and homicide . In the spirit of those words, a decision forever “kills” all other options. That’s kind of heavy. Instead, use the word choice , and see whether it frees up your thinking. When you choose , you express a preference for one option over others. However, those options remain live possibilities for the future. Choose for today, knowing that as you gain more wisdom and experience, you can choose again.

Using Critical Thinking Skills in Problem Solving

Think of problem solving as a process with four Ps : Define the problem , generate possibilities ,

create a plan , and perform your plan.

Step 1: Define the problem. To define a problem effectively, understand what a problem is—a mismatch between what you want and what you have. Problem solving is all about reducing the gap between these two factors.

Tell the truth about what’s present in your life right now, without shame or blame. For example: “I often get sleepy while reading my physics assignments, and after closing the book I cannot remember what I just read.”

Next, describe in detail what you want. Go for specifics: “I want to remain alert as I read about physics. I also want to accurately summarize each chapter I read.”

Remember that when we define a problem in limiting ways, our solutions merely generate new problems. As Albert Einstein said, “The world we have made is a result of the level of thinking we have done thus far. We cannot solve problems at the same level at which we created them” (Calaprice 2000).

This idea has many applications for success in school. An example is the student who struggles with note taking. The problem, she thinks, is that her notes are too sketchy. The logical solution, she decides, is to take more notes; her new goal is to write down almost everything her instructors say. No matter how fast and furiously she writes, she cannot capture all of the instructors’ comments.

Consider what happens when this student defines the problem in a new way. After more thought, she decides that her dilemma is not the quantity of her notes but their quality . She adopts a new format for taking notes, dividing her notepaper into two columns. In the right-hand column, she writes down only the main points of each lecture. In the left-hand column, she notes two or three supporting details for each point.

Over time, this student makes the joyous discovery that there are usually just three or four core ideas to remember from each lecture. She originally thought the solution was to take more notes. What really worked was taking notes in a new way.

Step 2: Generate possibilities. Now put on your creative thinking hat. Open up. Brainstorm as many possible solutions to the problem as you can. At this stage, quantity counts. As you generate possibilities, gather relevant facts. For example, when you’re faced with a dilemma about what courses to take next semester, get information on class times, locations, and instructors. If you haven’t decided which summer job offer to accept, gather information on salary, benefits, and working conditions.

Step 3: Create a plan. After rereading your problem definition and list of possible solutions, choose the solution that seems most workable. Think about specific actions that will reduce the gap between what you have and what you want. Visualize the steps you will take to make this solution a reality, and arrange them in chronological order. To make your plan even more powerful, put it in writing.

Step 4: Perform your plan. This step gets you off your chair and out into the world. Now you actually do what you have planned.

Ultimately, your skill in solving problems lies in how well you perform your plan. Through the quality of your actions, you become the architect of your own success.

When facing problems, experiment with these four Ps, and remember that the order of steps is not absolute. Also remember that any solution has the potential to create new problems. If that happens, cycle through the four Ps of problem solving again.

Critical Thinking Skills in Action: Thinking About Your Major, Part 1

One decision that troubles many students in higher education is the choice of a major. Weighing the benefits, costs, and outcomes of a possible major is an intellectual challenge. This choice is an opportunity to apply your critical thinking, decision-making, and problem-solving skills. The following suggestions will guide you through this seemingly overwhelming process.

The first step is to discover options. You can use the following suggestions to discover options for choosing your major:

Follow the fun. Perhaps you look forward to attending one of your classes and even like completing the assignments. This is a clue to your choice of major.

See whether you can find lasting patterns in the subjects and extracurricular activities that you’ve enjoyed over the years. Look for a major that allows you to continue and expand on these experiences.

Also, sit down with a stack of 3 × 5 cards and brainstorm answers to the following questions:

• What do you enjoy doing most with your unscheduled time?
• Imagine that you’re at a party and having a fascinating conversation. What is this conversation about?
• What kind of problems do you enjoy solving—those that involve people? Products? Ideas?
• What interests are revealed by your choices of reading material, television shows, and other entertainment?
• What would an ideal day look like for you? Describe where you would live, who would be with you, and what you would do throughout the day. Do any of these visions suggest a possible major?

Questions like these can uncover a “fun factor” that energizes you to finish the work of completing a major.

Consider your abilities. In choosing a major, ability counts as much as interest. In addition to considering what you enjoy, think about times and places when you excelled. List the courses that you aced, the work assignments that you mastered, and the hobbies that led to rewards or recognition. Let your choice of a major reflect a discovery of your passions and potentials.

Use formal techniques for self-discovery. Explore questionnaires and inventories that are designed to correlate your interests with specific majors. Examples include the Strong Interest Inventory and the Self-Directed Search. Your academic advisor or someone in your school’s career planning office can give you more details about these and related assessments. For some fun, take several of them and meet with an advisor to interpret the results. Remember inventories can help you gain self-knowledge, and other people can offer valuable perspectives. However, what you do with all this input is entirely up to you.

Critical Thinking Skills in Action: Thinking About Your Major, Part 2

As you review the following additional suggestions of discovering options, think about what strategies you already use in your own decision-making process. Also think about what new strategies you might try in the future.

Link to long-term goals. Your choice of a major can fall into place once you determine what you want in life. Before you choose a major, back up to a bigger picture. List your core values, such as contributing to society, achieving financial security and professional recognition, enjoying good health, or making time for fun. Also write down specific goals that you want to accomplish 5 years, 10 years, or even 50 years from today.

Many students find that the prospect of getting what they want in life justifies all of the time, money, and day-to-day effort invested in going to school. Having a major gives you a powerful incentive for attending classes, taking part in discussions, reading textbooks, writing papers, and completing other assignments. When you see a clear connection between finishing school and creating the life of your dreams, the daily tasks of higher education become charged with meaning.

Ask other people. Key people in your life might have valuable suggestions about your choice of major. Ask for their ideas, and listen with an open mind. At the same time, distance yourself from any pressure to choose a major or career that fails to interest you. If you make a choice solely on the basis of the expectations of other people, you could end up with a major or even a career you don’t enjoy.

Gather information. Check your school’s catalog or website for a list of available majors. Here is a gold mine of information. Take a quick glance, and highlight all the majors that interest you. Then talk to students who have declared these majors. Also read the descriptions of courses required for these majors. Do you get excited about the chance to enroll in them? Pay attention to your gut feelings.

Also chat with instructors who teach courses in a specific major. Ask for copies of their class syllabi. Go to the bookstore and browse the required texts. Based on all of this information, write a list of prospective majors. Discuss them with an academic advisor and someone at your school’s career-planning center.

Invent a major. When choosing a major, you might not need to limit yourself to those listed in your school catalog. Many schools now have flexible programs that allow for independent study. Through such programs, you might be able to combine two existing majors or invent an entirely new one of your own.

Consider a complementary minor. You can add flexibility to your academic program by choosing a minor to complement or contrast with your major. The student who wants to be a minister could opt for a minor in English; all of those courses in composition can help in writing sermons. Or the student with a major in psychology might choose a minor in business administration, with the idea of managing a counseling service some day. An effective choice of a minor can expand your skills and career options.

Think critically about the link between your major and your career. Your career goals might have a significant impact on your choice of major.

You could pursue a rewarding career by choosing among several different majors. Even students planning to apply for law school or medical school have flexibility in their choice of majors. In addition, after graduation, many people tend to be employed in jobs that have little relationship to their major. And you might choose a career in the future that is unrelated to any currently available major.

Critical Thinking Skills in Action: Thinking About Your Major, Part 3

Once you have discovered all of your options, you can move on to the next step in the process— making a trial choice.

Make a Trial Choice

Pretend that you have to choose a major today. Based on the options for a major that you’ve already discovered, write down the first three ideas that come to mind. Review the list for a few minutes, and then choose one.

Evaluate Your Trial Choice

When you’ve made a trial choice of major, take on the role of a scientist. Treat your choice as a hypothesis, and then design a series of experiments to evaluate and test it. For example:

• Schedule office meetings with instructors who teach courses in the major. Ask about required course work and career options in the field.
• Discuss your trial choice with an academic advisor or career counselor.
• Enroll in a course related to your possible major. Remember that introductory courses might not give you a realistic picture of the workload involved in advanced courses. Also, you might not be able to register for certain courses until you’ve actually declared a related major.
• Find a volunteer experience, internship, part-time job, or service-learning experience related to the major.
• Interview students who have declared the same major. Ask them in detail about their experiences and suggestions for success.
• Interview people who work in a field related to the major and “shadow” them—that is, spend time with those people during their workday.
• Think about whether you can complete your major given the amount of time and money that you plan to invest in higher education.
• Consider whether declaring this major would require a transfer to another program or even another school.

If your “experiments” confirm your choice of major, celebrate that fact. If they result in choosing a new major, celebrate that outcome as well.

Also remember that higher education represents a safe place to test your choice of major—and to change your mind. As you sort through your options, help is always available from administrators, instructors, advisors, and peers.

Choose Again

Keep your choice of a major in perspective. There is probably no single “correct” choice. Your unique collection of skills is likely to provide the basis for majoring in several fields.

Odds are that you’ll change your major at least once—and that you’ll change careers several times during your life. One benefit of higher education is mobility. You gain the general skills and knowledge that can help you move into a new major or career field at any time.

Viewing a major as a one-time choice that determines your entire future can raise your stress levels. Instead, look at choosing a major as the start of a continuing path that involves discovery, choice, and passionate action.

As you review this example of how you can use critical thinking to make a decision about choosing your major, think about how you will use your critical thinking to make decisions and solve problems in the future.

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Critical Thinking and Decision-Making  - What is Critical Thinking?

Critical thinking and decision-making  -, what is critical thinking, critical thinking and decision-making what is critical thinking.

Critical Thinking and Decision-Making: What is Critical Thinking?

Lesson 1: what is critical thinking, what is critical thinking.

Critical thinking is a term that gets thrown around a lot. You've probably heard it used often throughout the years whether it was in school, at work, or in everyday conversation. But when you stop to think about it, what exactly is critical thinking and how do you do it ?

Watch the video below to learn more about critical thinking.

Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions . It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better.

This may sound like a pretty broad definition, and that's because critical thinking is a broad skill that can be applied to so many different situations. You can use it to prepare for a job interview, manage your time better, make decisions about purchasing things, and so much more.

The process

As humans, we are constantly thinking . It's something we can't turn off. But not all of it is critical thinking. No one thinks critically 100% of the time... that would be pretty exhausting! Instead, it's an intentional process , something that we consciously use when we're presented with difficult problems or important decisions.

Improving your critical thinking

In order to become a better critical thinker, it's important to ask questions when you're presented with a problem or decision, before jumping to any conclusions. You can start with simple ones like What do I currently know? and How do I know this? These can help to give you a better idea of what you're working with and, in some cases, simplify more complex issues.  

Real-world applications

Let's take a look at how we can use critical thinking to evaluate online information . Say a friend of yours posts a news article on social media and you're drawn to its headline. If you were to use your everyday automatic thinking, you might accept it as fact and move on. But if you were thinking critically, you would first analyze the available information and ask some questions :

• What's the source of this article?
• Is the headline potentially misleading?
• What are my friend's general beliefs?
• Do their beliefs inform why they might have shared this?

After analyzing all of this information, you can draw a conclusion about whether or not you think the article is trustworthy.

Critical thinking has a wide range of real-world applications . It can help you to make better decisions, become more hireable, and generally better understand the world around you.

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13 Easy Steps To Improve Your Critical Thinking Skills

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With the sheer volume of information that we’re bombarded with on a daily basis – and with the pervasiveness of fake news and social media bubbles – the ability to look at evidence, evaluate the trustworthiness of a source, and think critically is becoming more important than ever. This is why, for me, critical thinking is one of the most vital skills to cultivate for future success.

Critical thinking isn’t about being constantly negative or critical of everything. It’s about objectivity and having an open, inquisitive mind. To think critically is to analyze issues based on hard evidence (as opposed to personal opinions, biases, etc.) in order to build a thorough understanding of what’s really going on. And from this place of thorough understanding, you can make better decisions and solve problems more effectively.

To put it another way, critical thinking means arriving at your own carefully considered conclusions instead of taking information at face value. Here are 13 ways you can cultivate this precious skill:

1. Always vet new information with a cautious eye. Whether it’s an article someone has shared online or data that’s related to your job, always vet the information you're presented with. Good questions to ask here include, "Is this information complete and up to date?” “What evidence is being presented to support the argument?” and “Whose voice is missing here?”

2. Look at where the information has come from. Is the source trustworthy? What is their motivation for presenting this information? For example, are they trying to sell you something or get you to take a certain action (like vote for them)?

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3. Consider more than one point of view. Everyone has their own opinions and motivations – even highly intelligent people making reasonable-sounding arguments have personal opinions and biases that shape their thinking. So, when someone presents you with information, consider whether there are other sides to the story.

4. Practice active listening. Listen carefully to what others are telling you, and try to build a clear picture of their perspective. Empathy is a really useful skill here since putting yourself in another person's shoes can help you understand where they're coming from and what they might want. Try to listen without judgment – remember, critical thinking is about keeping an open mind.

5. Gather additional information where needed. Whenever you identify gaps in the information or data, do your own research to fill those gaps. The next few steps will help you do this objectively…

6. Ask lots of open-ended questions. Curiosity is a key trait of critical thinkers, so channel your inner child and ask lots of "who," "what," and "why" questions.

7. Find your own reputable sources of information, such as established news sites, nonprofit organizations, and education institutes. Try to avoid anonymous sources or sources with an ax to grind or a product to sell. Also, be sure to check when the information was published. An older source may be unintentionally offering up wrong information just because events have moved on since it was published; corroborate the info with a more recent source.

8. Try not to get your news from social media. And if you do see something on social media that grabs your interest, check the accuracy of the story (via reputable sources of information, as above) before you share it.

9. Learn to spot fake news. It's not always easy to spot false or misleading content, but a good rule of thumb is to look at the language, emotion, and tone of the piece. Is it using emotionally charged language, for instance, and trying to get you to feel a certain way? Also, look at the sources of facts, figures, images, and quotes. A legit news story will clearly state its sources.

10. Learn to spot biased information. Like fake news, biased information may seek to appeal more to your emotions than logic and/or present a limited view of the topic. So ask yourself, “Is there more to this topic than what’s being presented here?” Do your own reading around the topic to establish the full picture.

11. Question your own biases, too. Everyone has biases, and there’s no point pretending otherwise. The trick is to think objectively about your likes and dislikes, preferences, and beliefs, and consider how these might affect your thinking.

12. Form your own opinions. Remember, critical thinking is about thinking independently. So once you’ve assessed all the information, form your own conclusions about it.

13. Continue to work on your critical thinking skills. I recommend looking at online learning platforms such as Udemy and Coursera for courses on general critical thinking skills, as well as courses on specific subjects like cognitive biases.

Read more about critical thinking and other essential skills in my new book, Future Skills: The 20 Skills & Competencies Everyone Needs To Succeed In A Digital World . Written for anyone who wants to surf the wave of digital transformation – rather than be drowned by it – the book explores why these vital future skills matter and how to develop them.

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How to develop critical thinking skills

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What are critical thinking skills?

How to develop critical thinking skills: 12 tips, how to practice critical thinking skills at work, become your own best critic.

A client requests a tight deadline on an intense project. Your childcare provider calls in sick on a day full of meetings. Payment from a contract gig is a month behind. 

Your day-to-day will always have challenges, big and small. And no matter the size and urgency, they all ask you to use critical thinking to analyze the situation and arrive at the right solution. 

Critical thinking includes a wide set of soft skills that encourage continuous learning, resilience , and self-reflection. The more you add to your professional toolbelt, the more equipped you’ll be to tackle whatever challenge presents itself. Here’s how to develop critical thinking, with examples explaining how to use it.

Critical thinking skills are the skills you use to analyze information, imagine scenarios holistically, and create rational solutions. It’s a type of emotional intelligence that stimulates effective problem-solving and decision-making . 

When you fine-tune your critical thinking skills, you seek beyond face-value observations and knee-jerk reactions. Instead, you harvest deeper insights and string together ideas and concepts in logical, sometimes out-of-the-box , ways. 

Imagine a team working on a marketing strategy for a new set of services. That team might use critical thinking to balance goals and key performance indicators , like new customer acquisition costs, average monthly sales, and net profit margins. They understand the connections between overlapping factors to build a strategy that stays within budget and attracts new sales. 

Looking for ways to improve critical thinking skills? Start by brushing up on the following soft skills that fall under this umbrella: 

• Analytical thinking: Approaching problems with an analytical eye includes breaking down complex issues into small chunks and examining their significance. An example could be organizing customer feedback to identify trends and improve your product offerings. 
• Open-mindedness: Push past cognitive biases and be receptive to different points of view and constructive feedback . Managers and team members who keep an open mind position themselves to hear new ideas that foster innovation . 
• Creative thinking: With creative thinking , you can develop several ideas to address a single problem, like brainstorming more efficient workflow best practices to boost productivity and employee morale . 
• Self-reflection: Self-reflection lets you examine your thinking and assumptions to stimulate healthier collaboration and thought processes. Maybe a bad first impression created a negative anchoring bias with a new coworker. Reflecting on your own behavior stirs up empathy and improves the relationship. 
• Evaluation: With evaluation skills, you tackle the pros and cons of a situation based on logic rather than emotion. When prioritizing tasks , you might be tempted to do the fun or easy ones first, but evaluating their urgency and importance can help you make better decisions. 

There’s no magic method to change your thinking processes. Improvement happens with small, intentional changes to your everyday habits until a more critical approach to thinking is automatic. 

Here are 12 tips for building stronger self-awareness and learning how to improve critical thinking: 

1. Be cautious

There’s nothing wrong with a little bit of skepticism. One of the core principles of critical thinking is asking questions and dissecting the available information. You might surprise yourself at what you find when you stop to think before taking action. 

Before making a decision, use evidence, logic, and deductive reasoning to support your own opinions or challenge ideas. It helps you and your team avoid falling prey to bad information or resistance to change .

2. Ask open-ended questions

“Yes” or “no” questions invite agreement rather than reflection. Instead, ask open-ended questions that force you to engage in analysis and rumination. Digging deeper can help you identify potential biases, uncover assumptions, and arrive at new hypotheses and possible solutions. 

3. Do your research

No matter your proficiency, you can always learn more. Turning to different points of view and information is a great way to develop a comprehensive understanding of a topic and make informed decisions. You’ll prioritize reliable information rather than fall into emotional or automatic decision-making. 

4. Consider several opinions

You might spend so much time on your work that it’s easy to get stuck in your own perspective, especially if you work independently on a remote team . Make an effort to reach out to colleagues to hear different ideas and thought patterns. Their input might surprise you.

If or when you disagree, remember that you and your team share a common goal. Divergent opinions are constructive, so shift the focus to finding solutions rather than defending disagreements. 

5. Learn to be quiet

Active listening is the intentional practice of concentrating on a conversation partner instead of your own thoughts. It’s about paying attention to detail and letting people know you value their opinions, which can open your mind to new perspectives and thought processes.

If you’re brainstorming with your team or having a 1:1 with a coworker , listen, ask clarifying questions, and work to understand other peoples’ viewpoints. Listening to your team will help you find fallacies in arguments to improve possible solutions.

6. Schedule reflection

Whether waking up at 5 am or using a procrastination hack, scheduling time to think puts you in a growth mindset . Your mind has natural cognitive biases to help you simplify decision-making, but squashing them is key to thinking critically and finding new solutions besides the ones you might gravitate toward. Creating time and calm space in your day gives you the chance to step back and visualize the biases that impact your decision-making. 

7. Cultivate curiosity

With so many demands and job responsibilities, it’s easy to seek solace in routine. But getting out of your comfort zone helps spark critical thinking and find more solutions than you usually might.

If curiosity doesn’t come naturally to you, cultivate a thirst for knowledge by reskilling and upskilling . Not only will you add a new skill to your resume , but expanding the limits of your professional knowledge might motivate you to ask more questions. 

You don’t have to develop critical thinking skills exclusively in the office. Whether on your break or finding a hobby to do after work, playing strategic games or filling out crosswords can prime your brain for problem-solving. 

9. Write it down

Recording your thoughts with pen and paper can lead to stronger brain activity than typing them out on a keyboard. If you’re stuck and want to think more critically about a problem, writing your ideas can help you process information more deeply.

The act of recording ideas on paper can also improve your memory . Ideas are more likely to linger in the background of your mind, leading to deeper thinking that informs your decision-making process. 

10. Speak up

Take opportunities to share your opinion, even if it intimidates you. Whether at a networking event with new people or a meeting with close colleagues, try to engage with people who challenge or help you develop your ideas. Having conversations that force you to support your position encourages you to refine your argument and think critically. 

