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Case Study Questions Class 10 Social Science Economics Chapter 5 Consumer Rights

CBSE Class 10 Case Study Questions Social Science Economics Consumer Rights. Important Case Study Questions for Class 10 Board Exam Students. Here we have arranged some Important Case Base Questions for students who are searching for Paragraph Based Questions Consumer Rights.

At Case Study Questions there will given a Paragraph. In where some Important Questions will made on that respective Case Based Study. There will various types of marks will given 1 marks, 2 marks, 3 marks, 4 marks.

Case Study 1:

CBSE Class 10 Case Study Questions Class 10 Social Science Economics Chapter 5 Consumer Rights. Consumer Rights Case Study Questions with Solution.

The consumer is the focal point of all business activities. In contemporary times, it is widely acknowledged that the consumer is the sovereign of the market. The primary objective of business activities is to cater to the needs and desires of consumers. A commercial entity is entirely reliant on its customers not only for its survival but also for its expansion. Currently, the customer is accorded utmost importance, and every effort is made to satisfy their requirements. However, in reality, the position of the consumer is different. They are akin to slaves who are exploited by well-organized and well-informed sellers through exorbitant pricing, provision of substandard goods, supply of adulterated products, short weight, misleading advertising, and so on. Customers remain unorganized and are unaware of their fundamental rights, such as the right to safety, the right to choose, the right to be heard, and so forth. The term “Consumerism” refers to the user or customer, and “ism” denotes a movement. Therefore, the consumer movement is commonly referred to as “Consumerism.” It is a collective and organized movement of consumers. The primary objective of this movement is to educate and unite consumers and to fight for the protection of their rights.

Q1) What could have been the steps taken by consumer groups? Mark 2

Answer Consumer groups can take several steps to protect consumers, including advocating for stronger consumer rights and protection laws, raising awareness about product safety, promoting ethical business practices, and engaging in campaigns against unfair pricing and fraudulent advertising. They may also provide information and support to affected consumers.

Q2) There may be rules and regulations but they are often not followed. Why? 2

Answer Rules and regulations may not always be followed due to weak enforcement, corruption, lack of awareness, or inadequate penalties. Some businesses prioritize short-term gains over compliance, while consumers may not always be vigilant. Addressing these issues requires effective enforcement, public awareness campaigns, and stronger incentives for compliance to ensure regulations are upheld.

Case Study 2:

The Right to Safety encompasses the entitlement to be safeguarded against the promotion and sale of goods and services that pose a threat to life and property. It is imperative that the goods and services purchased not only meet immediate needs but also fulfill long-term interests.

Prior to making a purchase, consumers should insist on the quality of the products and the assurance of their reliability. It is advisable to opt for products that bear quality marks such as ISI, AGMARK, and others.

The Right to be Informed entails the right to receive comprehensive information regarding the quality, quantity, potency, purity, standard, and price of goods. This is crucial in order to protect consumers from unfair trade practices.

Consumers should demand complete information about a product or service before making a decision. This will enable them to make wise and responsible choices and avoid falling victim to high-pressure sales tactics.

The Right to Choose guarantees access to a diverse range of goods and services at competitive prices whenever possible. In cases where monopolies exist, it ensures that consumers receive satisfactory quality and service at a fair price. Additionally, this right encompasses access to basic goods and services. It is important to note that an unrestricted right of choice for the minority can result in the majority being denied their fair share.

Q1) What do you understand by mrp in packed food items? Mark 1

Answer MRP, or Maximum Retail Price, is the highest price at which a packed food item can be legally sold to consumers, inclusive of all taxes and charges.

Q2) What do you understand by Right to informed in consumer protection act? 1

Answer The Right to be Informed entails the right to receive comprehensive information regarding the quality, quantity, potency, purity, standard, and price of goods. This is crucial in order to protect consumers from unfair trade practices.

Q3) what do you understand by ISI and AGMARK? Mark 2

Answer ISI (Indian Standards Institute) is a mark that certifies product quality and safety in India. AGMARK is a certification for agricultural products, indicating their conformity to specified standards.