11. Stay humble

Ideas and concepts aren’t the same as real-life actions. There may be such a thing as negative outcomes, but there’s no such thing as a bad idea. At the brainstorming stage , don’t be afraid to make mistakes.

Sometimes the best solutions come from off-the-wall, unorthodox decisions. Sit in your creativity , let ideas flow, and don’t be afraid to share them with your colleagues. Putting yourself in a creative mindset helps you see situations from new perspectives and arrive at innovative conclusions. 

12. Embrace discomfort

Get comfortable feeling uncomfortable . It isn’t easy when others challenge your ideas, but sometimes, it’s the only way to see new perspectives and think critically.

By willingly stepping into unfamiliar territory, you foster the resilience and flexibility you need to become a better thinker. You’ll learn how to pick yourself up from failure and approach problems from fresh angles. 

Thinking critically is easier said than done. To help you understand its impact (and how to use it), here are two scenarios that require critical thinking skills and provide teachable moments. 

Scenario #1: Unexpected delays and budget

Imagine your team is working on producing an event. Unexpectedly, a vendor explains they’ll be a week behind on delivering materials. Then another vendor sends a quote that’s more than you can afford. Unless you develop a creative solution, the team will have to push back deadlines and go over budget, potentially costing the client’s trust. 

Here’s how you could approach the situation with creative thinking:

• Analyze the situation holistically: Determine how the delayed materials and over-budget quote will impact the rest of your timeline and financial resources . That way, you can identify whether you need to build an entirely new plan with new vendors, or if it’s worth it to readjust time and resources. 
• Identify your alternative options: With careful assessment, your team decides that another vendor can’t provide the same materials in a quicker time frame. You’ll need to rearrange assignment schedules to complete everything on time. 
• Collaborate and adapt: Your team has an emergency meeting to rearrange your project schedule. You write down each deliverable and determine which ones you can and can’t complete by the deadline. To compensate for lost time, you rearrange your task schedule to complete everything that doesn’t need the delayed materials first, then advance as far as you can on the tasks that do. 
• Check different resources: In the meantime, you scour through your contact sheet to find alternative vendors that fit your budget. Accounting helps by providing old invoices to determine which vendors have quoted less for previous jobs. After pulling all your sources, you find a vendor that fits your budget. 
• Maintain open communication: You create a special Slack channel to keep everyone up to date on changes, challenges, and additional delays. Keeping an open line encourages transparency on the team’s progress and boosts everyone’s confidence. 

Scenario #2: Differing opinions 

A conflict arises between two team members on the best approach for a new strategy for a gaming app. One believes that small tweaks to the current content are necessary to maintain user engagement and stay within budget. The other believes a bold revamp is needed to encourage new followers and stronger sales revenue. 

Here’s how critical thinking could help this conflict:

• Listen actively: Give both team members the opportunity to present their ideas free of interruption. Encourage the entire team to ask open-ended questions to more fully understand and develop each argument. 
• Flex your analytical skills: After learning more about both ideas, everyone should objectively assess the benefits and drawbacks of each approach. Analyze each idea's risk, merits, and feasibility based on available data and the app’s goals and objectives. 
• Identify common ground: The team discusses similarities between each approach and brainstorms ways to integrate both idea s, like making small but eye-catching modifications to existing content or using the same visual design in new media formats. 
• Test new strategy: To test out the potential of a bolder strategy, the team decides to A/B test both approaches. You create a set of criteria to evenly distribute users by different demographics to analyze engagement, revenue, and customer turnover. 
• Monitor and adapt: After implementing the A/B test, the team closely monitors the results of each strategy. You regroup and optimize the changes that provide stronger results after the testing. That way, all team members understand why you’re making the changes you decide to make.

You can’t think your problems away. But you can equip yourself with skills that help you move through your biggest challenges and find innovative solutions. Learning how to develop critical thinking is the start of honing an adaptable growth mindset. 

Now that you have resources to increase critical thinking skills in your professional development, you can identify whether you embrace change or routine, are open or resistant to feedback, or turn to research or emotion will build self-awareness. From there, tweak and incorporate techniques to be a critical thinker when life presents you with a problem.

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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How to build your critical thinking skills in 7 steps (with examples)

Critical thinking is, well, critical. By building these skills, you improve your ability to analyze information and come to the best decision possible. In this article, we cover the basics of critical thinking, as well as the seven steps you can use to implement the full critical thinking process. 

Critical thinking comes from asking the right questions to come to the best conclusion possible. Strong critical thinkers analyze information from a variety of viewpoints in order to identify the best course of action.

Don’t worry if you don’t think you have strong critical thinking abilities. In this article, we’ll help you build a foundation for critical thinking so you can absorb, analyze, and make informed decisions. 

What is critical thinking? 

Critical thinking is the ability to collect and analyze information to come to a conclusion. Being able to think critically is important in virtually every industry and applicable across a wide range of positions. That’s because critical thinking isn’t subject-specific—rather, it’s your ability to parse through information, data, statistics, and other details in order to identify a satisfactory solution. 

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Top 8 critical thinking skills

Like most soft skills, critical thinking isn’t something you can take a class to learn. Rather, this skill consists of a variety of interpersonal and analytical skills. Developing critical thinking is more about learning to embrace open-mindedness and bringing analytical thinking to your problem framing process. 

In no particular order, the eight most important critical thinking skills are:

Analytical thinking: Part of critical thinking is evaluating data from multiple sources in order to come to the best conclusions. Analytical thinking allows people to reject bias and strive to gather and consume information to come to the best conclusion. 

Open-mindedness: This critical thinking skill helps you analyze and process information to come to an unbiased conclusion. Part of the critical thinking process is letting your personal biases go and coming to a conclusion based on all of the information. 

Problem solving : Because critical thinking emphasizes coming to the best conclusion based on all of the available information, it’s a key part of problem solving. When used correctly, critical thinking helps you solve any problem—from a workplace challenge to difficulties in everyday life. 

Self-regulation: Self-regulation refers to the ability to regulate your thoughts and set aside any personal biases to come to the best conclusion. In order to be an effective critical thinker, you need to question the information you have and the decisions you favor—only then can you come to the best conclusion. 

Observation: Observation skills help critical thinkers look for things beyond face value. To be a critical thinker you need to embrace multiple points of view, and you can use observation skills to identify potential problems.

Interpretation: Not all data is made equal—and critical thinkers know this. In addition to gathering information, it’s important to evaluate which information is important and relevant to your situation. That way, you can draw the best conclusions from the data you’ve collected. 

Evaluation: When you attempt to answer a hard question, there is rarely an obvious answer. Even though critical thinking emphasizes putting your biases aside, you need to be able to confidently make a decision based on the data you have available. 

Communication: Once a decision has been made, you also need to share this decision with other stakeholders. Effective workplace communication includes presenting evidence and supporting your conclusion—especially if there are a variety of different possible solutions. 

7 steps to critical thinking

Critical thinking is a skill that you can build by following these seven steps. The seven steps to critical thinking help you ensure you’re approaching a problem from the right angle, considering every alternative, and coming to an unbiased conclusion.

 First things first: When to use the 7 step critical thinking process

There’s a lot that goes into the full critical thinking process, and not every decision needs to be this thought out. Sometimes, it’s enough to put aside bias and approach a process logically. In other, more complex cases, the best way to identify the ideal outcome is to go through the entire critical thinking process. 

The seven-step critical thinking process is useful for complex decisions in areas you are less familiar with. Alternatively, the seven critical thinking steps can help you look at a problem you’re familiar with from a different angle, without any bias. 

If you need to make a less complex decision, consider another problem solving strategy instead. Decision matrices are a great way to identify the best option between different choices. Check out our article on 7 steps to creating a decision matrix .

1. Identify the problem

Before you put those critical thinking skills to work, you first need to identify the problem you’re solving. This step includes taking a look at the problem from a few different perspectives and asking questions like: 

What’s happening? 

Why is this happening? 

What assumptions am I making? 

At first glance, how do I think we can solve this problem? 

A big part of developing your critical thinking skills is learning how to come to unbiased conclusions. In order to do that, you first need to acknowledge the biases that you currently have. Does someone on your team think they know the answer? Are you making assumptions that aren’t necessarily true? Identifying these details helps you later on in the process. 

2. Research

At this point, you likely have a general idea of the problem—but in order to come up with the best solution, you need to dig deeper. 

During the research process, collect information relating to the problem, including data, statistics, historical project information, team input, and more. Make sure you gather information from a variety of sources, especially if those sources go against your personal ideas about what the problem is or how to solve it.

Gathering varied information is essential for your ability to apply the critical thinking process. If you don’t get enough information, your ability to make a final decision will be skewed. Remember that critical thinking is about helping you identify the objective best conclusion. You aren’t going with your gut—you’re doing research to find the best option

3. Determine data relevance

Just as it’s important to gather a variety of information, it is also important to determine how relevant the different information sources are. After all, just because there is data doesn’t mean it’s relevant. 

Once you’ve gathered all of the information, sift through the noise and identify what information is relevant and what information isn’t. Synthesizing all of this information and establishing significance helps you weigh different data sources and come to the best conclusion later on in the critical thinking process. 

To determine data relevance, ask yourself:

How reliable is this information? 

How significant is this information? 

Is this information outdated? Is it specialized in a specific field? 

4. Ask questions

One of the most useful parts of the critical thinking process is coming to a decision without bias. In order to do so, you need to take a step back from the process and challenge the assumptions you’re making. 

We all have bias—and that isn’t necessarily a bad thing. Unconscious biases (also known as cognitive biases) often serve as mental shortcuts to simplify problem solving and aid decision making. But even when biases aren’t inherently bad, you must be aware of your biases in order to put them aside when necessary. 

Before coming to a solution, ask yourself:

Am I making any assumptions about this information? 

Are there additional variables I haven’t considered? 

Have I evaluated the information from every perspective? 

Are there any viewpoints I missed? 

5. Identify the best solution

Finally, you’re ready to come to a conclusion. To identify the best solution, draw connections between causes and effects. Use the facts you’ve gathered to evaluate the most objective conclusion. 

Keep in mind that there may be more than one solution. Often, the problems you’re facing are complex and intricate. The critical thinking process doesn’t necessarily lead to a cut-and-dry solution—instead, the process helps you understand the different variables at play so you can make an informed decision. 

6. Present your solution

Communication is a key skill for critical thinkers. It isn’t enough to think for yourself—you also need to share your conclusion with other project stakeholders. If there are multiple solutions, present them all. There may be a case where you implement one solution, then test to see if it works before implementing another solution. 

7. Analyze your decision

The seven-step critical thinking process yields a result—and you then need to put that solution into place. After you’ve implemented your decision, evaluate whether or not it was effective. Did it solve the initial problem? What lessons—whether positive or negative—can you learn from this experience to improve your critical thinking for next time? 

Depending on how your team shares information, consider documenting lessons learned in a central source of truth. That way, team members that are making similar or related decisions in the future can understand why you made the decision you made and what the outcome was. 

Example of critical thinking in the workplace

Imagine you work in user experience design (UX). Your team is focused on pricing and packaging and ensuring customers have a clear understanding of the different services your company offers. Here’s how to apply the critical thinking process in the workplace in seven steps: 

Start by identifying the problem

Your current pricing page isn’t performing as well as you want. You’ve heard from customers that your services aren’t clear, and that the page doesn’t answer the questions they have. This page is really important for your company, since it’s where your customers sign up for your service. You and your team have a few theories about why your current page isn’t performing well, but you decide to apply the critical thinking process to ensure you come to the best decision for the page. 

Gather information about how the problem started

Part of identifying the problem includes understanding how the problem started. The pricing and packaging page is important—so when your team initially designed the page, they certainly put a lot of thought into it. Before you begin researching how to improve the page, ask yourself: 

Why did you design the pricing page the way you did? 

Which stakeholders need to be involved in the decision making process? 

Where are users getting stuck on the page?

Are any features currently working?

Then, you research

In addition to understanding the history of the pricing and packaging page, it’s important to understand what works well. Part of this research means taking a look at what your competitor’s pricing pages look like. 

Ask yourself: 

How have our competitors set up their pricing pages?

Are there any pricing page best practices? 

How does color, positioning, and animation impact navigation? 

Are there any standard page layouts customers expect to see? 

Organize and analyze information

You’ve gathered all of the information you need—now you need to organize and analyze it. What trends, if any, are you noticing? Is there any particularly relevant or important information that you have to consider? 

Ask open-ended questions to reduce bias

In the case of critical thinking, it’s important to address and set bias aside as much as possible. Ask yourself: 

Is there anything I’m missing? 

Have I connected with the right stakeholders? 

Are there any other viewpoints I should consider? 

Determine the best solution for your team

You now have all of the information you need to design the best pricing page. Depending on the complexity of the design, you may want to design a few options to present to a small group of customers or A/B test on the live website.

Present your solution to stakeholders

Critical thinking can help you in every element of your life, but in the workplace, you must also involve key project stakeholders . Stakeholders help you determine next steps, like whether you’ll A/B test the page first. Depending on the complexity of the issue, consider hosting a meeting or sharing a status report to get everyone on the same page. 

Analyze the results

No process is complete without evaluating the results. Once the new page has been live for some time, evaluate whether it did better than the previous page. What worked? What didn’t? This also helps you make better critical decisions later on.

Critically successful 

Critical thinking takes time to build, but with effort and patience you can apply an unbiased, analytical mind to any situation. Critical thinking makes up one of many soft skills that makes you an effective team member, manager, and worker. If you’re looking to hone your skills further, read our article on the 25 project management skills you need to succeed . 

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Module 5: Thinking and Analysis

Problem-solving with critical thinking, learning outcomes.

• Describe how critical thinking skills can be used in problem-solving

Most of us face problems that we must solve every day. While some problems are more complex than others, we can apply critical thinking skills to every problem by asking questions like, what information am I missing? Why and how is it important? What are the contributing factors that lead to the problem? What resources are available to solve the problem? These questions are just the start of being able to think of innovative and effective solutions. Read through the following critical thinking, problem-solving process to identify steps you are already familiar with as well as opportunities to build a more critical approach to solving problems.

Problem-Solving Process

Step 1: define the problem.

Albert Einstein once said, “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.”

Often, when we first hear of or learn about a problem, we do not have all the information. If we immediately try to find a solution without having a thorough understanding of the problem, then we may only be solving a part of the problem.  This is called a “band-aid fix,” or when a symptom is addressed, but not the actual problem. While these band-aid fixes may provide temporary relief, if the actual problem is not addressed soon, then the problem will continue and likely get worse. Therefore, the first step when using critical thinking to solve problems is to identify the problem. The goal during this step is to gather enough research to determine how widespread the problem is, its nature, and its importance.

Step 2: Analyze the Causes

This step is used to uncover assumptions and underlying problems that are at the root of the problem. This step is important since you will need to ensure that whatever solution is chosen addresses the actual cause, or causes, of the problem.

Asking “why” questions to uncover root causes

A common way to uncover root causes is by asking why questions. When we are given an answer to a why question, we will often need to question that answer itself. Thus the process of asking “why” is an  iterative process —meaning that it is a process that we can repeatedly apply. When we stop asking why questions depends on what information we need and that can differ depending on what the goals are. For a better understanding, see the example below:

Problem: The lamp does not turn on.

• Why doesn’t the lamp turn on? The fuse is blown.
• Why is the fuse blown? There was overloaded circuit.
• Why was the circuit overloaded? The hair dryer was on.

If one is simply a homeowner or tenant, then it might be enough to simply know that if the hair dryer is on, the circuit will overload and turn off.  However, one can always ask further why questions, depending on what the goal is. For example, suppose someone wants to know if all hair dryers overload circuits or just this one. We might continue thus:

• Why did this hair dryer overload the circuit? Because hair dryers in general require a lot of electricity.

But now suppose we are an electrical engineer and are interested in designing a more environmentally friendly hair dryer. In that case, we might ask further:

• Why do hair dryers require so much energy?

As you can see from this example, what counts as a root cause depends on context and interests. The homeowner will not necessarily be interested in asking the further why questions whereas others might be.

Step 3: Generate Solutions

The goal of this step is to generate as many solutions as possible. In order to do so, brainstorm as many ideas as possible, no matter how outrageous or ineffective the idea might seem at the time. During your brainstorming session, it is important to generate solutions freely without editing or evaluating any of the ideas. The more solutions that you can generate, the more innovative and effective your ultimate solution might become upon later review.

You might find that setting a timer for fifteen to thirty minutes will help you to creatively push past the point when you think you are done. Another method might be to set a target for how many ideas you will generate. You might also consider using categories to trigger ideas. If you are brainstorming with a group, consider brainstorming individually for a while and then also brainstorming together as ideas can build from one idea to the next.

Step 4: Select a Solution

Once the brainstorming session is complete, then it is time to evaluate the solutions and select the more effective one.  Here you will consider how each solution will address the causes determined in step 2. It is also helpful to develop the criteria you will use when evaluating each solution, for instance, cost, time, difficulty level, resources needed, etc. Once your criteria for evaluation is established, then consider ranking each criterion by importance since some solutions might meet all criteria, but not to equally effective degrees.

In addition to evaluating by criteria, ensure that you consider possibilities and consequences of all serious contenders to address any drawbacks to a solution. Lastly, ensure that the solutions are actually feasible.

Step 6: Put Solution into Action

While many problem-solving models stop at simply selecting a solution, in order to actually solve a problem, the solution must be put into action. Here, you take responsibility to create, communicate, and execute the plan with detailed organizational logistics by addressing who will be responsible for what, when, and how.

Step 7: Evaluate progress

The final step when employing critical thinking to problem-solving is to evaluate the progress of the solution. Since critical thinking demands open-mindedness, analysis, and a willingness to change one’s mind, it is important to monitor how well the solution has actually solved the problem in order to determine if any course correction is needed.

While we solve problems every day, following the process to apply more critical thinking approaches in each step by considering what information might be missing; analyzing the problem and causes; remaining open-minded while brainstorming solutions; and providing criteria for, evaluating, and monitoring solutions can help you to become a better problem-solver and strengthen your critical thinking skills.

iterative process: one that can be repeatedly applied

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3 critical thinking strategies to enhance your problem-solving skills

Think back to the last time you made a big decision.

Maybe you were choosing between two jobs or whether to move across the country.

How did you make your choice? Most likely, you analyzed the pros and cons of each option and chose the one that made the most sense for you.

This decision-making process relied on an important skill we all need: critical thinking.

Critical thinking is usually associated with analyzing complex problems in a corporate boardroom or sitting through a tedious philosophy lecture. While those are undoubtedly valid applications of critical thinking skills, the truth is that everyone thinks critically every day — often without even realizing it.

Critical thinking strategies allow us to objectively evaluate information and make informed decisions based on logic and reason. The critical thinking process is essential for success in many areas, from business to academia to parenting. No matter your profession or lifestyle, learning how to think critically can improve your life in countless ways.

In this article, you'll learn more about critical thinking skills and how to enhance them by following specific, actionable critical thinking strategies.

What is critical thinking?

There are many ways to interpret the concept of critical thinking. Science, academia, and business all have their own viewpoints. An official definition of critical thinking is difficult to label, and that's logical. After all, the critical thinking process isn't about memorizing generic definitions — it's about asking questions for yourself.

At its simplest, the Foundation for Critical Thinking (FCT) Model defines critical thinking as "...the art of analyzing and evaluating thinking with a view to improving it." The critical thinking process is about being objective — seeing different points of view and keeping an open mind when new information contradicts your beliefs and opinions. Critical thinkers prioritize facts over emotions, remove biases, verify information, and use logical reasoning to solve problems.

When is a critical thinking strategy essential?

Sound reasoning is essential to making good decisions. Since we all make thousands of decisions every day, it can be beneficial to strengthen our reasoning and problem-solving skills.

However, critical thinking skills can be more than just helpful in some situations — they're vital. These instances include:

• Interpreting the news . Social networking has changed the way we receive information. About half of U.S. adults get their news from social media , and more than a third regularly turn to Facebook as their source. Since anyone can share anything on social networks, fake news spreads quickly , so it's essential to think critically to discern fake news from accurate reporting.
• In the workplace . According to the World Economic Forum, critical thinking skills are one of the top two skills needed for the future of work as the Fourth Industrial Revolution develops). Indeed, 93% of executives say "a candidate's demonstrated capacity to think critically, communicate clearly, and solve complex problems is more important than their undergraduate major."
• Formal education and self-learning . Critical thinking skills help learners engage in the learning process. Thinking critically encourages curiosity, leading us to ask tough questions when faced with challenging situations or material and delve deeper into the new subject matter. As a result, we better understand the information and discover practical ways to integrate it.
• Parenting . Parenting involves various critical thinking skills, from managing discipline to making care decisions. A constant stream of opinions and trends on social media makes decision-making even more challenging for a modern parent. Asking open-ended questions, researching claims, becoming aware of critical thinking barriers , and being skeptical of trends are necessary to make informed decisions about children's care.