Case Study 3:

The Indian legislature enacted the Consumer Protection Act, 2019 to address issues related to the violation of consumer rights, unfair trade practices, misleading advertisements, and other circumstances that may be detrimental to consumer rights. The Parliament’s intention behind enacting the Act was to include provisions for e-consumers, as the buying and selling of goods and services online has significantly increased in recent years due to technological advancements.

The Act aims to provide enhanced protection of consumer rights and interests by establishing Consumer Protection Councils to resolve disputes and provide adequate compensation to consumers whose rights have been infringed. It also promotes the speedy and effective resolution of consumer complaints through alternative dispute resolution mechanisms. Additionally, the Act emphasizes the importance of consumer education to educate consumers about their rights, responsibilities, and avenues for redressal of grievances.

Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the market. It refers to the steps adopted for the protection of consumers from corrupt and unscrupulous malpractices by the sellers, manufacturers, service providers, etc. and to provide remedies in case their rights as a consumer have been violated

Q1) What is the difference between consumer protection council and Consumer Disputes Redressal Commission? Mark 2

Answer Consumer Protection Council is a voluntary organization that educates and raises awareness about consumer rights. In contrast, Consumer Disputes Redressal Commission is a government body that legally resolves consumer disputes and complaints, providing a platform for grievance resolution and compensation.

Q2) Who provides Hallmark and ISO certification. Mark 2

Answer Hallmark certification is provided by the Bureau of Indian Standards (BIS) in India, while ISO certification is offered by various certifying bodies accredited by the International Organization for Standardization (ISO). These certifications ensure product quality and compliance with national and international standards, respectively.

Case Study 4:

Will the Indian consumer be granted greater protection under the newly enacted Consumer Protection Act of 2019? This progressive legislation has been hailed as a much-needed remedy to the shortcomings of the previous 1986 legislation. However, the true test of its effectiveness will be in its implementation. The Act has expanded its scope to include e-commerce websites, making them accountable for the products they sell. This is achieved through the introduction of the concept of ‘product liability’, which holds both manufacturers and sellers responsible for any harm or inconvenience caused by their products. This marks a significant shift towards a ‘buyer beware’ regime.

Furthermore, the Act mandates that e-commerce companies have a return policy in place and provide more detailed information about the product and the seller in their listings.

The Consumer movement has always been about the rights of the average consumer. This expansion of jurisdiction, however, would dwarf the small litigant even at the first forum of redressal.

The Act however does in principle at least, seek to remedy this by bringing about a mediation process and increasing the number of District Forums.

 Q1) Mention a few factors which cause exploitation of consumers. Mark 1

Answer Factors leading to the exploitation of consumers can include: Lack of consumer awareness and information. Asymmetric information, where sellers have more knowledge than buyers.

Q2) By what means can the consumers express their solidarity? 1

Answer Consumers can express solidarity through collective action, joining consumer advocacy groups, supporting ethical businesses, and participating in boycotts or protests.

Q3) What factors gave birth to the consumer movement in India. Mark 2

Answer The consumer movement in India emerged due to rising consumer grievances, unethical business practices, lack of quality control, and product safety concerns. Key events such as the formation of the Consumer Protection Act in 1986 and consumer activism have played pivotal roles in addressing these issues and empowering consumers.

Case Study 5:

The Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs has established a committee with the objective of developing a comprehensive framework for the Right to Repair in India. The committee’s primary focus is to generate employment opportunities through the Aatmanirbhar Bharat initiative and promote the LiFE (Lifestyle for the Environment) movement. The framework aims to facilitate convenient access to repair services not only provided by original manufacturers but also by trustworthy third-party technicians. This approach aims to reduce costs and prolong the lifespan of devices, equipment, and home appliances. The initiative seeks to establish a consumer-centric ecosystem that enhances reparability and fosters transparency through collaboration. In a similar vein, President Joe Biden of the United States issued an executive order in 2021 that included a directive to impose limits on how tech manufacturers can restrict repairs.

The term “Right to Repair” refers to government measures that prohibit manufacturers from imposing barriers that hinder consumers’ ability to repair their consumer products. The sectors identified for the right to repair include farming equipment, mobile phones/tablets, consumer durables, and automobiles/automobile equipment.

Q1) What do you understand by the term ”right to repair”? Mark 2

Answer  The “right to repair” is a concept that advocates for consumers’ ability to repair and modify their own purchased products, from electronics to appliances, without facing legal or technical barriers imposed by manufacturers. It aims to promote sustainability, reduce electronic waste, and empower consumers to extend the lifespan of their possessions.

Q2) Explain the need for consumer consciousness by giving two examples. Mark 2

Answer  Consumer consciousness is essential as it empowers individuals to make informed decisions, safeguarding their rights and interests. For instance, being aware of product labels helps consumers make healthy food choices and avoid allergens. Similarly, understanding warranties and return policies allows them to seek redress if they receive faulty goods. Consumer awareness promotes accountability and ensures a fair marketplace.

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• NCERT Solutions
• NCERT Solutions for Class 10
• NCERT Solutions for Class 10 Social Science
• Class 10 Economics
• Chapter 5 Consumer Rights

NCERT Solutions for Class 10 Economics Social Science Chapter 5: Consumer Rights

Ncert book solutions for class 10 economics chapter 5 consumer rights – free pdf download.

The last chapter of Economics deals with consumer rights. It discusses the issue of consumer rights within the context of how markets operate in India. There are many aspects of unequal situations in a market and poor enforcement of rules and regulations. This chapter provides a case of how some consumers were exploited in a real-life situation and how legal institutions helped consumers in getting compensated and in upholding their rights. So, to help students understand this chapter in a better way, we have provided the answers to the exercise question in NCERT Solutions Class 10 Economics Social Science Chapter 5: Consumer Rights. These answers will help students in their board exam preparation.

• Chapter 1 Development
• Chapter 2 Sectors of the Economy
• Chapter 3 Money and Credit
• Chapter 4 Globalisation and the Indian Economy

Download NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights

NCERT Solutions for Class 10 Economics Chapter 5 – Consumer Rights

The solutions for Chapter 5 – Consumer Rights are given below. Students should also check NCERT Solutions for Class 10 for other subjects.

Exercises Page No 87

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer: Rules and regulations are required in the marketplace for the protection of the consumer. Buyers can be misled by the seller, and in case of any complaint against the shopkeeper, the blame is put on the buyer. The sellers tend to hold no responsibility for the goods once sold. Hence, to protect consumers from such incidents, rules and regulations are required in the marketplace. For example, if a person buys a product and checks the expiry date after paying for the product, the shopkeeper must restore the expired product. If no rules were maintained, then the shopkeeper might refuse to compensate for the product.

2. What factors gave birth to the consumer movement in India? Trace its evolution.

Answer: The consumer movement arose out of the dissatisfaction of the consumers. The factors that gave birth to the consumer movement in India are as follows:

• There was no legal system available to consumers to protect them from exploitation in the marketplace.
• It was started because of the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.
• Rampant food shortages.
• Black marketing.
• Adulteration of food and edible oil.

Till the mid-1970s, consumer organisations were busy writing articles and holding exhibitions to arouse consciousness among consumers. There has been an upsurge in the number of consumer groups since the 1980s. Currently, there are about 700 consumer organisations in India working in the field of consumer protection. Greater awareness among the consumers about their rights also led to a gradual transition from a predominantly sellers’ market to a buyers’ market.

These movements have also influenced the government to work for the protection of the consumer, and the Consumer Protection Act was passed in 1986 to safeguard the interest of the consumers.

3. Explain the need for consumer consciousness by giving two examples.

Answer: The consumer must be conscious while buying or trading anything in the market so that they are not being cheated or exploited in the marketplace and charged wrongly for the goods.

For example, a person must always check the expiry and manufacturing date of the product before paying for it and must complain about the shopkeeper in the consumer forum if any expired product is found in the shop.

Another example that proves that consumer consciousness is that a consumer must always ask for a computerised bill for the goods they buy. This is because if a consumer has been provided with the wrong product, the consumer forum demands a bill that acts as proof that the product given by the shopkeeper is wrong.

4. Mention a few factors which cause the exploitation of consumers.

Answer: A few factors that cause the exploitation of consumers are as follows:

• The most important factor is the lack of awareness. People do not ask for proper bills while buying products, which ultimately results in the exploitation of the consumer if the product bought is defective.
• There is no proper monitoring of rules and regulations.
• Consumer ignores small losses and does not complain about them, which makes the seller more ignorant.
• Lack of consumer consciousness. A consumer must always check the MRP, expiry date and manufacturing date and then buy a product.