These are just a few examples of situations where critical thinking can be helpful. There are many other areas of life in which critical thinking strategies are beneficial. To use them properly, you'll need to develop a few key critical thinking skills.

Critical thinking skills

Applying critical thinking strategies requires the use of a few essential skills. Experts identify the core critical thinking skills as:

• Interpretation is the ability to understand and make sense of information. When we interpret something, we use subskills like categorization and significance to help us clarify the meaning.
• Analysis refers to breaking down complex ideas and concepts into smaller chunks that can be better understood. This skill requires effectively examining ideas to identify the critical components or problems.
• Evaluation is the ability to determine whether or not a particular claim or piece of evidence is valid and credible. Subskills like logic and reasoning help us judge the quality or value of something.
• Inference is the process of drawing logical conclusions from the presented information. This skill helps critical thinkers understand new ideas by looking for patterns and connections between different pieces of information.
• Explanation refers to effectively communicating in a way that others can easily understand. This entails simplifying complex information to present the findings of your reasoning in a clear way with well-reasoned arguments that look at the big picture.
• Self-regulation is the ability to monitor your own thinking and behavior to improve performance over time. This skill allows critical thinkers to reflect on their progress and make adjustments to achieve better results.

Developing these skills will lead to better critical thinking. Skill development can occur in a wide variety of situations by practicing specific strategies.

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3 critical thinking strategies to try

Developing and refining critical thinking skills takes time and practice. If you want to sharpen your problem-solving skills, here are a few critical thinking strategies you can use as a starting point.

Strategy 1: Comprehensive Analysis

A critical approach to any argument should begin with a detailed and systematic examination. When you break down the claim into elements, you can evaluate each segment separately to determine its legitimacy.

Start by analyzing the language of the argument. Analyze the following factors:

• Make sure that words are used in the correct context by checking their meaning
• The definition of words within the context of the argument should be accurate
• Make sure the language being used has clarity and makes sense
• Verify the accuracy of the language in the statement to ensure it is fair and factual

Evaluating an argument's words and phrases is an essential first step to determining validity.

The next step is to examine the claim's structure. There is a basic structure to all arguments — one or more premises lead to a conclusion. The premise is the statement(s) that provides evidence supporting the conclusion. The conclusion is the claim that is made in the argument, usually highlighted by words like "so" or "therefore." Understanding this basic structure is essential to identify each piece for assessment.

Standardization

Consider standardizing the argument if necessary. A few situations may require restructuring into a standard structure. When a statement isn't logically arranged, extracting premises and conclusions and rearranging them make them easier to comprehend.

When more than one premise exists for a single conclusion, making two separate assertions with the conclusion makes it easier to assess each assumption separately.

Sometimes, an argument is missing its conclusion because the author implied it. It's often easier to understand an implied conclusion when the structure is broken down into a standardized format. In the same way, a missing premise can occur when part of the element is common knowledge or assumed.

Classification

As a final step, classify the argument. All arguments are either deductive or non-deductive. The strategies you will use to evaluate your argument will vary depending on whether your argument is deductive. Deductive arguments contain premises that guarantee their conclusions. The premises of non-deductive arguments cannot guarantee the truth of their findings.

Strategy 2: Utilize Bloom's Taxonomy

Another strategy that can develop the critical thinking process is Bloom's Taxonomy . Educators worldwide have used the framework created by Benjamin Bloom to define and distinguish different levels of human cognition, like reasoning, learning, and comprehension.

In the original model, there were six main categories:

• Comprehension
• Application

In 2001, researchers, educators, and psychologists revised the taxonomy to reflect a more dynamic approach to education, changing the labels to represent the actions taken at each step of the system:

The six levels are arranged in hierarchical form, moving from the simplest level of cognition — thinking — to the highest, most complex level — evaluation.

Bloom's Taxonomy can serve as a useful critical thinking strategy in two ways. Teachers can use the taxonomy to promote critical thinking in their teaching strategies. By assessing the cognition level of their students, teachers can plan and deliver instruction at the appropriate level, ensuring that tasks and assessments align with the objective. Most importantly, they can tailor the types of questions they ask in classroom discussion by using strategic words that challenge students on different levels of cognition.

For classroom students and self-learners, the taxonomy provides a structured framework for decision-making. Students are guided through the process of critical analysis, starting with acquiring knowledge. As learners progress through the steps, they are encouraged to gather more information and examine it analytically before evaluating it to reach a decision.

Strategy 3: Apply the Falsification Theory

The Falsification Theory is an approach that aims to separate science from non-science proposed by 20th-century philosopher Karl Popper. In short, it implies that a scientific theory or hypothesis is falsifiable if it can be logically refuted by an empirical test. For example, observing a white duck can falsify the hypothesis that "all ducks are yellow."

It can be helpful to use falsification as a critical thinking strategy when evaluating new information or scientific claims. This encourages us to test our assumptions and seek disconfirming evidence. When we actively seek out information that contradicts our beliefs, we can more accurately assess the validity of our ideas by avoiding narrow thinking and removing bias.

The theory isn't without criticism, however. Skeptics argue that it's too simplistic. Some cite scientific theories (like Einstein's theory of relativity) that haven't been proven false yet are still considered scientific. Other people argue that some theories (such as Darwin's theory of evolution) have been tested and found true yet are still being tested and critiqued.

Whether or not the Falsification Theory is a perfect way of distinguishing science from non-science may be debated. Still, it remains a valuable tool for thinking critically about the information we encounter in everyday life.

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Enhance your higher-order thinking skills

Developing higher-order thinking skills and refining the critical thinking process are essential for those who seek personal and professional development. Enhancing your decision-making abilities requires developing essential critical thinking skills and learning how you can apply them.

The three critical thinking strategies shared here are just a sample of the many strategic ways you can use the critical thinking process. Higher-order thinking takes practice, so don't get discouraged if it feels difficult at first. With time and patience, you can become a master critical thinker.

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Critical thinking refers to the ability to analyze information objectively and make a reasoned judgment. It involves the evaluation of sources, such as data, facts, observable phenomena, and research findings.

Good critical thinkers can draw reasonable conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions. These skills are especially helpful at school and in the workplace, where employers prioritize the ability to think critically. Find out why and see how you can demonstrate that you have this ability.

Examples of Critical Thinking

The circumstances that demand critical thinking vary from industry to industry. Some examples include:

• A triage nurse analyzes the cases at hand and decides the order by which the patients should be treated.
• A plumber evaluates the materials that would best suit a particular job.
• An attorney reviews the evidence and devises a strategy to win a case or to decide whether to settle out of court.
• A manager analyzes customer feedback forms and uses this information to develop a customer service training session for employees.

Why Do Employers Value Critical Thinking Skills?

Employers want job candidates who can evaluate a situation using logical thought and offer the best solution.

Someone with critical thinking skills can be trusted to make decisions independently, and will not need constant handholding.

Hiring a critical thinker means that micromanaging won't be required. Critical thinking abilities are among the most sought-after skills in almost every industry and workplace. You can demonstrate critical thinking by using related keywords in your resume and cover letter and during your interview.

How to Demonstrate Critical Thinking in a Job Search

If critical thinking is a key phrase in the job listings you are applying for, be sure to emphasize your critical thinking skills throughout your job search.

Add Keywords to Your Resume

You can use critical thinking keywords (analytical, problem solving, creativity, etc.) in your resume. When describing your work history, include top critical thinking skills that accurately describe you. You can also include them in your resume summary, if you have one.

For example, your summary might read, “Marketing Associate with five years of experience in project management. Skilled in conducting thorough market research and competitor analysis to assess market trends and client needs, and to develop appropriate acquisition tactics.”

Mention Skills in Your Cover Letter

Include these critical thinking skills in your cover letter. In the body of your letter, mention one or two of these skills, and give specific examples of times when you have demonstrated them at work. Think about times when you had to analyze or evaluate materials to solve a problem.

Show the Interviewer Your Skills

You can use these skill words in an interview. Discuss a time when you were faced with a particular problem or challenge at work and explain how you applied critical thinking to solve it.

Some interviewers will give you a hypothetical scenario or problem, and ask you to use critical thinking skills to solve it. In this case, explain your thought process thoroughly to the interviewer. He or she is typically more focused on how you arrive at your solution rather than the solution itself. The interviewer wants to see you analyze and evaluate (key parts of critical thinking) the given scenario or problem.

Of course, each job will require different skills and experiences, so make sure you read the job description carefully and focus on the skills listed by the employer.

Top Critical Thinking Skills

Keep these in-demand skills in mind as you refine your critical thinking practice —whether for work or school.

Part of critical thinking is the ability to carefully examine something, whether it is a problem, a set of data, or a text. People with analytical skills can examine information, understand what it means, and properly explain to others the implications of that information.

• Asking Thoughtful Questions
• Data Analysis
• Interpretation
• Questioning Evidence
• Recognizing Patterns

Communication

Often, you will need to share your conclusions with your employers or with a group of classmates or colleagues. You need to be able to communicate with others to share your ideas effectively. You might also need to engage in critical thinking in a group. In this case, you will need to work with others and communicate effectively to figure out solutions to complex problems.

• Active Listening
• Collaboration
• Explanation
• Interpersonal
• Presentation
• Verbal Communication
• Written Communication

Critical thinking often involves creativity and innovation. You might need to spot patterns in the information you are looking at or come up with a solution that no one else has thought of before. All of this involves a creative eye that can take a different approach from all other approaches.

• Flexibility
• Conceptualization
• Imagination
• Drawing Connections
• Synthesizing

Open-Mindedness

To think critically, you need to be able to put aside any assumptions or judgments and merely analyze the information you receive. You need to be objective, evaluating ideas without bias.

• Objectivity
• Observation

Problem-Solving

Problem-solving is another critical thinking skill that involves analyzing a problem, generating and implementing a solution, and assessing the success of the plan. Employers don’t simply want employees who can think about information critically. They also need to be able to come up with practical solutions.

• Attention to Detail
• Clarification
• Decision Making
• Groundedness
• Identifying Patterns

More Critical Thinking Skills

• Inductive Reasoning
• Deductive Reasoning
• Noticing Outliers
• Adaptability
• Emotional Intelligence
• Brainstorming
• Optimization
• Restructuring
• Integration
• Strategic Planning
• Project Management
• Ongoing Improvement
• Causal Relationships
• Case Analysis
• Diagnostics
• SWOT Analysis
• Business Intelligence
• Quantitative Data Management
• Qualitative Data Management
• Risk Management
• Scientific Method
• Consumer Behavior

Key Takeaways

• Demonstrate you have critical thinking skills by adding relevant keywords to your resume.
• Mention pertinent critical thinking skills in your cover letter, too, and include an example of a time when you demonstrated them at work.
• Finally, highlight critical thinking skills during your interview. For instance, you might discuss a time when you were faced with a challenge at work and explain how you applied critical thinking skills to solve it.

University of Louisville. " What is Critical Thinking ."

American Management Association. " AMA Critical Skills Survey: Workers Need Higher Level Skills to Succeed in the 21st Century ."

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50 Problem-Solving and Critical Thinking Examples

Critical thinking and problem solving are essential skills for success in the 21st century. Critical thinking is the ability to analyze information, evaluate evidence, and draw logical conclusions. Problem solving is the ability to apply critical thinking to find effective solutions to various challenges. Both skills require creativity, curiosity, and persistence. Developing critical thinking and problem solving skills can help students improve their academic performance, enhance their career prospects, and become more informed and engaged citizens.

Sanju Pradeepa

In today’s complex and fast-paced world, the ability to think critically and solve problems effectively has become a vital skill for success in all areas of life. Whether it’s navigating professional challenges, making sound decisions, or finding innovative solutions, critical thinking and problem-solving are key to overcoming obstacles and achieving desired outcomes. In this blog post, we will explore problem-solving and critical thinking examples.

Table of Contents

Developing the skills needed for critical thinking and problem solving.

It is not enough to simply recognize an issue; we must use the right tools and techniques to address it. To do this, we must learn how to define and identify the problem or task at hand, gather relevant information from reliable sources, analyze and compare data to draw conclusions, make logical connections between different ideas, generate a solution or action plan, and make a recommendation.

The first step in developing these skills is understanding what the problem or task is that needs to be addressed. This requires careful consideration of all available information in order to form an accurate picture of what needs to be done. Once the issue has been identified, gathering reliable sources of data can help further your understanding of it. Sources could include interviews with customers or stakeholders, surveys, industry reports, and analysis of customer feedback.

After collecting relevant information from reliable sources, it’s important to analyze and compare the data in order to draw meaningful conclusions about the situation at hand. This helps us better understand our options for addressing an issue by providing context for decision-making. Once you have analyzed the data you collected, making logical connections between different ideas can help you form a more complete picture of the situation and inform your potential solutions.

Once you have analyzed your options for addressing an issue based on all available data points, it’s time to generate a solution or action plan that takes into account considerations such as cost-effectiveness and feasibility. It’s also important to consider the risk factors associated with any proposed solutions in order to ensure that they are responsible before moving forward with implementation. Finally, once all the analysis has been completed, it is time to make a recommendation based on your findings, which should take into account any objectives set out by stakeholders at the beginning of this process as well as any other pertinent factors discovered throughout the analysis stage.

By following these steps carefully when faced with complex issues, one can effectively use critical thinking and problem-solving skills in order to achieve desired outcomes more efficiently than would otherwise be possible without them, while also taking responsibility for decisions made along the way.

What Does Critical Thinking Involve: 5 Essential Skill

Problem-solving and critical thinking examples.

Problem-solving and critical thinking are key skills that are highly valued in any professional setting. These skills enable individuals to analyze complex situations, make informed decisions, and find innovative solutions. Here, we present 25 examples of problem-solving and critical thinking. problem-solving scenarios to help you cultivate and enhance these skills.

Ethical dilemma: A company faces a situation where a client asks for a product that does not meet quality standards. The team must decide how to address the client’s request without compromising the company’s credibility or values.

Brainstorming session: A team needs to come up with new ideas for a marketing campaign targeting a specific demographic. Through an organized brainstorming session, they explore various approaches and analyze their potential impact.

Troubleshooting technical issues : An IT professional receives a ticket indicating a network outage. They analyze the issue, assess potential causes (hardware, software, or connectivity), and solve the problem efficiently.

Negotiation : During contract negotiations, representatives from two companies must find common ground to strike a mutually beneficial agreement, considering the needs and limitations of both parties.

Project management: A project manager identifies potential risks and develops contingency plans to address unforeseen obstacles, ensuring the project stays on track.

Decision-making under pressure: In a high-stakes situation, a medical professional must make a critical decision regarding a patient’s treatment, weighing all available information and considering potential risks.

Conflict resolution: A team encounters conflicts due to differing opinions or approaches. The team leader facilitates a discussion to reach a consensus while considering everyone’s perspectives.

Data analysis: A data scientist is presented with a large dataset and is tasked with extracting valuable insights. They apply analytical techniques to identify trends, correlations, and patterns that can inform decision-making.

Customer service: A customer service representative encounters a challenging customer complaint and must employ active listening and problem-solving skills to address the issue and provide a satisfactory resolution.

Market research : A business seeks to expand into a new market. They conduct thorough market research, analyzing consumer behavior, competitor strategies, and economic factors to make informed market-entry decisions.

Creative problem-solvin g: An engineer faces a design challenge and must think outside the box to come up with a unique and innovative solution that meets project requirements.

Change management: During a company-wide transition, managers must effectively communicate the change, address employees’ concerns, and facilitate a smooth transition process.

Crisis management: When a company faces a public relations crisis, effective critical thinking is necessary to analyze the situation, develop a response strategy, and minimize potential damage to the company’s reputation.

Cost optimization : A financial analyst identifies areas where expenses can be reduced while maintaining operational efficiency, presenting recommendations for cost savings.

Time management : An employee has multiple deadlines to meet. They assess the priority of each task, develop a plan, and allocate time accordingly to achieve optimal productivity.

Quality control: A production manager detects an increase in product defects and investigates the root causes, implementing corrective actions to enhance product quality.

Strategic planning: An executive team engages in strategic planning to define long-term goals, assess market trends, and identify growth opportunities.

Cross-functional collaboration: Multiple teams with different areas of expertise must collaborate to develop a comprehensive solution, combining their knowledge and skills.

Training and development : A manager identifies skill gaps in their team and designs training programs to enhance critical thinking, problem-solving, and decision-making abilities.

Risk assessment : A risk management professional evaluates potential risks associated with a new business venture, weighing their potential impact and developing strategies to mitigate them.

Continuous improvement: An operations manager analyzes existing processes, identifies inefficiencies, and introduces improvements to enhance productivity and customer satisfaction.

Customer needs analysis: A product development team conducts extensive research to understand customer needs and preferences, ensuring that the resulting product meets those requirements.

Crisis decision-making: A team dealing with a crisis must think quickly, assess the situation, and make timely decisions with limited information.

Marketing campaign analysis : A marketing team evaluates the success of a recent campaign, analyzing key performance indicators to understand its impact on sales and customer engagement.

Constructive feedback: A supervisor provides feedback to an employee, highlighting areas for improvement and offering constructive suggestions for growth.

Conflict resolution in a team project: Team members engaged in a project have conflicting ideas on the approach. They must engage in open dialogue, actively listen to each other’s perspectives, and reach a compromise that aligns with the project’s goals.

Crisis response in a natural disaster: Emergency responders must think critically and swiftly in responding to a natural disaster, coordinating rescue efforts, allocating resources effectively, and prioritizing the needs of affected individuals.

Product innovation : A product development team conducts market research, studies consumer trends, and uses critical thinking to create innovative products that address unmet customer needs.

Supply chain optimization: A logistics manager analyzes the supply chain to identify areas for efficiency improvement, such as reducing transportation costs, improving inventory management, or streamlining order fulfillment processes.

Business strategy formulation: A business executive assesses market dynamics, the competitive landscape, and internal capabilities to develop a robust business strategy that ensures sustainable growth and competitiveness.

Crisis communication: In the face of a public relations crisis, an organization’s spokesperson must think critically to develop and deliver a transparent, authentic, and effective communication strategy to rebuild trust and manage reputation.

Social problem-solving: A group of volunteers addresses a specific social issue, such as poverty or homelessness, by critically examining its root causes, collaborating with stakeholders, and implementing sustainable solutions for the affected population.

Problem-Solving Mindset: How to Achieve It (15 Ways)

Risk assessment in investment decision-making: An investment analyst evaluates various investment opportunities, conducting risk assessments based on market trends, financial indicators, and potential regulatory changes to make informed investment recommendations.

Environmental sustainability: An environmental scientist analyzes the impact of industrial processes on the environment, develops strategies to mitigate risks, and promotes sustainable practices within organizations and communities.

Adaptation to technological advancements : In a rapidly evolving technological landscape, professionals need critical thinking skills to adapt to new tools, software, and systems, ensuring they can effectively leverage these advancements to enhance productivity and efficiency.

Productivity improvement: An operations manager leverages critical thinking to identify productivity bottlenecks within a workflow and implement process improvements to optimize resource utilization, minimize waste, and increase overall efficiency.

Cost-benefit analysis: An organization considering a major investment or expansion opportunity conducts a thorough cost-benefit analysis, weighing potential costs against expected benefits to make an informed decision.

Human resources management : HR professionals utilize critical thinking to assess job applicants, identify skill gaps within the organization, and design training and development programs to enhance the workforce’s capabilities.

Root cause analysis: In response to a recurring problem or inefficiency, professionals apply critical thinking to identify the root cause of the issue, develop remedial actions, and prevent future occurrences.

Leadership development: Aspiring leaders undergo critical thinking exercises to enhance their decision-making abilities, develop strategic thinking skills, and foster a culture of innovation within their teams.

Brand positioning : Marketers conduct comprehensive market research and consumer behavior analysis to strategically position a brand, differentiating it from competitors and appealing to target audiences effectively.

Resource allocation: Non-profit organizations distribute limited resources efficiently, critically evaluating project proposals, considering social impact, and allocating resources to initiatives that align with their mission.

Innovating in a mature market: A company operating in a mature market seeks to innovate to maintain a competitive edge. They cultivate critical thinking skills to identify gaps, anticipate changing customer needs, and develop new strategies, products, or services accordingly.

Analyzing financial statements : Financial analysts critically assess financial statements, analyze key performance indicators, and derive insights to support financial decision-making, such as investment evaluations or budget planning.