5. What is the rationale behind the enactment of the Consumer Protection Act 1986?

Answer: The rationale behind the enactment of the Consumer Protection Act 1986 was to set up a department solely responsible for handling the complaints raised by the consumer and a separate department for the Central and state governments. Its main aim was to address the problems of consumers who reach the consumer courts for exploitation in the marketplace.

6. Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer: Some of our duties as consumers are given below:

• Always ask for a proper bill.
• Check the MRP and do not pay more than the market price.
• Check the expiry and manufacture date before buying any good from the market.
• If you see any rule or regulation under the marketplace laws being exploited, immediately report the consumer courts.
• Do not leave a small amount of disparity unattended. This may make the shopkeeper liable to continue the disparity for the other consumers as well.

7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer: If you buy a bottle of honey or a packet of biscuits, look for the Agmark and the ISI mark before buying them. It is because these symbols specify that the products have been made by Government authorised companies.

8. What legal measures were taken by the government to empower consumers in India?

Answer: The legal measures taken by the government to empower consumers are as mentioned below.

• The Consumer Protection Act (COPRA) was passed by the Government for the security of consumers and to prevent them from exploitation at the market level.
• The Right to Information Act was passed in the year 2005 so that the people of the country could be made aware of the functioning of the Government.
• A consumer court was set up for people where cases against any disparity with the consumer were raised.

9. Mention some of the rights of consumers and write a few sentences on each.

Answer: A few rights of the consumers include:

• Right to Information – The RTI Act was passed in 2005 with the aim of making every citizen of the country aware of the functioning of the Government.
• Right to Choose – Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. No customer can be denied the right to choose what they want to buy.
• Right to Seek Redressal – Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, they have the right to get compensation depending on the degree of damage.
• Right to Represent – This act gives the right of the consumer to present before the consumer court and present their case of disparity in the form of law.

10. By what means can the consumers express their solidarity?

Answer: Consumers can express their solidarity by organising themselves in small groups that can fight against exploitative trade policies. Such groups get financial aid from the government to fight the case against the shopkeeper.

11. Critically examine the progress of the consumer movement in India.

Answer: The consumer movement in India has progressed rapidly over the past few years. The consumer rights that have been passed by the Government of the country have managed the people to become more aware and fight for their rights in the consumer courts. The Consumer Protection Act (COPRA) passed by the government made it easier for people to complain about any wrong practice performed by the shopkeeper or seller of the product. The public has become more aware, and proper actions are taken against any ill practice in the marketplace.

12. Match the following.

13. Say True or False.

(i) COPRA applies only to goods.

Answer: False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

Answer: True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for the standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Consumer Rights Summary

Chapter 5 of Class 10 Economics Consumer Rights discusses the Consumer Rights that the Government has provided to the citizens of the country and how can the citizens raise their voices against any ill practice in the marketplace. The chapter also provides some case studies where the consumer was exploited by the seller and how legal institutions helped consumers in upholding their rights.

The chapter discusses the requirement of rules and laws in the marketplace, and these rules have helped consumer fight for their rights. The development of the consumer movement in the country and the unethical practices of trading have also been mentioned. Different consumer rights include:

• Right to Information
• Right to Seek Redressal
• Right to Choose
• Right to Represent
• Right to Safety
• Right to Consumer Education

Consumer Rights have been given major importance in this chapter, and students will learn how the Government helped in the building of self-help groups and other organisations for the right of its citizens.

‘Understanding Economic Development’ is an important book for Class 10 SST Economics. Apart from this chapter, the full set of NCERT Solutions for Class 10 Social Science is given on the linked page.

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Consumer Rights

Class 10 th Social Science- Consumer Rights

Case Study 1: Understanding Consumer Rights

Context: In today's market, consumers often face challenges such as misleading advertisements, inferior quality products, and unfair trade practices. To protect consumers from exploitation, the government has established rights that empower individuals to make informed choices and seek redressal for grievances.