Crisis intervention : Mental health professionals employ critical thinking and problem-solving to assess crises faced by individuals or communities, develop intervention plans, and provide support during challenging times.

Data privacy and cybersecurity : IT professionals critically evaluate existing cybersecurity measures, identify vulnerabilities, and develop strategies to protect sensitive data from threats, ensuring compliance with privacy regulations.

Process improvement : Professionals in manufacturing or service industries critically evaluate existing processes, identify inefficiencies, and implement improvements to optimize efficiency, quality, and customer satisfaction.

Multi-channel marketing strategy : Marketers employ critical thinking to design and execute effective marketing campaigns across various channels such as social media, web, print, and television, ensuring a cohesive brand experience for customers.

Peer review: Researchers critically analyze and review the work of their peers, providing constructive feedback and ensuring the accuracy, validity, and reliability of scientific studies.

Project coordination : A project manager must coordinate multiple teams and resources to ensure seamless collaboration, identify potential bottlenecks, and find solutions to keep the project on schedule.  

These examples highlight the various contexts in which problem-solving and critical-thinking skills are necessary for success. By understanding and practicing these skills, individuals can enhance their ability to navigate challenges and make sound decisions in both personal and professional endeavors.

Conclusion:

Critical thinking and problem-solving are indispensable skills that empower individuals to overcome challenges, make sound decisions, and find innovative solutions. By honing these skills, one can navigate through the complexities of modern life and achieve success in both personal and professional endeavors. Embrace the power of critical thinking and problem-solving, and unlock the door to endless possibilities and growth.

• Problem solving From Wikipedia, the free encyclopedia
• Critical thinking From Wikipedia, the free encyclopedia
• The Importance of Critical Thinking and Problem Solving Skills for Students (5 Minutes)

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• Section 2. Thinking Critically

Chapter 17 Sections

• Section 1. An Introduction to the Problem-Solving Process
• Section 3. Defining and Analyzing the Problem
• Section 4. Analyzing Root Causes of Problems: The "But Why?" Technique
• Section 5. Addressing Social Determinants of Health and Development
• Section 6. Generating and Choosing Solutions
• Section 7. Putting Your Solution into Practice

• Main Section

What is critical thinking?

Why is critical thinking important, who can (and should) learn to think critically, how do you help people learn to think critically.

Suppose an elected official makes a speech in which he says, "The government doesn't need to be involved in cleaning up pollution from manufacturing. Business can take care of this more efficiently." What's your reaction?

There are a lot of questions you can be asking here, some of which you may already know the answers to. First, what are the assumptions behind this person's statement? How does he view the job of government, for instance? What's his attitude toward business? Does he believe pollution is a real threat to the environment?

Next, you might want to consider the official's biases. What party does this politician belong to, and what's that party's position on pollution regulation? What state is he from -- one with a lot of industry that contributes to acid rain and other pollution? What's his voting record on environmental issues? Is he receiving contributions from major polluters? Does he live in a place that's seriously affected by pollution? What does he know about the science involved? (What do you know about the science involved?) Does he have any knowledge or expertise in this area at all?

Finally, you might want answers to some questions about the context of the statement. What's the record of private industry over the last 10 years in cleaning up its own pollution without government intervention, for instance? What does pollution look like now, as compared to before the government regulated it? For that matter, when did government regulation start? What effect did it have? Perhaps even more important, who will benefit if these ideas are accepted? Who will lose? What will the result be if things are changed in the direction this politician suggests? Are those results good for the country?

If you ask the kinds of questions suggested here when you see new information, or consider a situation or a problem or an issue, you're using critical thinking. Critical thinking is tremendously important in health, human service, and community work because it allows you to understand the actual issues involved, and to come up with an approach that is likely to address them effectively.

There are many definitions of critical thinking. Some see it as a particular way of handling information. Others look at it as a specific set of skills and abilities. People interested in political and social change see it as challenging and providing alternatives to the generally accepted beliefs and values of the power structure. They're all right to an extent: critical thinking is all of these things, and more.

Critical thinking is the process of examining, analyzing, questioning, and challenging situations, issues, and information of all kinds. We use it when we raise questions about:

• Survey results
• Personal comments
• Media stories
• Our own personal relationships
• Scientific research
• Political statements
• And (especially) conventional wisdom, general assumptions, and the pronouncements of authority

Critical thinking is an important tool in solving community problems and in developing interventions or initiatives in health, human services, and community development.

Elements of critical thinking

There are a number of ways to look at the process of critical thinking. Brookfield presents several, with this one being perhaps the simplest.

• Problem/goal identification : What is the real issue here?
• Diagnosis: Given all the information we have, what's the best way to deal with this issue?
• Exploration: How do we do what we decided on, and who will make it happen?
• Action: Do it!
• Reflection: Did it work? If so, how can it work better? If not, what went wrong, and how can we fix it? What have we learned here that might be valuable in the future?

Reflection leads you to the consideration of another problem or goal, and the cycle begins again.

Critical thinking involves being thrown into the questioning mode by an event or idea that conflicts with your understanding of the world and makes you uncomfortable. If you allow yourself to respond to the discomfort -- that's partially an issue of personal development -- you'll try to figure out where it comes from, and to come up with other ways to understand the situation. Ultimately, if you persist, you'll have a new perspective on the event itself, and will have broken through to a more critical understanding.

Goals of critical thinking

• Truth: to separate what is true from what is false, or partially true, or incomplete, or slanted, or based on false premises, or assumed to be true because "everyone says so."
• Context: to consider the context and history of issues, problems, or situations.
• Assumptions: to understand the assumptions and purposes behind information or situations.
• Alternatives: to create ways of approaching problems, issues, and situations that address the real, rather than assumed or imagined, factors that underlie or directly cause them -- even when those factors turn out to be different from what you expected.

The word "critical" here means approaching everything as if you were a critic -- questioning it, analyzing it, putting it in context, looking at its origins. The aim is to understand it on its deepest level. "Everything" includes yourself: thinking critically includes identifying, admitting, and examining your own assumptions and prejudices, and understanding how they change your reactions to and your interpretation of information. It also means being willing to change your ideas and conclusions -- and actions -- if an objective view shows that they're wrong or ineffective. This last point is important. In health, human service, and community work, the main goal of thinking critically is almost always to settle on an action that will have some desired effect. Critical examination of the situation and the available information could lead to anything from further study to organizing a strike, but it should lead to something. Once you've applied critical thinking to an issue, so that you understand what's likely to work, you have to take action to change the situation.

Without thinking critically, you're only looking at the surface of things. When you come across a politician's statement in the media, do you accept it at face value? Do you accept some people's statements and not others'? The chances are you exercise at least some judgment, based on what you know about the particular person, and whether you generally agree with her or not.

Knowing whether or not you agree with someone is not necessarily the same as critical thinking, however. Your reaction may be based on emotion ("I hate that guy!"), or on the fact that this elected official supports programs that are in your interest, even though they may not be in the best interests of everyone else. What's important about critical thinking is that it helps you to sort out what's accurate and what's not, and to give you a solid, factual base for solving problems or addressing issues.

Specific reasons for the importance of critical thinking:

• It identifies bias. Critical thinking identifies both the bias in what it looks at (its object), and the biases you yourself bring to it. If you can address these honestly, and adjust your thinking accordingly, you'll be able to see the object in light of the way it's slanted, and to understand your own biases in your reaction to it.

A bias is not necessarily bad: it is simply a preferred way of looking at things. You can be racially biased, but you can also be biased toward looking at all humans as one family. You can be biased toward a liberal or conservative political point of view, or toward or against tolerance. Regardless of whether most of us would consider a particular bias good or bad, not seeing it can limit how we resolve a problem or issue.

• It's oriented toward the problem, issue, or situation that you're addressing. Critical thinking focuses on analyzing and understanding its object. It eliminates, to the extent possible, emotional reactions, except where they become part of an approach or solution.

It's just about impossible to eliminate emotions, or to divorce them from your own deeply-held assumptions and beliefs. You can, however, try to understand that they're present, and to analyze your own emotional reactions and those of others in the situation. There are different kinds of emotional reactions. If all the evidence points to something being true, your emotional reaction that it's not true isn't helpful, no matter how badly you want to believe it. On the other hand, if a proposed solution involves harming a particular group of people "for the good of the majority", an emotional reaction that says "we can't let this happen" may be necessary to change the situation so that its benefits can be realized without harm to anyone. Emotions that allow you to deny reality generally produce undesirable results; emotions that encourage you to explore alternatives based on principles of fairness and justice can produce very desirable results.

• It gives you the whole picture. Critical thinking never considers anything in a vacuum. Its object has a history, a source, a context. Thinking critically allows you to bring these into play, thus getting more than just the outline of what you're examining, and making a realistic and effective solution to a problem more likely.
• It brings in other necessary factors. Some of the things that affect the object of critical thought -- previous situations, personal histories, general assumptions about an issue -- may need to be examined themselves. Critical thinking identifies them and questions them as well.

During the mid-90's debate in the United States over welfare reform, much fuss was made over the amount of federal money spent on welfare. Few people realized, however, that the whole entitlement program accounted for less than 2% of the annual federal budget. During the height of the debate, Americans surveyed estimated the amount of their taxes going to welfare at as much as 60%. Had they examined the general assumptions they were using, they might have thought differently about the issue.

• It considers both the simplicity and complexity of its object. A situation or issue may have a seemingly simple explanation or resolution, but it may rest on a complex combination of factors. Thinking critically unravels the relationships among these, and determines what level of complexity needs to be dealt with in order to reach a desired conclusion.
• It gives you the most nearly accurate view of reality. The whole point of critical thinking is to construct the most objective view available. 100% objectivity may not be possible, but the closer you can get, the better.
• Most important, for all the above reasons, it is most likely to help you get the results you want. The closer you are to dealing with things as they really are, the more likely you are to be able to address a problem or issue with some hope of success.

In more general terms, the real value of critical thinking is that it's been at the root of all human progress. The first ancestor of humans who said to himself, "We've always made bone tools, but they break awfully easily. I bet we could make tools out of something else. What if I tried this rock?" was using critical thinking. So were most of the social, artistic, and technological groundbreakers who followed. You'd be hard pressed to find an advance in almost any area of humanity's development that didn't start with someone looking at the way things were and saying "It doesn't have to be that way. What if we looked at it from another angle?"

The answer here is everyone, from children to senior citizens. Even small children can learn about such things as cause and effect -- a specific event having a specific result -- through a combination of their own experimentation and experience and of being introduced to more complex ideas by others.

Accepted wisdom, perhaps dispensed by a teacher or other authority figure, is, however, often the opposite of critical thinking, which relies on questioning. In many schools, for example, critical thinkers are, if not punished, stifled because of their "disruptive " need to question (and thereby challenge authority). Interestingly enough, the more a school costs -- whether it's a well-funded public school in an affluent community, or an expensive private school -- the more apt it is to encourage and teach critical thinking. Such schools see themselves, and are seen by their students' parents, as trainers of leaders...and leaders need to know how to think.

Many adults exercise critical thinking as a matter of course. Many more know how, but for various reasons -- fear, perceived self-interest, deeply held prejudices or unexamined beliefs -- choose not to. Still more, perhaps a majority, are capable of learning to think critically, but haven't been taught or exposed to the experiences that would have allowed them to learn on their own.

It is this last group that is both most in need of, and most receptive to, learning to think critically. It often includes people with relatively low levels of education and income who see themselves as powerless. Once they grasp the concept of critical thought, it can change their whole view of the world. Often, the experience of being involved in a community initiative or intervention provides the spur for that learning.

Critical thinking requires the capacity for abstract thought. This is the ability to think about what's not there -- to foresee future consequences and possibilities, to think about your own thinking, to imagine scenarios that haven't yet existed. Most people are capable of learning to think in this way, if given the encouragement and opportunity.

Learning to think critically is more often than not a long process. Many people have to learn to think abstractly -- itself a long process -- before they can really apply the principles of critical thinking. Even those who already have that ability are often slowed, or even stopped, by the developmental and psychological -- and sometimes the actual -- consequences of what they're being asked to do. Often, it takes a crisis of some sort, or a series of negative experiences to motivate people to be willing to think in a different way. Even then, developing the capacity for critical thinking doesn't necessarily make things better. It can alter family relationships, change attitudes toward work and community issues, and bring discord into a life where none was recognized before. Learning it takes courage. The point of all this is that, although there's a series of what we believe are effective how-to steps laid out in this section, teaching critical thinking is not magic. The reason we keep using the words "develop" and "process" is that critical thinking, if it takes root, develops over time. Don't be frustrated if many people don't seem to get it immediately: they won't.

Helping others learn to think critically can take place in a classroom -- it's essentially what higher education is all about -- but it's probably even more common in other situations. Community interventions of all kinds provide opportunities for learning, both because participants are usually involved over a period of time, and because they are often experiencing difficulties that make it clear to them that their world view isn't adequate to solve the problems they face. Many are ready to change, and welcome the chance to challenge the way things are and learn new ways of thinking.

By the same token, learning to think critically can be a frightening process. It leads you to question ideas that you may have taken for granted all your life, and to challenge authority figures whom you may have held in awe. It may push you to tackle problems you thought were insoluble. It's the intellectual equivalent of bungee jumping: once you've leaped off the bridge, there's no going back, and you have to trust that the cord will hold you.

As a result, facilitating critical thinking -- whether formally or informally -- requires more than just a knowledge of the process. It demands that you be supportive, encouraging, and honest, and that you act as role model, constantly demonstrating the process as you discuss it.

There are really three aspects of helping people develop critical thinking: how to be a facilitator for the process; how to help people develop the "critical stance," the mindset that leads them to apply critical thinking all the time; and how to help people learn to apply critical thinking to dealing with community problems and issues.

How to be a critical thinking facilitator

Stephen Brookfield has developed a 10-point guideline for facilitators of critical thinking that focuses both on the learner and the facilitator herself.

• Affirm learners' self-worth. Critical thinking is an intellectual exercise, but it is also a matter of confidence and courage. Learners need to have the self -esteem to believe that authority figures or established beliefs could be wrong, and to challenge them. Facilitators need to encourage that self-esteem by confirming that learners' opinions matter and are worthy of respect, that they themselves have and deserve a voice.
• Listen attentively to learners. Repeat back their words and ideas, so they know they've been heard. What they say can reveal hidden conflicts and assumptions that can then be questioned.
• Show your support for critical thinking efforts. Reward learners for challenging assumptions, even when they're your own.
• Reflect and mirror learners' ideas and actions. That will help to identify assumptions and biases they may not be aware of.
• Motivate people to think critically, but help them to understand when it's appropriate to voice critical ideas and when it's not. The wrong word to the boss could get a learner fired, for example. It's important that he understand the possible consequences of talking about his conclusions before he does it.
• Regularly evaluate progress with learners. Critical thinking involves reflection as well as action, and part of that reflection should be on the process itself.
• Help learners create networks of support. These can include both other learners and others in the community who are learning to or who already practice and support critical thinking.
• Be a critical teacher. Model the critical thinking process in everything you do (particularly, if you're a teacher, in the way you teach), encourage learners to challenge your assumptions and ideas, and challenge them yourself.
• Make people aware of how they learn critical thinking. Discuss learning and thinking styles, intrinsic and extrinsic motivation, learning methods, the role of previous experience, etc. The more conscious you can make people of their preferred ways of learning, the easier it will be for them to understand how they're approaching ideas and situations and to adjust if necessary.
• Model critical thinking. Approach ideas and situations critically and, to the extent possible, explain your thinking so learners can see the process you've used to arrive at your conclusions.

How to encourage the critical stance

Developing the critical stance -- the generalized ability and disposition to apply critical thinking to whatever you encounter -- is a crucial element in teaching critical thinking. It includes recognizing assumptions -- your own and others' -- applying that recognition to questioning information and situations, and considering their context.

Recognize assumptions. Each of us has a set of assumptions -- ideas or attitudes or "facts" we take for granted -- that underlies our thinking. Only when you're willing to look at these assumptions and realize how they color your conclusions can you examine situations, problems, or issues objectively.

Assumptions are based on a number of factors -- physical, environmental, psychological, and experiential -- that we automatically, and often unconsciously, bring to bear on anything we think about. One of the first steps in encouraging the critical stance is to try to make these factors conscious. Besides direct discussion, role plays, discussions of hypothetical or relatively non-threatening real situations, and self -revelation on the facilitator's part ("Some of my own assumptions are...") can all be ways to help people think about the preconceptions they bring to any situation.

Sources of assumptions are numerous and overlapping, but the most important are:

• Senses. The impact of the senses is so elemental that we sometimes react to it without realizing we're doing so. You may respond to a person based on smells you're barely aware of, for instance.
• Experience. Each of us has a unique set of experiences, and they influence our responses to what we encounter. Ultimately, as critical thinkers, we have to understand both how past experience might limit our thinking in a situation, and how we can use it to see things more clearly.
• Values. Values are deeply held beliefs -- often learned from families, schools, and peers -- about how the world should be. These "givens" may be difficult even to recognize, let alone reject. It further complicates matters that values usually concern the core issues of our lives: personal and sexual relationships, morality, gender and social roles, race, social class, and the organization of society, to name just a few.
• Emotion. Recognizing our emotional reactions is vital to keeping them from influencing our conclusions. Anger at child abusers may get in the way of our understanding the issue clearly, for example. We can't control whether emotions come up, but we can understand how we react to them.
• Self interest. Whether we like it or not, each of us sometimes injects what is best for ourselves into our decisions. We have to be aware when self interest gets in the way of reason, or of looking at the other interests in the situation.
• Culture. The culture we grew up in, the culture we've adopted, the predominant culture in the society -- all have their effects on us, and push us into thinking in particular ways. Understanding how culture acts upon our and others' thinking makes it possible to look at a problem or issue in a different light.
• History. Community history, the history of our organization or initiative, and our own history in dealing with particular problems and issues will all have an impact on the way we think about the current situation.
• Religion. Our own religious backgrounds -- whether we still practice religion or not -- may be more powerful than we realize in influencing our thinking.
• Biases. Very few of us, regardless of what we'd like to believe, are free of racial or ethnic prejudices of some sort, or of political, moral, and other biases that can come into play here.
• Prior knowledge. What we know about a problem or issue, from personal experience, from secondhand accounts, or from theory, shapes our responses to it. We have to be sure, however, that what we "know" is in fact true, and relevant to the issue at hand.
• Conventional wisdom. All of us have a large store of information "everybody knows" that we apply to new situations and problems. Unfortunately, the fact that everybody knows it doesn't make it right. Conventional wisdom is often too conventional: it usually reflects the simplest way of looking at things. We may need to step outside the conventions to look for new solutions.

This is often the case when people complain that "common sense" makes the solution to a problem obvious. Many people believe, for instance, that it is "common sense " that sex education courses for teens encourage them to have sex. The statistics show that, in fact, teens with adequate sexual information tend to be less sexually active than their uninformed counterparts.

Examine information for accuracy, assumptions, biases, or specific interests. Helping learners discuss and come up with the kinds of questions that they need to subject information to is probably the best way to facilitate here. Using current examples -- comparing various newspaper and TV news stories, for instance, to see what different aspects are emphasized, or to see how all ignore the same issues -- can also be a powerful way of demonstrating what needs to be asked. Some basic questions are:

• What's the source of the information? Knowing where information originates can tell you a lot about what it's meant to make you believe.
• Does the source generally produce accurate information?
• What are the source's assumptions about the problem or issue? Does the source have a particular interest or belong to a particular group that will allow you to understand what it believes about the issue the information refers to?
• Does the source have biases or purposes that would lead it to slant information in a particular way, or to lie outright? Politicians and political campaigns often "spin" information so that it seems to favor them and their positions. People in the community may do the same, or may "know" things that don't happen to be true.
• Does anyone in particular stand to benefit or lose if the information is accepted or rejected? To whose advantage is it if the information is taken at face value?
• Is the information complete? Are there important pieces missing? Does it tell you everything you need to know? Is it based on enough data to be accurate?

Making sure you have all the information can make a huge difference. Your information might be that a certain approach to this same issue worked well in a similar community. What you might not know or think to ask, however, is whether there's a reason that the same approach wouldn't work in this community. If you investigated, you might find it had been tried and failed for reasons that would doom it again. You'd need all the information before you could reasonably address the issue.

• Is the information logically consistent? Does it make sense? Do arguments actually prove what they pretend to prove? Learning how to sort out logical and powerful arguments from inconsistent or meaningless ones is perhaps the hardest task for learners. Some helpful strategies here might include mock debates, where participants have to devise arguments for the side they disagree with; analysis of TV news programs, particularly those like "Meet the Press," where political figures defend their positions; and after-the-fact discussions of community or personal situations.

Just about anyone can come up with an example that "proves" a particular point: There's a woman down the block who cheats on welfare, so it's obvious that most welfare recipients cheat. You can't trust members of that ethnic group, because one of them stole my wallet. Neither of these examples "proves" anything, because it's based on only one instance, and there's no logical reason to assume it holds for a larger group. A former president was particularly fond of these kinds of "proofs", and as a result often proposed simplistic solutions to complex social problems. Without information that's logically consistent and at least close to complete, you can't draw conclusions that will help you effectively address an issue.

• Is the information clear? Do you understand what you're seeing?
• Is the information relevant to the current situation? Information may be accurate, complete, logically consistent, powerful...and useless, because it has nothing to do with what you're trying to deal with.

An AIDS prevention initiative, for instance, may find that a particular neighborhood has a large number of gay residents. However, if the HIV-positive rate in the gay community is nearly nonexistent, and the real AIDS problem in town is among IV drug users, the location of the gay community is irrelevant information.

• Most important, is the information true? Outright lies and made-up "facts" are not uncommon in politics, community work, and other situations. Knowing the source and its interests, understanding the situation, and being sensibly skeptical can help to protect learners from acting on false information.

Consider the context of the information, problem, or issue. Examining context, in most instances, is easier to approach than the other elements of the critical stance. It involves more concrete and "objective" information, and, at least in the case of community issues, it is often information that learners already know.

Facilitating techniques might include brainstorming to identify context elements; discussing how context issues affected real situations that learners are familiar with; and asking small groups of learners to make up their own examples. The real task is making sure that they include as many different factors as possible. Some areas to be examined in considering a community issue, for instance, are:

• The nature of the community. A big city is likely to present different solutions to a problem than a small town, and both differ from a suburb or a rural area. Understanding the resources, challenges, and peculiarities of a community is important to addressing its issues.
• The social situation. A community may be divided among several mutually hostile ethnic or political groups, or among groups that simply have different ideas about how things should be done. There may be class, race, or other issues to deal with.
• Individuals. Individuals can strongly influence the workings of a community, often in ways that aren't immediately apparent. People can spread or squelch rumors, create harmony or dissension, lead others toward constructive solutions or toward disorganization and ineffectiveness.
• Cultures. Cultures -- which can be based on ethnic ties, religion, class, or other factors (think of the jocks, preppies, punks, skaters, and other groups in a high school)-- can create alliances or divisions, and heavily influence how different groups see an issue and its implications.
• Physical environment. A trash-filled, crumbling urban neighborhood can breed despair and fear. Changing the face of that neighborhood may do a great deal to change the situation of people who live there as well, giving them hope and pride of ownership, as well as diminishing violence and crime by increasing light and accessibility. The role of the physical environment is one that has to be examined in any community issue.
• History. It's crucial to examine the history of a problem or issue, as well as efforts to deal with it. The perfect solution you just came up with may have already ended in disaster five years ago. The person you depend on to explain the situation may have been prominent on one side of a huge conflict, and her presence may alienate anyone who was on the other. Bad feelings over real or perceived slights or dishonesty can persist for decades, and if you don't know about them, they can suddenly rise up, seemingly out of nowhere. Not only getting the history, but getting it from a number of different perspectives, is necessary to success in dealing with any problem or issue.

A group trying to bring public transportation to a rural area started by arranging a meeting between the select boards of the towns involved and the local regional transit authority. What the group didn't know was that, several years before, a small non -profit transportation company -- the chair of whose board was a revered local figure -- had been put out of business through some shady dealings by the regional transit authority. As a result, the towns refused to deal with the transit authority, even though it was now under completely new -- and ethical -- management.

• The interests involved. If there is a conflict, what are the needs and aims of the various factions? Who stands to gain, and who stands to lose? What are the best interests of the community -- or can you determine that at all?

Facilitating problem solving using critical thinking

Actually using critical thinking to solve problems and address issues is, of course, the reason for learning it. Brookfield suggests one problem-solving sequence that can be used in many situations involving community issues. Once people have learned the critical stance, they can apply its principles using this sequence.

Identify the assumptions behind the problem. By asking people to clarify their statements, and by probing for specifics, you can help them look at what is behind their thinking. Some clarifications that you can ask for, accompanied by some of the questions you might ask:

There are actually two sets of assumptions that are important here. One is the set of assumptions that each of us brings to any problem or information, those described above under "How to encourage the critical stance." The other is the set of assumptions about the particular problem -- what the situation is, what the problem consists of, what a solution would look like, and how to achieve that solution. In fact, those two sets of assumptions are inseparable, and both need to be considered. The emphasis in what follows is on the second set of assumptions, that which refers to the problem itself. One of the assumptions of the Tool Box, however, is that you'll deal with both in a real situation.

• The current situation. What exactly do you mean when you say things are bad? What things? How are they bad? What would be happening if they were good?
• The problem itself. Can you describe another situation in which the same problem existed? What was happening then? Can you describe a situation in which things were good, and the problem didn't exist? What was happening then? What are the differences here?
• Potential solutions to the problem. If we were able to solve this problem, what would that look like? What would be happening? Who would be involved?
• Actions that would lead to the solution. How would what you're suggesting lead to a solution? What exactly would happen?

Challenge those assumptions. Once you've clarified the assumptions, everyone needs to question them.

• The current situation. Are you sure that everything is bad? Are there good aspects to the situation? What about it specifically do you think is bad? Could that be interpreted in another way? Who might interpret it differently? Why? Are we even looking at the right aspects of the situation? Are we missing something important?
• The problem itself. What exactly is the problem we're talking about? Are you sure that's really the problem? Could the problem be defined in another (this other) way? What's the actual concern here?
• Potential solutions to the problem. What are the actual results we need here? (If we're trying to reduce the teen pregnancy rate in the community, for instance, are we aiming to provide a particular number of teens with information about birth control? With condoms and other birth control devices? Or are we aiming at an actual reduction in the teen pregnancy rate within a particular period...say, two years?)
• Actions that would lead to the solution. Would what you're proposing actually accomplish what you expect it to? Would it really make a difference even if it did?

Imagine alternatives to what you started with. There are a number of ways you can construct different ways to deal with the problem. Two are:

• Brainstorming. Everyone comes up with every alternative she can think of, no matter how silly it seems at the time. After all the ideas have been recorded, the group goes through them, and sorts out what seems worth pursuing. Sometimes the ideas that seem totally silly at first turn out to be the most valuable, which is why it's important to encourage people to blurt out whatever they think of.
• Starting with the ideal endpoint. Determine what everything would look like if the ideal solution were achieved, then work backward from there to understand what you'd have to do to get there.

In dealing with teen pregnancy again, for instance, the ideal might be a community in which there were no teen pregnancies because all youth clearly understood the physical and emotional consequences of having sex; had adequate sexual information and access to birth control; and felt valued and empowered enough to respect one another and to maintain control over their own bodies. You might determine that that situation would require that there be sex education available through a variety of sources; that condom dispensers should be placed in various public places, and that pharmacies and convenience stores display birth control devices in ways attractive to teens; that every teen needed to have at least one caring adult in his or her life; and that the community valued youth and their contributions. In order for those things to happen, there might need to be a community education process, mechanisms for youth to become more integrated into the community as contributing members, as well as a group of adult volunteers who would act as mentors and friends to youth who had no positive relationships with adults. In order for those things to happen, you'd need to identify teens who had no positive adult role models...etc. If you followed all of this through to its end, you'd have a picture of the ideal solution to the problem and a road map telling you how to get there.

Critique the alternatives. Develop criteria on which you can judge the alternative solutions you've come up with. Some possibilities:

• Effectiveness
• Feasibility
• Consistency with community needs
• Consistency with the values of the group
• Inclusiveness

Once you've selected criteria, another critical thinking exercise is to decide which are most important. In a particular situation, cost might have to be the most important factor. In another, you may be able to weight costs, benefits, and effectiveness together. In others, other criteria may be weighted more heavily.

Finally, apply the criteria to the alternatives you've come up with, and decide which is most likely to achieve the results you want.

Reframe the problem and solution. At this point, learners have come up with a solution. The point of reframing is to look at the problem in the light of all the work they've done. They've perhaps discovered that it was different from what they first thought, or that they needed to view it differently. Reframing solidifies that mindset, and ensures that they approach the problem as they've found it to be in actuality, rather than as they initially saw it.

• The current situation. Start by restating the current situation, as you understand it after critical analysis, in the clearest and most specific terms possible.
• The problem itself. Restate the actual problem as you now understand it.
• Potential solutions to the problem. Explain what changes a solution would bring about, and what things would be like with the problem solved.
• Actions that would lead to the solution. Lay out the alternative you've arrived at.

By and large, people learn critical thinking best when they're approaching real problems that affect their lives in real ways. That's one reason why community interventions and initiatives provide fertile ground for the development of critical thinking.

Critical thinking is a vital skill in health, human service, and community work. It is the process of questioning, examining, and analyzing situations, issues, problems, people (in hiring decisions, for instance) and information of all kinds -- survey results, theories, personal comments, media stories, history, scientific research, political statements, etc.-- from every possible angle. This will give you a view that's as nearly objective as possible, making it more likely that you'll be able to interpret information accurately and resolve problems and issues effectively.

Teaching critical thinking, whether formally or informally, requires a supportive and encouraging presence, and a willingness to both model and be the subject of critical analysis. It entails teaching the critical stance -- how to recognize and analyze your own and others' assumptions, question information, and examine the context of any information, situation, problem, or issue. Finally, it requires helping people to apply the critical stance to a problem and learn how to come up with a solution that is effective because it addresses the real issues involved. Once learners can do that, they're well on their way to successfully addressing the concerns of their communities.

Online Resources

Critical Thinking Across the Curriculum . Internal and external resources on critical thinking from Longview Community College, Lee's Summit, MO.

The Foundation for Critical Thinking .  Articles, references, links, lesson plans, etc. School and college oriented, but lots of good general material.

Mission Critical , an on-line course in critical thinking from an English professor at San Jose (CA) State University.

Print Resources

Brookfield, Stephen D. (1991). Developing Critical Thinkers, Reprint Edition, San Francisco, CA: Jossey-Bass, Inc.

Brookfield, Stephen D. (2012). Teaching for Critical Thinking, San Francisco, CA: John Wiley & Sons, Inc.

Classroom Q&A

With larry ferlazzo.

In this EdWeek blog, an experiment in knowledge-gathering, Ferlazzo will address readers’ questions on classroom management, ELL instruction, lesson planning, and other issues facing teachers. Send your questions to [email protected]. Read more from this blog.

Eight Instructional Strategies for Promoting Critical Thinking

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(This is the first post in a three-part series.)

The new question-of-the-week is:

What is critical thinking and how can we integrate it into the classroom?

This three-part series will explore what critical thinking is, if it can be specifically taught and, if so, how can teachers do so in their classrooms.

Today’s guests are Dara Laws Savage, Patrick Brown, Meg Riordan, Ph.D., and Dr. PJ Caposey. Dara, Patrick, and Meg were also guests on my 10-minute BAM! Radio Show . You can also find a list of, and links to, previous shows here.

You might also be interested in The Best Resources On Teaching & Learning Critical Thinking In The Classroom .

Current Events

Dara Laws Savage is an English teacher at the Early College High School at Delaware State University, where she serves as a teacher and instructional coach and lead mentor. Dara has been teaching for 25 years (career preparation, English, photography, yearbook, newspaper, and graphic design) and has presented nationally on project-based learning and technology integration:

There is so much going on right now and there is an overload of information for us to process. Did you ever stop to think how our students are processing current events? They see news feeds, hear news reports, and scan photos and posts, but are they truly thinking about what they are hearing and seeing?

I tell my students that my job is not to give them answers but to teach them how to think about what they read and hear. So what is critical thinking and how can we integrate it into the classroom? There are just as many definitions of critical thinking as there are people trying to define it. However, the Critical Think Consortium focuses on the tools to create a thinking-based classroom rather than a definition: “Shape the climate to support thinking, create opportunities for thinking, build capacity to think, provide guidance to inform thinking.” Using these four criteria and pairing them with current events, teachers easily create learning spaces that thrive on thinking and keep students engaged.

One successful technique I use is the FIRE Write. Students are given a quote, a paragraph, an excerpt, or a photo from the headlines. Students are asked to F ocus and respond to the selection for three minutes. Next, students are asked to I dentify a phrase or section of the photo and write for two minutes. Third, students are asked to R eframe their response around a specific word, phrase, or section within their previous selection. Finally, students E xchange their thoughts with a classmate. Within the exchange, students also talk about how the selection connects to what we are covering in class.

There was a controversial Pepsi ad in 2017 involving Kylie Jenner and a protest with a police presence. The imagery in the photo was strikingly similar to a photo that went viral with a young lady standing opposite a police line. Using that image from a current event engaged my students and gave them the opportunity to critically think about events of the time.

Here are the two photos and a student response:

F - Focus on both photos and respond for three minutes

In the first picture, you see a strong and courageous black female, bravely standing in front of two officers in protest. She is risking her life to do so. Iesha Evans is simply proving to the world she does NOT mean less because she is black … and yet officers are there to stop her. She did not step down. In the picture below, you see Kendall Jenner handing a police officer a Pepsi. Maybe this wouldn’t be a big deal, except this was Pepsi’s weak, pathetic, and outrageous excuse of a commercial that belittles the whole movement of people fighting for their lives.

I - Identify a word or phrase, underline it, then write about it for two minutes

A white, privileged female in place of a fighting black woman was asking for trouble. A struggle we are continuously fighting every day, and they make a mockery of it. “I know what will work! Here Mr. Police Officer! Drink some Pepsi!” As if. Pepsi made a fool of themselves, and now their already dwindling fan base continues to ever shrink smaller.

R - Reframe your thoughts by choosing a different word, then write about that for one minute

You don’t know privilege until it’s gone. You don’t know privilege while it’s there—but you can and will be made accountable and aware. Don’t use it for evil. You are not stupid. Use it to do something. Kendall could’ve NOT done the commercial. Kendall could’ve released another commercial standing behind a black woman. Anything!

Exchange - Remember to discuss how this connects to our school song project and our previous discussions?

This connects two ways - 1) We want to convey a strong message. Be powerful. Show who we are. And Pepsi definitely tried. … Which leads to the second connection. 2) Not mess up and offend anyone, as had the one alma mater had been linked to black minstrels. We want to be amazing, but we have to be smart and careful and make sure we include everyone who goes to our school and everyone who may go to our school.

As a final step, students read and annotate the full article and compare it to their initial response.

Using current events and critical-thinking strategies like FIRE writing helps create a learning space where thinking is the goal rather than a score on a multiple-choice assessment. Critical-thinking skills can cross over to any of students’ other courses and into life outside the classroom. After all, we as teachers want to help the whole student be successful, and critical thinking is an important part of navigating life after they leave our classrooms.

‘Before-Explore-Explain’

Patrick Brown is the executive director of STEM and CTE for the Fort Zumwalt school district in Missouri and an experienced educator and author :

Planning for critical thinking focuses on teaching the most crucial science concepts, practices, and logical-thinking skills as well as the best use of instructional time. One way to ensure that lessons maintain a focus on critical thinking is to focus on the instructional sequence used to teach.

Explore-before-explain teaching is all about promoting critical thinking for learners to better prepare students for the reality of their world. What having an explore-before-explain mindset means is that in our planning, we prioritize giving students firsthand experiences with data, allow students to construct evidence-based claims that focus on conceptual understanding, and challenge students to discuss and think about the why behind phenomena.

Just think of the critical thinking that has to occur for students to construct a scientific claim. 1) They need the opportunity to collect data, analyze it, and determine how to make sense of what the data may mean. 2) With data in hand, students can begin thinking about the validity and reliability of their experience and information collected. 3) They can consider what differences, if any, they might have if they completed the investigation again. 4) They can scrutinize outlying data points for they may be an artifact of a true difference that merits further exploration of a misstep in the procedure, measuring device, or measurement. All of these intellectual activities help them form more robust understanding and are evidence of their critical thinking.

In explore-before-explain teaching, all of these hard critical-thinking tasks come before teacher explanations of content. Whether we use discovery experiences, problem-based learning, and or inquiry-based activities, strategies that are geared toward helping students construct understanding promote critical thinking because students learn content by doing the practices valued in the field to generate knowledge.

An Issue of Equity

Meg Riordan, Ph.D., is the chief learning officer at The Possible Project, an out-of-school program that collaborates with youth to build entrepreneurial skills and mindsets and provides pathways to careers and long-term economic prosperity. She has been in the field of education for over 25 years as a middle and high school teacher, school coach, college professor, regional director of N.Y.C. Outward Bound Schools, and director of external research with EL Education:

Although critical thinking often defies straightforward definition, most in the education field agree it consists of several components: reasoning, problem-solving, and decisionmaking, plus analysis and evaluation of information, such that multiple sides of an issue can be explored. It also includes dispositions and “the willingness to apply critical-thinking principles, rather than fall back on existing unexamined beliefs, or simply believe what you’re told by authority figures.”

Despite variation in definitions, critical thinking is nonetheless promoted as an essential outcome of students’ learning—we want to see students and adults demonstrate it across all fields, professions, and in their personal lives. Yet there is simultaneously a rationing of opportunities in schools for students of color, students from under-resourced communities, and other historically marginalized groups to deeply learn and practice critical thinking.

For example, many of our most underserved students often spend class time filling out worksheets, promoting high compliance but low engagement, inquiry, critical thinking, or creation of new ideas. At a time in our world when college and careers are critical for participation in society and the global, knowledge-based economy, far too many students struggle within classrooms and schools that reinforce low-expectations and inequity.

If educators aim to prepare all students for an ever-evolving marketplace and develop skills that will be valued no matter what tomorrow’s jobs are, then we must move critical thinking to the forefront of classroom experiences. And educators must design learning to cultivate it.

So, what does that really look like?

Unpack and define critical thinking

To understand critical thinking, educators need to first unpack and define its components. What exactly are we looking for when we speak about reasoning or exploring multiple perspectives on an issue? How does problem-solving show up in English, math, science, art, or other disciplines—and how is it assessed? At Two Rivers, an EL Education school, the faculty identified five constructs of critical thinking, defined each, and created rubrics to generate a shared picture of quality for teachers and students. The rubrics were then adapted across grade levels to indicate students’ learning progressions.

At Avenues World School, critical thinking is one of the Avenues World Elements and is an enduring outcome embedded in students’ early experiences through 12th grade. For instance, a kindergarten student may be expected to “identify cause and effect in familiar contexts,” while an 8th grader should demonstrate the ability to “seek out sufficient evidence before accepting a claim as true,” “identify bias in claims and evidence,” and “reconsider strongly held points of view in light of new evidence.”

When faculty and students embrace a common vision of what critical thinking looks and sounds like and how it is assessed, educators can then explicitly design learning experiences that call for students to employ critical-thinking skills. This kind of work must occur across all schools and programs, especially those serving large numbers of students of color. As Linda Darling-Hammond asserts , “Schools that serve large numbers of students of color are least likely to offer the kind of curriculum needed to ... help students attain the [critical-thinking] skills needed in a knowledge work economy. ”

So, what can it look like to create those kinds of learning experiences?

Designing experiences for critical thinking

After defining a shared understanding of “what” critical thinking is and “how” it shows up across multiple disciplines and grade levels, it is essential to create learning experiences that impel students to cultivate, practice, and apply these skills. There are several levers that offer pathways for teachers to promote critical thinking in lessons:

1.Choose Compelling Topics: Keep it relevant

A key Common Core State Standard asks for students to “write arguments to support claims in an analysis of substantive topics or texts using valid reasoning and relevant and sufficient evidence.” That might not sound exciting or culturally relevant. But a learning experience designed for a 12th grade humanities class engaged learners in a compelling topic— policing in America —to analyze and evaluate multiple texts (including primary sources) and share the reasoning for their perspectives through discussion and writing. Students grappled with ideas and their beliefs and employed deep critical-thinking skills to develop arguments for their claims. Embedding critical-thinking skills in curriculum that students care about and connect with can ignite powerful learning experiences.

2. Make Local Connections: Keep it real

At The Possible Project , an out-of-school-time program designed to promote entrepreneurial skills and mindsets, students in a recent summer online program (modified from in-person due to COVID-19) explored the impact of COVID-19 on their communities and local BIPOC-owned businesses. They learned interviewing skills through a partnership with Everyday Boston , conducted virtual interviews with entrepreneurs, evaluated information from their interviews and local data, and examined their previously held beliefs. They created blog posts and videos to reflect on their learning and consider how their mindsets had changed as a result of the experience. In this way, we can design powerful community-based learning and invite students into productive struggle with multiple perspectives.