• A. To restrict market competition
• B. To protect consumers from unfair trade practices
• C. To promote only local products
• D. To enhance the profits of companies
• A. Right to a monopoly
• B. Right to safety
• C. Right to free products
• D. Right to unlimited information
• A. Ignore the issue
• B. Seek legal redressal
• C. Accept the situation
• D. Blame the government
• A. To limit consumer choices
• B. To regulate market prices
• C. To ensure fair trade and safeguard consumer interests
• D. To support business monopolies

Case Study 2: The Consumer Protection Act

Context: The Consumer Protection Act was enacted to empower consumers and provide a mechanism for resolving disputes. It establishes various consumer rights, including the right to be informed, the right to choose, and the right to seek redressal, ensuring that consumers can make informed decisions.

• A. Increase prices of goods
• B. Empower consumers and protect their rights
• C. Limit consumer information
• D. Promote only foreign products
• A. Right to safety
• B. Right to be informed
• C. Right to choose
• D. Right to seek redressal
• A. By taking the matter to court without any process
• B. Through the designated consumer forums
• C. By complaining to the company only
• D. By ignoring the issue
• A. Consumers cannot return defective products
• B. Consumers can file complaints against unfair trade practices
• C. Consumers have no right to information
• D. Only large corporations are protected

Case Study 3: Awareness and Education

Context: Consumer awareness is vital for the effective implementation of consumer rights. Educating consumers about their rights helps them recognize unfair practices and empowers them to make informed decisions when purchasing goods and services.

• A. To promote ignorance about rights
• B. To empower consumers to recognize unfair practices
• C. To limit consumer knowledge
• D. To discourage complaints
• A. Misleading advertisements
• B. Consumer workshops and seminars
• C. Reducing access to information
• D. Increasing prices
• A. Increased vulnerability to fraud
• B. Ability to make better purchasing decisions
• C. Decreased knowledge of rights
• D. Acceptance of poor-quality products
• A. To restrict access to consumer information
• B. To facilitate awareness programs and initiatives
• C. To increase the cost of consumer goods
• D. To promote only business interests

Case Study 4: Challenges Faced by Consumers

Context: Despite the existence of consumer rights, many individuals face challenges such as deceptive marketing practices, substandard goods, and inadequate after-sales service. These issues highlight the need for stronger enforcement of consumer rights and greater awareness among consumers.

• A. Availability of high-quality products
• B. Deceptive marketing practices
• C. Excessive choice in products
• D. High levels of consumer awareness
• A. By ignoring all advertisements
• B. By researching products before purchasing
• C. By relying solely on sales promotions
• D. By buying impulsively
• A. Improved product quality
• B. Increased consumer trust
• C. Exploitation of consumers by businesses
• D. Enhanced competition in the market
• A. Strengthening consumer rights enforcement
• B. Reducing consumer education initiatives
• C. Limiting access to consumer forums
• D. Encouraging unfair trade practices

Case Study 5: Role of Consumer Forums

Context: Consumer forums serve as an essential platform for consumers to voice their grievances and seek justice. They provide a mechanism for resolving disputes, offering support to consumers who feel their rights have been violated, thus playing a crucial role in consumer protection.

• A. To promote products
• B. To resolve consumer disputes and grievances
• C. To increase prices of goods
• D. To limit consumer choices
• A. By ignoring their problem
• B. By filing a complaint with necessary evidence
• C. By making verbal complaints only
• D. By contacting only the manufacturer
• A. Only issues related to food
• B. Any complaint regarding consumer rights violations
• C. Personal disputes unrelated to consumer rights
• D. Issues only concerning large corporations
• A. Lengthy legal processes
• B. Free services and quicker resolution
• C. Inaccessible to average consumers
• D. High fees for complaints

NCERT Solutions for Class 10th: Ch 5 Consumer Rights Economics

Ncert solutions for class 10th: ch 5 consumer rights economics social studies (s.st), contact form.

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Case Study Questions for Class 10 Social Science Economics Chapter 5 Consumer Rights

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Table of Contents

Case Study Questions for Class 10 Social Science Political Science Chapter 5 Consumer Rights

Here we are providing case study questions for Class 10 Social Science Political Science Chapter 5 Consumer Rights.