3. Create Authentic Projects: Keep it rigorous

At Big Picture Learning schools, students engage in internship-based learning experiences as a central part of their schooling. Their school-based adviser and internship-based mentor support them in developing real-world projects that promote deeper learning and critical-thinking skills. Such authentic experiences teach “young people to be thinkers, to be curious, to get from curiosity to creation … and it helps students design a learning experience that answers their questions, [providing an] opportunity to communicate it to a larger audience—a major indicator of postsecondary success.” Even in a remote environment, we can design projects that ask more of students than rote memorization and that spark critical thinking.

Our call to action is this: As educators, we need to make opportunities for critical thinking available not only to the affluent or those fortunate enough to be placed in advanced courses. The tools are available, let’s use them. Let’s interrogate our current curriculum and design learning experiences that engage all students in real, relevant, and rigorous experiences that require critical thinking and prepare them for promising postsecondary pathways.

Critical Thinking & Student Engagement

Dr. PJ Caposey is an award-winning educator, keynote speaker, consultant, and author of seven books who currently serves as the superintendent of schools for the award-winning Meridian CUSD 223 in northwest Illinois. You can find PJ on most social-media platforms as MCUSDSupe:

When I start my keynote on student engagement, I invite two people up on stage and give them each five paper balls to shoot at a garbage can also conveniently placed on stage. Contestant One shoots their shot, and the audience gives approval. Four out of 5 is a heckuva score. Then just before Contestant Two shoots, I blindfold them and start moving the garbage can back and forth. I usually try to ensure that they can at least make one of their shots. Nobody is successful in this unfair environment.

I thank them and send them back to their seats and then explain that this little activity was akin to student engagement. While we all know we want student engagement, we are shooting at different targets. More importantly, for teachers, it is near impossible for them to hit a target that is moving and that they cannot see.

Within the world of education and particularly as educational leaders, we have failed to simplify what student engagement looks like, and it is impossible to define or articulate what student engagement looks like if we cannot clearly articulate what critical thinking is and looks like in a classroom. Because, simply, without critical thought, there is no engagement.

The good news here is that critical thought has been defined and placed into taxonomies for decades already. This is not something new and not something that needs to be redefined. I am a Bloom’s person, but there is nothing wrong with DOK or some of the other taxonomies, either. To be precise, I am a huge fan of Daggett’s Rigor and Relevance Framework. I have used that as a core element of my practice for years, and it has shaped who I am as an instructional leader.

So, in order to explain critical thought, a teacher or a leader must familiarize themselves with these tried and true taxonomies. Easy, right? Yes, sort of. The issue is not understanding what critical thought is; it is the ability to integrate it into the classrooms. In order to do so, there are a four key steps every educator must take.

• Integrating critical thought/rigor into a lesson does not happen by chance, it happens by design. Planning for critical thought and engagement is much different from planning for a traditional lesson. In order to plan for kids to think critically, you have to provide a base of knowledge and excellent prompts to allow them to explore their own thinking in order to analyze, evaluate, or synthesize information.
• SIDE NOTE – Bloom’s verbs are a great way to start when writing objectives, but true planning will take you deeper than this.

QUESTIONING

• If the questions and prompts given in a classroom have correct answers or if the teacher ends up answering their own questions, the lesson will lack critical thought and rigor.
• Script five questions forcing higher-order thought prior to every lesson. Experienced teachers may not feel they need this, but it helps to create an effective habit.
• If lessons are rigorous and assessments are not, students will do well on their assessments, and that may not be an accurate representation of the knowledge and skills they have mastered. If lessons are easy and assessments are rigorous, the exact opposite will happen. When deciding to increase critical thought, it must happen in all three phases of the game: planning, instruction, and assessment.

TALK TIME / CONTROL

• To increase rigor, the teacher must DO LESS. This feels counterintuitive but is accurate. Rigorous lessons involving tons of critical thought must allow for students to work on their own, collaborate with peers, and connect their ideas. This cannot happen in a silent room except for the teacher talking. In order to increase rigor, decrease talk time and become comfortable with less control. Asking questions and giving prompts that lead to no true correct answer also means less control. This is a tough ask for some teachers. Explained differently, if you assign one assignment and get 30 very similar products, you have most likely assigned a low-rigor recipe. If you assign one assignment and get multiple varied products, then the students have had a chance to think deeply, and you have successfully integrated critical thought into your classroom.

Thanks to Dara, Patrick, Meg, and PJ for their contributions!

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How Critical Thinking Help in Problem Solving

By: Author Nina Norman

Posted on Last updated: October 9, 2022

Home » How Critical Thinking Help in Problem Solving

Critical thinking allows you to better navigate complex situations. It is essentially your ability to reason and question ideas, arguments, and findings. This article explores critical thinking, the importance of taking an analytical and objective approach to problem-solving, and ultimately how to think smarter.

What you’ll learn:

• On overview of critical thinking and how it assists in navigating complex situations and solving problems.
• The importance of keeping an open mind and focusing on the facts.

Content Summary

What is Critical Thinking? What are the Benefits? Characteristics of Critical Thinkers Foresight Socratic Questioning How to think Critically Evaluation Tips to takeaway Note

What is Critical Thinking?

Critical thinking is the process of analyzing, evaluating, and rationalizing information objectively. There are three types of critical thinking: reasoning, making judgments, and problem-solving, all of which require you to question, challenge, and draw conclusions.

Question : Critical thinking requires you to identify different arguments, evaluate different points of view, and ask questions to determine their strength and validity.

‘The important thing is not to stop questioning’ – Albert Einstein

Challenge : Critical thinking is a method of thinking in which you don’t just accept information at face value, but instead challenge it. This requires you to be somewhat skeptical but also open-minded to new information and findings which challenge your own preconceived ideas and assumptions.

‘It is the mark of an educated mind to be able to entertain a thought without accepting it’ – Aristotle

Draw Conclusions : Critical thinking helps you to conclude from information, deciding what’s useful and what’s not, enabling you to solve problems, make confident decisions, and provide structured reasoning and support for your argument. Remember, a good critical thinker will weigh up all of the options before taking action.

‘You have a brain and mind of your own. Use it, and reach your own decisions’ – Napoleon Hill

What are the Benefits?

Critical thinking is essentially an exercise for the mind and when we choose to think critically we experience several benefits.

Smarter Thinking

Critical thinking is essentially about thinking smarter. In a world where we are overloaded with information, much of it conflicting, it can be difficult to work out what’s true, important, and relevant. However, by thinking critically you can gain a better understanding of the information you’re presented with.

Critical thinkers are always curious and actively seek out new information and knowledge. They apply critical thinking to even the simplest of issues and tasks, making them more efficient at solving problems and reaching positive outcomes.

Time-Saving

Knowing how to filter out the irrelevant information from the relevant is a key time-saver, helping you to prioritize your time and resources.

With time and practice, critical thinkers become masters of efficiency, as their clear and reasonable way of thinking enables them to make informed decisions faster.

Improved Credibility

Critical thinkers are respected amongst their colleagues and peers as they do their homework and know their stuff! They can be relied upon to provide well-informed points to support their decisions as well as solid evidence to back them up, thus improving their credibility within the organization.

Independence

Critical thinking fosters independence as it encourages independent learning and thought, providing individuals with the skills they need to tackle complex issues and make well-informed and confident decisions, independently.

Characteristics of Critical Thinkers

So who are critical thinkers, and what characteristics do they share?

Open-Minded : Critical thinkers maintain an open mind and are open to all points of view, even those with which they disagree. They can separate facts from opinions, examine issues from all sides, make logical connections between ideas and make rational decisions based on their findings, whilst remaining free from personal judgment or bias. Critical thinkers are flexible in their thinking and remain open to the possibility of changing their views on an issue when logic and strong evidence prevails.

Analytical : Critical thinkers are analytical in their approach, breaking down information into manageable sections to analyze, interpret and evaluate. Once the information has been dissected, they apply sound logic and reasoning to solve the problem or reach a conclusion.

Systematic : Critical thinkers will systematically examine information without jumping to conclusions.

Inquisitive : Critical thinkers are always curious. They ask questions, are keen to know more, and actively seek out new information.

Sensible : Critical thinkers are cautious when making judgments and think carefully before taking action. They think independently and don’t just accept or follow ideas because others do.

Truth-Seeking : Critical thinkers are always looking for the truth and realize that even the wisest people can get things wrong!

Confident in Reasoning : Critical thinkers have faith in the power of logic and sound reasoning, feeling confident that rational and logical thinking will lead to the best solution.

One of the most important aspects of critical thinking is foresight, the ability to think ahead and anticipate what could happen or be needed in the future. This means looking to and thinking about the future.

Foresight can be developed through existing knowledge, similar past experiences, or simply intuition. It can’t predict the future, nor is it a road map of what will happen, but it does help you to identify circumstances that could impact the future.

By using foresight you can identify the problem, weigh up the pros and cons, and foresee the likely outcomes of different options, to make a well-informed decision.

Socratic Questioning

Critical thinking can be traced back to the vision of the philosopher Socrates, who established the importance of asking deep questions before accepting ideas as worthy of belief… which led to the term Socratic Questioning.

What is Socratic Questioning?

Socratic questioning is the process of asking questions that lead to multiple directions. It can be used for several different purposes, for example, to explore complex ideas, solve problems or analyze concepts. Socrates believed that individuals should strive to learn what they don’t know through effective questioning and critical thinking.

What does it involve?

Socratic questioning involves thinking with clarity and logic, asking probing questions, challenging information and its accuracy, and seeking evidence to help you make well-reasoned conclusions.

Why does it?

The underlying principle of ‘Socratic Questioning’ is to learn through the use of critical thinking, reasoning, and logic, and to think critically, you must ask questions that encourage thought. Critical thinking is driven by questions, but remember, the quality of the questions you ask will determine the quality of thought and ultimately the conclusions drawn. For best results, ask open questions such as what, why, where, which, when, and how?

How to think Critically

Critical thinking is one of today’s key employability skills and therefore an important one to have. So how can you think critically in your day-to-day life?

Keep your mind open

It’s important to keep an open mind as you analyze and evaluate information. Being able to step back from a situation will help you to see the bigger picture.

Adopt a growth mindset by approaching situations with an open and curious mind and avoid jumping to conclusions. Critical thinking and a growth mindset go hand-in-hand, it just takes practice.

Don’t be afraid to ask questions

To better understand a situation, it’s important to ask questions and probe for more information. Using open questions can help you to dig deeper, but remember, it’s not an interrogation… so probe politely and respectfully.

Observe, Listen and Analyse

When you carefully observe and record details, you will be able to collect information and gain better insight and a deeper understanding of each situation. It’s also important to focus and actively listen to what’s being said to ensure you have all the facts before making any conclusions.

Analyzing is about breaking information down into parts and evaluating how well those parts function together and separately. This begins with objectivity and relies on observation, gathering, and evaluating evidence so you arrive at a better-informed conclusion.

Is it relevant?

In many circumstances, you’ll be presented with information that seems valuable at first glance but turns out to be a minor detail in a much bigger picture. So, take time to consider how relevant the information actually is… is it really useful or is it just distracting from a more important point?

Keep the balance

It’s important to remain as objective as possible, looking at the information and focusing on the facts. Being objective can be challenging but stepping back from a situation can help you to see the bigger picture more clearly.

People are often driven by spontaneous, unconscious, and emotional behavior, and whilst they can think rationally, they mostly behave habitually. However, when you can understand your irrationalities and can explain why you behave the way you do, you become more predictable and consistent, which can make you more rational. Being aware of your inner biases is essential to overcome them.

Take a breath

Emotion is the enemy of reason… it’s therefore important to keep your emotions in check, basing your conclusions on facts, not feelings. A good critical thinker knows the difference between a rational thought based on careful consideration and an emotional response based on personal bias.

Create the time and space to think and don’t be pushed into making a decision or coming up with a conclusion without having had enough time to apply critical thinking to be sure you have reached the best solution.

Challenge the status quo

Critical thinking may well mean questioning long-established practices and refusing to accept traditional approaches simply because that’s the way it’s always been done. Although your willingness to challenge may seem controversial, it’s an essential part of the process.

Critical thinking involves _________, evaluating and rationalising information __________.

Correct Answer: analysing and objectively Answer Description: Critical thinking involves analyzing, evaluating, and rationalizing information objectively.

When analyzing information what should you do?

A. Focus on the facts B. Remain objective C. Work out what’s relevant Correct Answer: A. Focus on the facts B. Remain objective C. Work out what’s relevant Answer Description: When analyzing information work out what’s relevant, focus on the facts, and remain objective.

Is it ok to challenge information?

A. Yes, of course B. No, take it at face value Correct Answer: A. Yes, of course Answer Description: You should be willing to challenge information. While it may seem controversial, it’s essential to the creative and innovative mindset of a critical thinker.

“Emotion is the enemy of reason.” Is this statement true or false?

A. True B. False Correct Answer: A. True Answer Description: Emotion is the enemy of reason. It’s important to keep your emotions in check and reach a conclusion based on facts, not feelings. A good critical thinker has the self-awareness to know the difference between a rational thought based on careful consideration and an emotional response based on personal bias.

One of the most important aspects of critical thinking is…

A. Hindsight B. Foresight C. Insight Correct Answer: B. Foresight Answer Description: One of the most important aspects of critical thinking is the ability to think ahead and anticipate what could happen or be needed in the future. By using foresight, you can identify the problem, weigh up the pros and cons and predict the likely outcomes of the various options, to make a well-informed decision.

Tips to takeaway

• Keep an open mind.
• Focus on the facts.
• Challenge the status quo.

A key skill that enables you to think clearly and distill complexity, critical thinking is the process of analyzing, evaluating, and rationalizing information objectively.

In an ever-changing environment where many people experience information overload, critical thinkers can better navigate complex situations by questioning and challenging information, drawing their own conclusions, and make confident decisions.

So, what are the benefits of critical thinking?

Well, practicing critical thinking enables you to assess and consider different approaches to most effectively solve problems.

Critical thinkers will rigorously question ideas rather than simply accepting them at face value. As problems become more complicated, critical thinking can help you to weigh up the pros and cons to reach an objective conclusion.

As such, thinking critically can actually be a significant time-saver as you learn to successfully filter out irrelevant information and identify what’s important.

This, in turn, can make critical thinkers more effective communicators, able to competently express consistent and relevant points which support their theory or idea.

What’s more, demonstrating your ability to make well-informed arguments to support your decisions will increase your overall credibility and instill confidence in others.

So, how can you become a critical thinker?

Well, to delve deeper and discover more, it’s important to first have an open and inquisitive mind, being willing to ask questions such as what, why, where, which, when, and how?

When asking questions, be mindful of your tone to ensure your conversation doesn’t become an interrogation! Sometimes, it can help to explain why you’re asking questions and what you’re hoping to achieve.

Be willing to challenge existing ideas and concepts as this is the key to maintaining the creative and innovative mindset of a critical thinker.

When faced with a problem, critical thinkers must remain as objective as possible when looking at information and be sure to focus on the facts. Try to see the bigger picture when analyzing information and take time to look at things from every angle.

When you’ve gathered all the facts, stop and consider how relevant the information actually is. Is it actually useful or could it be distracting from a more pertinent point? Critical thinking takes all information into account but sifts through to focus on and explore what is most relevant to the problem at hand.

As a critical thinker, it’s important to remember that people are often driven by emotional, spontaneous, and unconscious behavior. As such, it’s important to be aware of your own inner biases that could affect your decision-making and point of view when evaluating facts.

It can be difficult to apply cool logic and think critically when you’re tired, stressed, or angry so try to keep your emotions in check when approaching problems to ensure your mindset is open and rational.

If you do find yourself overcome with emotion or feeling pushed into making a decision, give yourself the time and space to think and gain perspective of the situation before proceeding.

In summary…

Critical thinking is the application of logic to make better decisions and is a highly valuable skill in the workplace, as you analyze and evaluate information, focus on the facts, ask questions and remain objective.

85 Critical Thinking Questions to Carefully Examine Any Information

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The ability to think critically will often determine your success in life.

Let’s face it. Every day, we are bombarded by news, social media updates, and an avalanche of information. If you take all of this at face value, it’s easy to be deceived, misled or ripped off.

That’s why it’s important to  develop a mindset that focuses on critical thinking . This is a skill that needs to be developed in the classroom. But it’s also a valuable life skill.

With that in mind, the following post will share 85 critical thinking questions you can use to increase your awareness about different problems by carefully examining available information. 

Let’s get started…

Table of Contents

What Are Critical Thinking Questions?

Critical thinking questions are inquiries that help you think rationally and clearly by understanding the link between different facts or ideas. These questions create a seemingly endless learning process that lets you critique, evaluate, and develop a depth of knowledge about a given subject. Moreover, you get to reinforce your viewpoints or see things in a new way.

We make decisions every day, whether at work or home. Adopting logical, rational, and practical approaches in addressing various issues requiring critical thinking is essential in decision-making. Therefore, before arriving at a decision, always ask yourself relevant questions and carefully analyze the matter’s pros and cons.

Critical Thinking Questions When in an Argument

When you make an argument using a critical thinking approach, you focus on justified claims that are valid and based on evidence. It helps one establish a strong argument.

• Do I disagree with the other person? Might the person I'm arguing with be misinformed on what they are saying?
• Would I be comfortable saying what I am telling him/her if I was in front of a group of people? 
• What would happen if I lose this argument? Is engaging in this argument worth my time and energy? How will I feel if I lose?
• Is there room for ambiguity or misinterpretation? Are we arguing because I didn't make my point explicit? Should I take my time to understand his school of thought?
• Do I need some rest before saying something? Am I arguing because of other reasons other than the issues at hand? Do I need to take some time and cool down?

• Is it more important that I’m right? Am I trying to ask to prove an unnecessary point?
• Is this argument inductive, deductive, or abductive? Is it a weak or strong argument that I need to engage in? Is it compelling or sound? 
• Is my opponent sincere? Given that they are wrong, are they willing to admit that they are wrong? Can they depend on available evidence, wherever it leads?
• Are my opponents only trying to shift their burden to me? What is the best way to prove them wrong without making them feel bad?
• Are the people I'm arguing with only interested in winning, or are they trying to pass some information across and help me discover the truth?

Critical Thinking Questions When Reading a Book 

When you read a book, you probably ask yourself many “why” questions. Why is this a problem? Why did the character say that? Why is this important? The most challenging part of reading a book is assessing the information you are reading. These questions can help.

• If I learn only two things from this book, what will they be? How will they help me? How will I apply them in my daily life?
• What message are the authors trying to pass across? Are they making suggestions or providing evidence for their arguments?
• Given that almost every book is about solving problems, what is the most prevalent issue that the author is trying to solve?
• What is the author’s writing style? What strategy or master plan does the author employ to convey his/her main ideas throughout the book?
• Do I have background information about the book’s topic? If so, how is what the author is saying different from what I already know?
• What didn’t I understand from the book? Should I re-read the book to understand everything the writer is trying to convey?
• Which sections of the book do I love the most, and why? Generally, do I like this book? Should I look for more books that are written by the same author?
• If I had a chance to meet this book’s author, what questions would I ask him/her? What would I tell the writer about the book? Is it a great book worth recommending to your friends and family members?
• Who are the main characters of the book? If there is only one main character, what overarching goal does the character accomplish?
• In what ways did the protagonist change from the start of the book to the end? What caused the changes? Was the protagonist reckless in some ways? Which ways?

Critical Thinking Questions to Spot a Scam

Asking questions when you feel that a fraud or a scam is being presented to you is a good way to stretch your critical thinking muscles. Are you being emailed or messaged by a stranger? Or maybe there are other red flags you are unsure about. If so, ask these questions.

• Does it seem to be too good to be true? Is this stranger pushy or trying to lure me into making a poor decision?
• When trying out online dating: Is my new “friend” professing strong feelings towards me although we’ve only interacted for a few hours?
• Why is a stranger calling me to ask about my Social Security Number (SSN), personal contact information, or bank details while claiming they are from the bank or a phone company? 
• When buying products online, why does the seller ask me to pay for goods using an insecure payment option like Bitcoin or money order?
• Does the email I have received have any spelling or grammatical errors? Is the language used overly formal or informal?
• If I do a quick search about the exact words of the email I received, does Google indicate it's a fraud or scam?
• Why should a stranger manipulate me using obvious questions like “Would you want to be rich or poor?” While they already know the answer?
• Is the email asking me to download an attachment? Or click a link to some insecure website? 
• Is the person trying to make me feel selfish or guilty for not sending them money, whether for a donation or buying a product? 
• Is the stranger portraying a sense of urgency and using pressure tactics? Are they telling me that their family member needs urgent medical attention?

Critical Thinking Questions About Your Life

It can also help to ask yourself a few critical thinking questions about your life. This way, you can gather basic information and uncover solutions to problems you might not have otherwise thought of.