Case Study Question 1:

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Preparing for case study and passage-based questions in class 10 social science can be challenging, but it is important to remember that with the right approach, you can effectively tackle these types of questions. Here are some steps you can take to prepare for case study questions for class 10 social science:

• Understand the format of case study questions: Case study questions for class 10 social science usually require you to read a scenario or a passage and answer a set of questions based on it. These questions can be based on various topics like history, geography, economics, or civics.
• Read and analyze the case study or passage carefully: The first step in answering case study questions is to read the scenario or passage carefully. Try to identify the main idea or theme of the passage and note down any important details that you think are relevant. Pay attention to any maps, graphs, or charts that are included as they can be helpful in answering the questions.
• Identify the type of questions being asked: After reading the case study or passage, you should analyze the questions being asked. Try to identify the type of question, whether it is a factual question or an analytical question. Factual questions require you to provide specific details from the passage, while analytical questions require you to use your critical thinking skills to analyze the information presented in the passage.
• Use your textbook and notes: To prepare for case study questions for class 10 social science, it is important to have a thorough understanding of the topics covered in your textbook. Go through your notes and textbook to revise the relevant topics and concepts. This will help you to answer the questions more accurately.
• Practice sample questions: One of the best ways to prepare for case study questions is to practice answering sample questions. Try to find sample questions online or in your textbook and practice answering them. This will help you to get comfortable with the format of the questions and improve your speed and accuracy.

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Consumer Rights (NCERT Solutions)

The NCERT Solutions of Class 10 Social Science (Economics) Chapter 5: Consumer Rights is given below.

• Subject: Social Science (Economics)
• Chapter: Ch 5 – Consumer Rights
• Topic: NCERT Solutions

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NCERT Solutions for Class 10 Social Chapter 5 - Consumer Rights

• NCERT Solutions
• Social Science Economic Development
• Chapter 5 Consumer Rights

NCERT Class 10 Social Science, Economic Chapter 5: Complete Resource for Consumer Rights

Over the years, consumerism has been the prime focus of all industries. It all depends on how a consumer has been treated or how a product has provided satisfaction to the consumer. This is where consumer rights took birth. It is a brilliant amendment of the government that protects the wellbeing and promotes the best interest of consumers. Ch 5 Eco Class 10 comprises the concepts of consumer rights. You will study how it came into being and how it stopped different illicit business practices. You will find out the benefits of amending this law in our country. If you download Vedantu’s Consumer Rights Class 10 NCERT Solution PDF file, you can easily study the chapter and prepare the answers to the questions in the exercise. Learn the concepts of this new chapter perfectly and practice using the solution file so that you can score better in the exams. Subjects like Science, Maths, English,Hindi and Social Science will become easy to study if you have access to NCERT Solution for Class 10 Science , Maths solutions and solutions of other subjects. You can also download NCERT Solutions for Class 10 Maths to help you to revise complete syllabus and score more marks in your examinations.

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Access NCERT Solutions for Class 10 Social Studies(Economics) Chapter 5 – Consumer Rights

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples. 

Ans: Rules and regulations are required in the marketplace to safeguard the consumers from exploitation by sellers and unfair trade practices. Sellers sometimes abdicate responsibility for a poor-quality product. They charge more than the retail price, cheat in weighing items, and sell adulterated or defective goods. As a result, rules and regulations are needed to protect scattered buyers from powerful and fewer producers who monopolise markets. For example, a grocery shop owner might sell expired products and then blame the consumers for not verifying the expiry dates before purchasing the items.

2. What factors gave birth to the consumer movement in India? Trace its evolution. 

Ans: There are numerous factors that gave birth to the consumer movement in India. These are as follows: -

(i) It began as a "social force" to safeguard and promote consumer interests against unfair and unethical trading practices.

(ii) In the 1960s, extreme food shortages, hoarding, adulteration of food and black marketing led to the consumer movement to organise. 

(iii) Till the 1970s, consumer organisations were mostly busy publishing articles and conducting exhibitions. 

(iv) Recently, there has been an increase in the number of consumer groups who are concerned about ration shops abuses and overcrowding of public transportation vehicles. 

(v) The Consumer Protection Act, commonly known as COPRA, was implemented by the Indian government in 1986. This was a major step towards the consumer movement in India, which provides easy and fast compensation to consumer grievances.