• Where do I wish to be in a few years, probably two, three, or five years? What short-term and long-term goals should I set?
• What have I achieved so far from the time I set my previous goals? What should I be grateful for?
• Do I have any values that guide me in life? If so, what are these values? Am I always true to these values?
• Am I always worried about what people around me think? Can I act independently without the need to meet social expectations?
• What should people say about me at my funeral? Would they talk about how good I made them feel or how rich and flashy I was?
• If I wasn't afraid of anyone or anything, what would I have done? What if I didn't have any fear in me?
• If today was my last day, what extraordinary thing would I do? Can I do it right now?
• What should I do with the things that matter the most to me? 
• What things will make the greatest difference in my future life if I take action now?
• How should I react when I feel unwanted by the people I love the most? Should I tell them?

Critical Thinking Questions for a Debate or Discussion

When you are in the middle of a debate or discussion, you need to know that what you are saying is fact, have evidence to support your claim, and position yourself as an expert in what you are saying. Here are some critical thinking questions to ask when you are in a debate or discussion.

• Is there fairness in this discussion? Is the moderator supporting one side? Do they want to make one side look stupid or wrong? 
• What is the aim of this discussion? Is there a major problem that needs to be solved? If so, how can I help solve it?
• Who are the people affected by this discussion? If they were here, what would they say?
• Do my views on this discussion matter? If I raise my point, will I be redundant?
• What am I supposed to learn from this debate, and how can I use what I have learned in my daily life?
• Does the audience seem to be biased towards one side? Are they booing one side? What can I do even if it's our opponents being booed?
• Who are the discussion panel members? What views have they held about this kind of discussion or any other related discussions in the past?
• How can I make my point without being ambiguous? Before I speak, should I take down some notes to avoid any confusion during my speech?
• Am I ready to apologize if I make a mistake during the discussion? If so, what are the limits?
• What information does my team, or I need before this discussion? 

Critical Thinking Questions About Lying

Admitting when you are wrong, choosing not to cheat, and sharing constructive feedback are all ways to show your honesty. Here are some critical thinking skills to ask regarding lying.

• Will the lie hurt those I am telling, or will it help them? What if being honest might cause my friend unnecessary pain?
• Should I be the one telling this person a lie, or I let someone else do it? 
• Will I be the one hurt if I tell this lie? Will my friend feel I am a betrayer? Will it affect our friendship?
• Do they answer my questions in detail, or are they always trying to ignore and dodge the main problem?
• What if I ask these people the same question using different terms and wording? Will they give me the same response?
• Did the tone of my friend suddenly change after I asked him/her this question? Do they sound louder, faster, or slower compared to how they usually speak?
• Does this person have something to gain by lying to me? What is their motive?
• Does this person take a sudden pause or hesitate more than usual when responding to my question?
• When I look at these people's faces, do their facial expressions match what they say?
• Should I believe this person or not? What are my intuitions? Does it look like they are telling the truth?
• Do they blink like other days when I ask them questions? Are they always trying to avoid direct eye contact?
• Why do they seem uncomfortable when it’s just a normal conversation?  

Critical Thinking Questions When Presented With a Claim

Critical thinking is much more than just evaluating whether a claim is true or not. It also means a critical thinker reflects on what follows from true claims.

• What does this claim mean, and what are its implications? What if it's a false claim?
• Which of my morals, values, or beliefs do I have to give up to accept this claim?
• Do professionals in this field agree or disagree with the claim that has been made?
• Do they have evidence to back their claim? Which is the most robust evidence to support the claim?
• What argument can I come up with to refute this claim? Or what is the best view that can support this claim?
• Who is the primary source of the claim being made? Is the basis of the claim reliable?
• Is it a claim, or it's just an opinion?
• Is the claim likely to be 100% false, true, or partially true?
• Am I allowed to refute the claim and table my evidence, or is it one-sided?

Critical Thinking Interview Questions

Critical thinking skills are valuable in any industry or field and for almost all roles. During a job interview, you will be asked questions so the potential employer can assess your skills and see how you use logic. Your critical thinking ability is just one vital part that can play into your professional development.

• Is there a time you had to convince someone to use an alternate approach to solve a problem?
• Have you ever had to make a difficult decision quickly?
• How would you handle a situation where your supervisor handled something wrong or made a mistake?
• What is one of the most difficult decisions you have ever had to make at work?
• How would you solve a disagreement between coworkers when approaching a project?
• Can you describe a time when you anticipated a problem ahead of time and took the appropriate steps to stop the problem from becoming an issue?
• If you discover a cheaper way to do something or a better solution to a problem and try to explain it to your supervisor, but they don’t understand, what do you do?

Critical Thinking Questions for Kids

We can’t leave the kids out either. Critical thinking questions for kids get them thinking and talking. It also allows a parent to get to know their child better.

• How many grains of sand do you think are on the beach?
• What would happen if it stopped raining?
• Do you think there is life on other planets?
• Should children be able to set their own bedtimes?
• How would you describe what a tree looks like without saying green or leaves?
• Can you name five different emotions?
• Can you talk for five minutes without uttering “um?”

What Are the Basic Principles of Critical Thinking?

Your critical thinking skills involve gathering complete information, understanding and defining terms, questioning the methods by which we get facts, questioning the conclusions, and looking for hidden assumptions and biases.

Additionally, we can’t expect to find all of the answers, and we need to take the time to examine the big picture of it all.

Here are the basic principles:

• Disposition: Someone with critical thinking skills is often skeptical, open-minded, and practices fair-mindedness. They can look at different viewpoints and change positions if the evidence and reason lead them to do so.
• Criteria: In order to think critically, one must also apply criteria. Certain conditions must be met before someone believes in something. The information needs to be from credible sources.
• Argument: An argument is simply a statement or proposition that is shown with supporting evidence. When you use your critical thinking skills, you identify, evaluate, and construct your argument.
• Reasoning: With critical thinking comes reasoning. You must examine logical relationships among the statements being made.
• Point of View: Critical thinkers can see things from different perspectives and different points of view.

What Are Good Analysis Questions?

Analysis is a part of critical thinking that allows you to examine something carefully. Someone with analytical skills can examine the information presented, understand what that information means, and then properly explain that information to others. Analysis in critical thinking provides more clarity on the information you process.

When analyzing, you may ask yourself, “how do I know this,” how would I solve this problem,” and “why does it matter?”

Why Is Critical Thinking an Important Skill?

Critical thinking skills allow you to express thoughts, ideas, and beliefs in a better way. It also leads to improved communication while allowing others to understand you better. Critical thinking fosters creativity and encourages out-of-the-box thinking. This is a skill that can be applied to many different areas of your life.

For example, knowing the answers to critical thinking questions for a job interview will better prepare you for the interview. Many employers, during questioning, are likely to ask you critical thinking questions to assess if you have the ability to evaluate information effectively so you can make more informed decisions.

Final Thoughts on Critical Thinking Questions

Although it's common to get torn between making two or more choices, nobody wants to make the wrong decision. The only thing you can do to avoid this is use critical thinking questions to examine your situation. The answers to these questions will help you make informed decisions and help you comprehend crucial matters in your life. 

Want to learn more about critical thinking and decision-making using a real-life example? Here is  how Jeff Bezos uses critical thinking  to make some of the most challenging life decisions.

Finally, if you want to ask better questions, then watch this short, 20-minute course to learn how to have a great conversation with virtually anyone .

• Published on February 10, 2018
• February 10, 2018

How to Solve the Biggest Problems With Critical Thinking Exercises

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Have you ever wanted to evaluate situations like Sherlock Holmes, or present arguments like an undefeated lawyer? Sick of being the confused and out-of-place individual in any intellectual scrum?

Critical thinking is the art, skill, and practice of getting to the crux of any subject. It allows you to see the big picture and challenge what comes between you and the truth.

This doesn’t come easy; it requires a certain amount of practice before you can become the master of all that matters . It will require the use of critical thinking exercises and practice thereof.

Critical Thinking Exercise Types

Critical thinking starts with the three powerful skills of linking ideas, structuring arguments, and recognizing incongruences. Each area needs to be practiced and applied in order for you to become the best critical thinker you can be.

Below are the three major skills of critical thinking:

• Linking ideas
• Structuring argument s
• Recognizing incongruences

1. Linking ideas

This has to do with finding connections between the seemly unrelatable or irrelevant.

Exercise: Newspaper link up

Take today’s newspaper. Brush through all articles in each section (news, sports, business, etc.). Make a list of the articles as a basic concept.

Now find ways in which each article is linked to each other, in each section of the newspaper. Find the overall theme of each section and if you can, try to link the sections of the newspaper to each other.

Once you have done all of this, try to surmise the agenda or aim of this publication.

2. Structuring arguments

Structuring arguments are elements that are involved in creating a practical, relevant, and sound argument. Before doing this exercise you will have to know what a premise and conclusion of an argument are:

Premise:  A previous statement or proposition from which another is inferred or follows as a conclusion. It is the base of an argument, theory, or undertaking.

Conclusion: The end of an argument, theory, or undertaking. A judgment or decision is reached by reasoning.

Exercise: Recognising the premise and conclusion

Look on YouTube or just on Google for some of the best theories, arguments, or speeches ever given or done.  Take the piece that you have chosen and determine what the premise of the topic is, and what the conclusion is. There can be several premises but they have to support the conclusion.

3. Recognizing incongruences

Recognizing incongruences is the ability to find holes in a theory or argument in order to find the real truth.

Exercise: Challenging the premise

Take the same information from the Recognising premise and conclusion exercise you have done above, and see if you can figure out if any of the premises do not support or link to the conclusion.

If all premises link with the conclusions, then look into the premises themselves. See if there are any false assumptions ( or fallacies ) in the premises and research their validity.

Analyze the premises to see that there has not been a statement that is assumed true but is actually false.

Critical Thinking Exercises for Adults

Too often as adults, we are steadfast and strong in our already formed, accepted, and practiced beliefs.

We often do not challenge what is just accepted as truth or “the way it is.” We could learn a thing or two from the younger side of humanity, especially the way that they question everything, even that which is considered logical.

Exercise: Tell a space alien

You can apply this to any information or theory, but in the interest of practice, you can look for the 10 most interesting theories on the internet.

You will play both the inquisitive space alien and yourself trying to answer and explain the topic.

Start by explaining the topic as if it were to a space alien who has no prior knowledge of Earth and it’s ways, but somehow the alien can speak English. Then become the alien (dress up if you wish) and ask questions about the topic from a completely uninformed perspective.

For example, you would explain a game of tennis, as two people who use a tool called a racquet to hit a ball over a net and into a certain square. The one who does not return the ball loses that round and the other gets a point, until the one has enough points to win.

You as the alien when then ask things such as: Why are there only two people playing? Why does the crowd get so excited? Why does the crowd not jump on the court and get involved? Why do they use racquets and not something else? Etcetera…

Critical Thinking Exercises for College Students

Due to the amount of information absorbed in a term or semester of college, college students don’t get much of a chance to look back on what they have learned. The river of information keeps flowing and the students keep swimming on.

It often happens that a year or two down the line, you will be looking up something that you did in the first year of college. It is thus very important to take at least one day once you are done with the term, to revise and clarify what you have achieved? What could you have done better? And how you could improve on the strategies you applied?

Exercise: Revising the term or semester

At the end of a term or semester of college, take each area of knowledge you have gone through in that time. You can divide this by subject, yet if you feel that certain subjects can be merged into one area of knowledge then do so.

Answer these questions about the college term and the knowledge you gain in that time:

• In your own perception (not the reports’) what was your performance like this term?
• How effective were your strategies in getting through the work? (Time management, studying strategies etc.)
• What would you like to get out of the next term that you didn’t get in this term?
• How could you improve on these strategies?
• What are the major practical skills you acquired from this term and how could they be put to use in future?

Don’t limit the answers to the study work only, but expand into what you learned from the environment or something you inadvertently learned.

For example you learned, useful social and networking skills by being a part of many events and social groups, or you learned how to respond to people of authority effectively when dealing with a difficult lecturer.

Critical Thinking Exercises for Children

Critical thinking Exercises work well for kids as they develop the application of critical thinking. Children are mostly really good at critical thinking questioning; asking why? Why? Why….

Where children usually fall short is self-evaluation and seeing other perspectives.

It is also important to note that there will be different exercises for different age groups. Smaller children do not have the capacity to think in a certain way, just by the way the human brain naturally develops.

Exercise for younger children: Interactive questioning

When children are very young, they won’t have the patience or concentration to stay engaged in a certain activity for too long. The best thing to do for these children is actively use critical thinking exercises in their daily lives.

Ask questions that will actively engage the children in critical thinking such as:

• Open-ended questions – Instead of the regular yes and no answers, inspire your children to elaborate on their answers to create understanding and validation to what they say.
• Encourage Explanations – Ask your child to explain a topic or something they saw with a bit more detail than they would usually give. Make sure they feel as if the question does not have a right or wrong answer, so they have the freedom to express themselves.
• Multiple Answers – This works especially well in situations that are challenging to them. Ask your child what they should do in a certain situation and ask them to come up with at least three different answers or responses.
• Evaluate Decisions – Once something has happened to the child, ask the child what they thought about the situation and how they would handle it differently.

On top of all of this, inspire your kids to question everything. It is absolutely crucial. Here is an inspiring video to help you with this action:

Exercise for older children: Image description Exercises

Older children are a little less inquisitive than the younger children and often get caught up on the right or wrong answer. This makes them less inclined to come up with multiple solutions and usually only give one answer at a time until they get validation that they are correct.

With the image description exercise you take any image (make sure it’s age appropriate) and make them describe what they see and elaborate about the subjects in the picture and the situation of the picture. Push them to give multiple answers and scenarios.

Exercise Your Critical Thought

Critical thinking is an art and a skill and can thus be honed and improved by constant practice and application. The best way to do this is through critical thinking exercises .

Take ten to twenty minutes a day to sharpen your critical thinking and you will soon notice that the rest of your life will be full of inspiration and better understanding.

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Defining Critical Thinking

• Grades 6-12
• School Leaders

NEW: Classroom Clean-Up/Set-Up Email Course! 🧽

100+ Critical Thinking Questions for Students To Ask About Anything

Critical thinkers question everything.

In an age of “fake news” claims and constant argument about pretty much any issue, critical thinking skills are key. Teach your students that it’s vital to ask questions about everything, but that it’s also important to ask the right sorts of questions. Students can use these critical thinking questions with fiction or nonfiction texts. They’re also useful when discussing important issues or trying to understand others’ motivations in general.

“Who” Critical Thinking Questions

Questions like these help students ponder who’s involved in a story and how the actions affect them. They’ll also consider who’s telling the tale and how reliable that narrator might be.

• Is the protagonist?
• Is the antagonist?
• Caused harm?
• Is harmed as a result?
• Was the most important character?

• Is responsible?
• Is most directly affected?
• Should have won?
• Will benefit?
• Would be affected by this?

• Makes the decisions?

“What” Critical Thinking Questions

Ask questions that explore issues more deeply, including those that might not be directly answered in the text.

• Background information do I know or need to know?
• Is the main message?
• Are the defining characteristics?

• Questions or concerns do I have?
• Don’t I understand?
• Evidence supports the author’s conclusion?
• Would it be like if … ?
• Could happen if … ?
• Other outcomes might have happened?
• Questions would you have asked?
• Would you ask the author about … ?
• Was the point of … ?
• Should have happened instead?
• Is that character’s motive?
• Else could have changed the whole story?

• Can you conclude?
• Would your position have been in that situation?
• Would happen if … ?
• Makes your position stronger?
• Was the turning point?
• Is the point of the question?
• Did it mean when … ?
• Is the other side of this argument?
• Was the purpose of … ?
• Does ______ mean?
• Is the problem you are trying to solve?
• Does the evidence say?
• Assumptions are you making?
• Is a better alternative?
• Are the strengths of the argument?

• Are the weaknesses of the argument?
• Is the difference between _______ and _______?

“Where” Critical Thinking Questions

Think about where the story is set and how it affects the actions. Plus, consider where and how you can learn more.

• Would this issue be a major problem?
• Are areas for improvement?
• Did the story change?
• Would you most often find this problem?

• Are there similar situations?
• Would you go to get answers to this problem?
• Can this be improved?
• Can you get more information?
• Will this idea take us?

“When” Critical Thinking Questions

Think about timing and the effect it has on the characters or people involved.

• Is this acceptable?
• Is this unacceptable?

• Does this become a problem?
• Is the best time to take action?
• Will we be able to tell if it worked?
• Is it time to reassess?
• Should we ask for help?
• Is the best time to start?
• Is it time to stop?
• Would this benefit society?

• Has this happened before?

“Why” Critical Thinking Questions

Asking “why” might be one of the most important parts of critical thinking. Exploring and understanding motivation helps develop empathy and make sense of difficult situations.

• Is _________ happening?
• Have we allowed this to happen?
• Should people care about this issue?

• Is this a problem?
• Did the character say … ?
• Did the character do … ?
• Is this relevant?
• Did the author write this?
• Did the author decide to … ?
• Is this important?

• Did that happen?
• Is it necessary?
• Do you think I (he, she, they) asked that question?
• Is that answer the best one?
• Do we need this today?

“How” Critical Thinking Questions

Use these questions to consider how things happen and whether change is possible.

• Do we know this is true?
• Does the language used affect the story?
• Would you solve … ?
• Is this different from other situations?

• Is this similar to … ?
• Would you use … ?
• Does the location affect the story?
• Could the story have ended differently?
• Does this work?
• Could this be harmful?
• Does this connect with what I already know?
• Else could this have been handled?
• Should they have responded?

• Would you feel about … ?
• Does this change the outcome?
• Did you make that decision?
• Does this benefit you/others?
• Does this hurt you/others?
• Could this problem be avoided?

More Critical Thinking Questions

Here are more questions to help probe further and deepen understanding.

• Can you give me an example?

• Do you agree with … ?
• Can you compare this with … ?
• Can you defend the actions of … ?
• Could this be interpreted differently?
• Is the narrator reliable?
• Does it seem too good to be true?

• Is ______ a fact or an opinion?

What are your favorite critical thinking questions? Come exchange ideas on the WeAreTeachers HELPLINE group on Facebook .

Plus, check out 10 tips for teaching kids to be awesome critical thinkers ., you might also like.

10 Tips for Teaching Kids To Be Awesome Critical Thinkers

Help students dig deeper! Continue Reading

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The Most Important Logical Thinking Skills (With Examples)

• Logical Skills
• Promotional Skills
• Bookkeeping Skills
• Typing Skills
• Sales Skills
• Science And Math Skills
• Physical Strength And Dexterity Skills
• Customer Service Skills
• Instructional Skills
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Find a Job You Really Want In

Logical thinking skills like critical-thinking, research, and creative thinking are valuable assets in the workplace. These skills are sought after by many employers, who want employees that take into account facts and data before deciding on an important course of action. This is because such solutions will ensure the organization’s processes can continue to operate efficiently.

So, if you’re a job seeker or employee looking to explore and brush up on your logical thinking skills, you’re in luck. This article will cover examples of logical thinking skills in the workplace, as well as what you can do to showcase those skills on your resume and in interviews.

Key Takeaways:

Logical thinking is problem solving based on reasoning that follows a strictly structured progression of analysis.

Critical thinking, research, creativity, mathematics, reading, active listening, and organization are all important logical thinking skills in the workplace.

Logical thinking provides objectivity for decision making that multiple people can accept.

Deduction follows valid premises to reach a logical conclusion.

It can be very helpful to demonstrate logical thinking skills at a job interview.

What is logical thinking?

10 examples of logical thinking skills, examples of logical thinking in the workplace, what is deductive reasoning, logical thinking in a job interview, logical thinking skills faq, final thoughts.

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Logical thinking is the ability to reason out an issue after observing and analyzing it from all angles . You can then form a conclusion that makes the most sense. It also includes the ability to take note of reactions and feedback to aid in the formation of the conclusion.

Logical thinking skills enable you to present your justification for the actions you take, the strategies you use, and the decisions you make. You can easily stand in front of your clients, peers, and supervisors and defend your product, service, and course of action if the necessity arises.

Logical thinking is an excellent way of solving complex problems. You can break the problem into smaller parts; solve them individually in a sequence, then present the complete solution. However, it is not infallible.

So, when a problem in the workplace feels overwhelming, you may want to think about it logically first.

Logical thinking skills are a skill set that enables you to reason logically when solving problems. They enable you to provide well-reasoned answers to any issues that arise. They also empower you to make decisions that most people will consider rational.

Critical-thinking skills. If you are a critical thinker, then you can analyze and evaluate a problem before making judgments. You need to improve your critical thinking process to become a logical thinker.

Your critical thinking skills will improve your ability to solve problems. You will be the go-to employee concerning crises. People can rely on you to be reasonable whenever an issue arises instead of letting biases rule you.

Research skills. If you are a good researcher , then you can search and locate data that can be useful when presenting information on your preferred subject.

The more relevant information you have about a particular subject, the more accurate your conclusions are likely to be. The sources you use must be reputable and relevant.

For this reason, your ability to ferret out information will affect how well you can reason logically.

Creative thinking skills. If you are a creative thinker , then you can find innovative solutions to problems.

You are the kind of person that can think outside the box when brainstorming ideas and potential solutions. Your thinking is not rigid. Instead, you tend to look at issues in ways other people have not thought of before.

While logical thinking is based on data and facts, that doesn’t mean it is rigid. You can creatively find ways of sourcing that data or experimenting so that you can form logical conclusions. Your strategic thinking skills will also help enable you to analyze reactions or collect feedback .

Mathematical skills. If you are skilled in mathematics , then you can work well with numbers and represent mathematical ideas using visual symbols. Your brain must be able to compute information.

Business is a numbers game. That means you must have some knowledge of mathematics. You must be able to perform basic mathematical tasks involving addition, subtractions, divisions, multiplications, etc.

So, to become a logical thinker, you must be comfortable working with numbers. You will encounter them in many business-related complex problems. And your ability to understand them will determine whether you can reach an accurate logical conclusion that helps your organization.

Reading skills. If you are a good reader , then you can make sense of the letters and symbols that you see. Your ability to read will determine your competency concerning your logical thinking and reasoning skills.

And that skill set will come in handy when you are presented with different sets of work-related statements from which you are meant to conclude. Such statements may be part of your company policy, technical manual, etc.

Active listening skills. Active listening is an important communication skill to have. If you are an active listener, then you can hear, understand what is being said, remember it, and respond to it if necessary.

Not all instructions are written. You may need to listen to someone to get the information you need to solve problems before you write it down. In that case, your active listening skills will determine how well you can remember the information so that you can use it to reason things out logically.

Information ordering skills. If you have information ordering skills, then you can arrange things based on a specified order following the set rules or conditions. These things may include mathematical operations, words, pictures, etc.

Different organizations have different business processes. The workflow in one organization will be not similar to that of another organization even if both belong to the same industry.

Your ability to order information will depend on an organization’s culture . And it will have a major impact on how you can think and reason concerning solutions to your company problems.

If you follow the wrong order, then no matter how good your problem-solving techniques are your conclusions may be wrong for your organization.

Persuasion skills. Logical thinking can be useful when persuading others, especially in the workplace.

For example, lets say one of your co-workers wants to take a project in an impulsive direction, which will increase the budget. However, after you do your research, you realize a budget increase would be impossible.

You can then use your logical thinking skills to explain the situation to your co-worker , including details facts and numbers, which will help dissuade them from making an uninformed decision.

Decision making skills. Decision making skills go hand and hand with logical thinking, as being able to think logically about solutions and research topics will make it far easier to make informed decisions.

After all, no one likes making a decision that feels like a shot in the dark, so knowing crucial information about the options aviable to you, and thinking about them logically, can improve your confidence around decision making.

Confidence skills. Confidence that stems from an emotional and irrational place will always be fragile, but when you have more knowledge available to you through logical thinking, you can be more confident in your confidence skills.

For instance, if an employee asked you to answer an important question, you will have a lot more confidence in your answer if you can think logically about it, as opposed to having an air of uncertainty.

To improve your logic skills, it would be wise to practice how to solve problems based on facts and data. Below are examples of logical thinking in the workplace that will help you understand this kind of reasoning so that you can improve your thinking:

The human resource department in your organization has determined that leadership skills are important for anyone looking to go into a senior management position. So, it decides that it needs proof of leadership before hiring anyone internally. To find the right person for the senior management position , every candidate must undertake a project that involves a team of five. Whoever leads the winning team will get the senior managerial position.

This example shows a logical conclusion that is reached by your organization’s human resource department. In this case, your HR department has utilized logical thinking to determine the best internal candidate for the senior manager position.

It could be summarized as follows:

Statement 1: People with excellent leadership skills that produce winning teams make great senior managers. Statement 2: Candidate A is an excellent leader that has produced a winning team. Conclusion: Candidate A will make an excellent senior manager .

A marketing company researches working women on behalf of one of their clients – a robotics company. They find out that these women feel overwhelmed with responsibilities at home and in the workplace. As a result, they do not have enough time to clean, take care of their children, and stay productive in the workplace. A robotics company uses this research to create a robot cleaner that can be operated remotely . Then they advertise this cleaner specifically to working women with the tag line, “Working women can do it all with a little bit of help.” As a result of this marketing campaign, their revenues double within a year.

This example shows a logical conclusion reached by a robotics company after receiving the results of marketing research on working women. In this case, logical thinking has enabled the company to come up with a new marketing strategy for their cleaning product.

Statement 1: Working women struggle to keep their homes clean. Statement 2: Robot cleaners can take over cleaning duties for women who struggle to keep their homes clean. Conclusion: Robot cleaner can help working women keep their homes clean.

CalcX. Inc. has created a customer survey concerning its new finance software. The goal of the survey is to determine what customers like best about the software. After reading through over 100 customer reviews and ratings, it emerges that 60% of customers love the new user interface because it’s easy to navigate. CalcX. Inc. then decides to improve its marketing strategy. It decides to train every salesperson to talk about the easy navigation feature and how superior it is to the competition. So, every time a client objects to the price, the sales rep could admit that it is expensive, but the excellent user interface makes up for the price. At the end of the year, it emerges that this strategy has improved sales revenues by 10%.

The above example shows how logical thinking has helped CalcX. Sell more software and improve its bottom line.

Statement 1: If the majority of customers like a particular software feature, then sales reps should use it to overcome objections and increase revenues. Statement 2: 60% of the surveyed customers like the user interface of the new software, and; they think it makes navigation easier. Conclusion: The sales reps should market the new software’s user interface and the fact that it is easy to navigate to improve the company’s bottom line.

A political candidate hires a focus group to discuss hot-button issues they feel strongly about. It emerges that the group is torn on sexual reproductive health issues, but most support the issue of internal security . However, nearly everyone is opposed to the lower wages being paid due to the current economic crisis. Based on the results of this research, the candidate decides to focus on improving the economy and security mechanisms in the country. He also decides to let go of the sexual productive health issues because it would potentially cause him to lose some support.

In this case, the political candidate has made logical conclusions on what topics he should use to campaign for his seat with minimal controversies so that he doesn’t lose many votes.

This situation could be summarized as follows:

Statement 1: Most people find sexual reproductive health issues controversial and cannot agree. Statement 2: Most people feel that the internal security of the country is in jeopardy and something should be done about it. Statement 3: Most people want higher wages and an improved economy. Statement 4: Political candidates who want to win must avoid controversy and speak up on things that matter to people. Conclusion: To win, political candidates must focus on higher wages, an improved economy, and the internal security of the country while avoiding sexual reproductive health matters.

Deductive reasoning is an aspect of logical reasoning. It is a top-down reasoning approach that enables you to form a specific logical conclusion based on generalities. Therefore, you can use one or more statements, usually referred to as premises, to conclude something.

For example:

Statement 1: All mothers are women Statement 2: Daisy is a mother. Conclusion: Daisy is a woman.

Based on the above examples, all mothers are classified as women, and since Daisy is a mother, then it’s logical to deduce that she is a woman too.

It’s worth noting though, that deductive reasoning does not always produce an accurate conclusion based on reality.

Statement 1: All caregivers in this room are nurses. Statement 2: This dog, Tom, is a caregiver . Conclusion: This dog, Tom, is a nurse .

From the above example, we have deduced that Tom, the dog, is a nurse simply because the first statement stated that all caregivers are nurses. And yet, in reality, we know that dogs cannot be nurses. They do not have the mental capacity to become engaged in the profession.

For this reason, you must bear in mind that an argument can be validly based on the conditions but it can also be unsound if some statements are based on a fallacy.

Since logical thinking is so important in the workplace, most job interviewers will want to see you demonstrate this skill at the job interview. It is very important to keep in mind your logical thinking skills when you talk about yourself at the interview.

There are many ways in which an interviewer may ask you to demonstrate your logical thinking skills. For example:

You may have to solve an example problem. If the interviewer provides you a problem similar to one you might find at your job, make sure to critically analyze the problem to deduce a solution.

You may be asked about a previous problem or conflict you had to solve. This classic question provides you the opportunity to show your skills in action, so make sure to highlight the objectivity and logic of your problem solving.

Show your logic when talking about yourself. When given the opportunity to talk about yourself, highlight how logic comes into play in your decision making. This could be in how you picked the job position, why you choose your career or education, or what it is about yourself that makes you a great candidate.

Why is it important to think logically?

It’s important to think logically because it allows you to analyze a situation and come up with a logical solution. It allows for you to reason through the important decisions and solve problems with a better understanding of what needs to be done. This is necessary for developing a strong career.

Why is logic important?

Logic is important because it helps develop critical thinking skills. Critical thinking skills are important because they help you analyze and evaluate a problem before you make a decision. It also helps you improve your problem-solving skills to allow you to make better decisions.

How do you improve your logical thinking skills?

When improving your logical thinking skills make sure you spend time on a creative hobby and practice questioning. Creative hobbies can help reduce stress levels, and lower stress leads to having an easier time focusing on tasks and making logical thinking. Creative hobbies can include things like drawing, painting, and writing.

Another way to improve your logical thinking is to start asking questions about things. Asking questions allows for you to discover new things and learn about new topics you may not have thought about before.

What are logical thinking skills you need to succeed at work?

There are many logical thinking skills you need to succeed in the workplace. Our top four picks include:

Observation

Active Listening

Problem-solving

Logical thinking skills are valuable skills to have. You need to develop them so that you can become an asset to any organization that hires you. Be sure to include them in your resume and cover letter .

And if you make it to the interview, also ensure that you highlight these skills. You can do all this by highlighting the career accomplishments that required you to use logical thinking in the workplace.

It’s Your Yale – Consider Critical Thinking Skills to Articulate Your Work Quality

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Roger Raber has been a content writer at Zippia for over a year and has authored several hundred articles. Having retired after 28 years of teaching writing and research at both the high school and college levels, Roger enjoys providing career details that help inform people who are curious about a new job or career. Roger holds a BA in English from Cleveland State University and a MA from Marygrove college.

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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Critical thinking test: Pre-employment skills assessment for hiring the best candidates

Summary of the critical thinking test.

This online critical thinking screening test evaluates candidates’ skills in critical thinking through inductive and deductive reasoning problems. This pre-employment skills test will help you identify candidates who can evaluate information and make sound judgments using analytical skills.

Covered skills

Analyzing syllogisms

Making inferences

Recognizing assumptions

Weighing arguments

Use the Critical thinking test to hire

Any role that involves a high degree of critical and independent thinking to solve complex problems, such as analysts, executive positions, legal roles, computer and data scientists, among others.

About the Critical thinking test

Effective critical thinking requires the ability to actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to make a judgment or formulate an innovative solution. Employees with strong critical thinking skills can solve issues skillfully and independently and devise new approaches to complex problems using analytical skills.

This Critical Thinking test evaluates candidates’ abilities to solve syllogisms through deductive reasoning, to interpret sequences and arrangements and draw sound conclusions, to assess cause and effect relationships, and to recognize assumptions. The test presents candidates with single or multiple statements and asks them to analyze the information and use logic to identify the right answer.

If you are looking for candidates who think independently, solve complex problems, and generate innovative solutions, this is the right test. This is a great test to include to check candidates' overall analytical skills.

The test is made by a subject-matter expert

Testgorilla assessment team.

TestGorilla's Assessment Team is responsible for the delivery of leading edge, science-based measurement, assessment content, insights and innovation. The team is comprised of organizational psychologists, data scientists, psychometricians, academics, researchers, writers, and editors. Collectively, the Assessment Team boasts more than 15 advanced degrees, more than 100 scientific publications and presentations, and almost 100 years of assessment and talent acquisition industry experience.

Crafted with expert knowledge

TestGorilla’s tests are created by subject matter experts. We assess potential subject-matter experts based on their knowledge, ability, and reputation. Before being published, each test is peer-reviewed by another expert, then calibrated using hundreds of test takers with relevant experience in the subject.

Our feedback mechanisms and unique algorithms allow our subject-matter experts to constantly improve their tests.

What our customers are saying

TestGorilla helps me to assess engineers rapidly. Creating assessments for different positions is easy due to pre-existing templates. You can create an assessment in less than 2 minutes. The interface is intuitive and it’s easy to visualize results per assessment.

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Any tool can have functions—bells and whistles. Not every tool comes armed with staff passionate about making the user experience positive.

The TestGorilla team only offers useful insights to user challenges, they engage in conversation.

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I hope that TestGorilla realizes the value proposition in their work is not only the platform but the type of support that’s provided.

For a bit of context—I am a diversity recruiter trying to create a platform that removes bias from the hiring process and encourages the discovery of new and unseen talent.

Chief Talent Connector, small business (50 or fewer FTE)

Use TestGorilla to hire the best faster, easier and bias-free

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Learn how each candidate performs on the job using our library of 400+ scientifically validated tests.

Test candidates for job-specific skills like coding or digital marketing, as well as general skills like critical thinking. Our unique personality and culture tests allow you to get to know your applicants as real people – not just pieces of paper.

Give all applicants an equal, unbiased opportunity to showcase their skills with our data-driven and performance-based ranking system.

With TestGorilla, you’ll get the best talent from all walks of life, allowing for a stronger, more diverse workplace.

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Add your company logo, color theme, and more to leave a lasting impression that candidates will appreciate.

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Easily switch from a comprehensive overview to a detailed analysis of your candidates. Then, go beyond the data by watching personalized candidate videos.

View a sample report

The Critical thinking test will be included in a PDF report along with the other tests from your assessment. You can easily download and share this report with colleagues and candidates.

Why a Critical thinking test is important

A critical-thinking test evaluates applicants’ skills through two forms of reasoning: deductive and inductive. This test will help you find the candidates who make great decisions based on analytical thinking from the information they have at their disposal.

And that’s what critical thinking is: Taking in limited information, analyzing it, figuring out the best possible course, and then taking action. Candidates with these skills will carefully look at the pros and cons, advantages and disadvantages, strengths and weaknesses, and then make a decision with all the data and information in mind.

In a business setting, this can be the difference between one employee who is on their way to a promotion and another who can’t seem to close a sale.

And critical thinking has many applications in the business environment.

Critical thinking in the workplace

There are many ways in which an employee can use critical thinking in the workplace. Here are some situations where a candidate with great critical-thinking skills could make a difference.

• Sales . People with great critical-thinking skills can really amplify their sales results. When talking with potential clients, they can use their critical-thinking skills to handle any objections that the prospect might have and influence them to make a buying decision.

•  Marketing . Candidates with critical-thinking skills would use them to create marketing campaigns that send a message in a creative way, staying within their budget but reaching a wider audience because of the way the message is conveyed. And on top of that, candidates with great critical-thinking skills will take input from their team members to get more information before making a decision.

• Product development . Critical-thinking skills are essential in the product development team because the employees who work here have to figure out how to create new features and benefits for a product so that it appeals to their customers.

•  HR . When conducting a performance review or an exit interview, a person with critical-thinking skills will handle both instances better than someone without. When doing a performance review, they will ask probing questions to figure out why the team member didn’t hit their goals – or even better, they will work out why the employee achieved their targets with ease. In an exit interview, they will know how to ask the right questions of the individual leaving the organization to get the most important information.

Critical-thinking competencies for candidates

A candidate with critical-thinking skills will have a number of competencies:

• Observation skills : Candidates with critical-thinking skills will be observant. They will always try to get information. Sometimes, they will have people tell them the information, but they will also observe their environment and the people around them.

•  Analysis : When they observe their environment and the people in it, they are able to analyze the data and the situation at hand. They can use analysis in a new situation that requires fast thinking, but they can also slow down and analyze situations by asking questions and carrying out research. They know the importance of data so they try to analyze it as thoroughly as possible with the time they have at their disposal.

• Decide : After observing and analyzing the data, it’s time to make a decision. This decision will always be based on partial data, but the candidate will be sure to analyze every piece of information they have so that the decision is based on the data.

• Communication : A great critical thinker also knows the importance of communicating their decisions to those around them. Critical thinking produces decisions and people with this skill know that they need to explain their position to others.

• Problem-solving : Problem-solving is all about execution. After the candidate has observed, analyzed, decided, and communicated their decision, it’s time to implement the solution. Even though the decision won’t always produce the desired results, it will be the right decision if the candidate took into account all the information they had before making it.

What happens when a candidate doesn’t have critical-thinking skills

Critical-thinking skills require candidates to slow down, take a breath, and analyze a situation to come up with the best possible solution to it.

A candidate with fewer critical-thinking skills will jump to a conclusion without taking into consideration the data or information at hand. This can create quite a lot of turmoil in the workplace. Not only that, but this kind of behavior can create a lot of problems when dealing with customers and clients.

For example, if a client doesn’t answer their emails for a couple of days because they are in the middle of negotiations, a candidate with no critical-thinking skills might rush to send an email to the customer demanding an answer. This could create a bad experience for the potential client, resulting in the breakdown of negotiations.

On the other hand, a candidate with critical-thinking skills will slow down and wait for a little while because there could be a number of reasons why somebody has not responded to their email for a couple of days.

How the critical-thinking test can help recruiters hire

The critical-thinking test can help recruiters hire people who have this skill. Including it in an assessment provides bias-free, objective, numerical results that can be used to identify the top candidates for your hiring manager to interview.

With a pre-employment test, you can prevent the bias that creeps in during the CV screening process. Not only that but giving your candidates a critical-thinking test is simple and fast: whether your hiring manager has 50 or 300 applicants, they can send the test to all of them with a single click.

Critical-thinking skills are essential for any business environment. To properly evaluate them, you should give your candidates a critical-thinking test. TestGorilla’s science-backed critical-thinking test enables you to rank your applicants according to who performs best, based on fair, objective, bias-free results. So be sure to use a pre-employment critical-thinking test to assess the critical skills of all your candidates at the start of your hiring process.

An assessment is the total package of tests and custom questions that you put together to evaluate your candidates. Each individual test within an assessment is designed to test something specific, such as a job skill or language. An assessment can consist of up to 5 tests and 20 custom questions. You can have candidates respond to your custom questions in several ways, such as with a personalized video.

Yes! Custom questions are great for testing candidates in your own unique way. We support the following question types: video, multiple-choice, coding, file upload, and essay. Besides adding your own custom questions, you can also create your own tests.

A video question is a specific type of custom question you can add to your assessment. Video questions let you create a question and have your candidates use their webcam to record a video response. This is an excellent way to see how a candidate would conduct themselves in a live interview, and is especially useful for sales and hospitality roles. Some good examples of things to ask for video questions would be "Why do you want to work for our company?" or "Try to sell me an item you have on your desk right now."

Besides video questions, you can also add the following types of custom questions: multiple-choice, coding, file upload, and essay. Multiple-choice lets your candidates choose from a list of answers that you provide, coding lets you create a coding problem for them to solve, file upload allows your candidates to upload a file that you request (such as a resume or portfolio), and essay allows an open-ended text response to your question. You can learn more about different custom question types here .

Yes! You can add your own logo and company color theme to your assessments. This is a great way to leave a positive and lasting brand impression on your candidates.

Our team is always here to help. After you sign up, we’ll reach out to guide you through the first steps of setting up your TestGorilla account. If you have any further questions, you can contact our support team via email, chat or call. We also offer detailed guides in our extensive help center .

It depends! We offer five free tests, or unlimited access to our library of 400+ tests with the price based on your company size. Find more information on our pricing plans here , or speak to one of our sales team for your personalized demo and learn how we can help you revolutionize hiring today.

Yes. You can add up to five tests to each assessment.

We recommend using our assessment software as a pre-screening tool at the beginning of your recruitment process. You can add a link to the assessment in your job post or directly invite candidates by email.

TestGorilla replaces traditional resume screening with a much more reliable and efficient process, designed to find the most skilled candidates earlier and faster.

We offer the following cognitive ability tests : Numerical Reasoning, Problem Solving, Attention to Detail, Reading Comprehension, and Critical Thinking.

Our cognitive ability tests allow you to test for skills that are difficult to evaluate in an interview. Check out our blog on why these tests are so useful and how to choose the best one for your assessment.

Related tests

Computational thinking, basic math calculations, mechanical reasoning, understanding instructions, attention to detail (visual), intermediate math, basic triple-digit math, basic double-digit math, attention to detail (textual), problem solving.