3. Explain the need for consumer consciousness by giving two examples. 

Ans: Many consumers pay whatever the seller requests without bothering to verify the MRP. While it is a good attitude to have faith in your local shopkeeper, but one should always check the MRP. Some people never look at the expiry date on a medicine's package. This can be hazardous to the patient who is going to consume the medicine, even life-threatening. These instances show that consumer awareness is extremely important. Being aware of your rights as a consumer when purchasing goods or services is known as consumer consciousness.

Examples: 

(i) Consumers often bargain with sellers for additional discounts below the MRP (Minimum Retail Price).

(ii) Most sweet retailers do not weigh sweets with the weight of the container because of conscious consumers.

4. Mention a few factors which cause exploitation of consumers. 

Ans: Factors that cause exploitation of consumers are:

(i) Buyers are unaware of their rights as consumers.

(ii) Inadequate and ineffective monitoring of rules and regulations.

(iii) The quantity purchased per individual is comparatively insignificant.

(iv) Customers are dispersed throughout large areas.

5. What is the rationale behind the enactment of the Consumer Protection Act 1986? 

Ans: The rationale behind the enactment of COPRA (Consumer Protection Act) in 1986 was to create a separate department of consumer affairs in both the federal and state governments, and it has given us the ability to represent ourselves in a consumer court.

6. Describe some of your duties as consumers if you visit a shopping complex in your locality. 

Ans: When I visit a shopping complex, some of my duties/responsibilities as a consumer includes: -

(i) Checking the expiration dates of the products I want to buy.

(ii) Paying only the maximum retail price (MRP) printed on the goods.

(iii) Attempting to prevent shopkeepers from bribing me with defective products.

(iv) Filing a complaint with a consumer forum or court if a seller refuses to take responsibility for an adulterated or flawed product.

7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why? 

Ans: Before buying food items, we should look for the logo of the Agmark symbol, which is government-certified and guarantees the quality of the product.

8. What legal measures were taken by the government to empower the consumers in India? 

Ans: In India, the government has taken numerous legal steps to empower consumers. These are as follows: -

(i) The first and foremost is the COPRA (Consumer Protection Act) in 1986. This was a major step towards the consumer movement in India, which provides easy and fast compensation to consumer grievances.

(ii) The Right to Information Act was passed in October 2005, giving citizens access to all the information about the functioning of government departments.

(iii) A consumer can also appeal in state and federal courts under COPRA, even if his case has been dismissed at the district level. As a result, consumers now have the right to represent themselves in consumer courts.

9. Mention some of the rights of consumers and write a few sentences on each. 

Ans: Consumer rights are as follows: -

(i) Right to Choose: - Any consumer who receives a service in any capacity, regardless of age, gender, or service type, has the right to choose whether or not to continue receiving that service. A consumer has the right to choose any of the different brands of a product (such as a refrigerator) sold in the market.

(ii) Right to Seek Redressal: - Consumers have the right to seek redressal when they are subjected to monopolistic practices (unfair trade) or exploitation.  It also includes the consumer's right to genuine grievances. 

(iii) Right to Be Heard: - This means that the interests of consumers will receive due consideration in suitable forums. It also involves the right to be represented in a variety of forums set up to look after the interests of consumers.

(iv) Right to Represent: - As a result of this act, consumers have the ability to represent themselves in consumer courts.

(v) Right to Safety: - This refers to the right to be protected from the marketing of goods and services that are dangerous to one's health and property. Consumers should acquire quality marked products such as ISI, AGMARK, and others before making a purchase.

10. By what means can the consumers express their solidarity? 

Ans: Consumers can express their solidarity for one another by joining consumer groups that write articles or organize exhibitions to protest against exploitation by traders. These organisations provide advice to individuals on how to approach a consumer court, and they even defend cases for consumers in court. The government provides financial assistance to such organisations to raise public awareness. Consumer solidarity will be strengthened even more if everyone participates.

11. Critically examine the progress of the consumer movement in India. 

Ans: In India, there has been a substantial change in consumer awareness. Since its beginnings, the consumer movement in the country has progressed significantly.  The consumer movement did not have much strength before the enactment of COPRA (Consumer Protection Act) in 1986, but it has been significantly empowered since then. The establishment of consumer courts and consumer organisations was a significant step. In contemporary India, however, the consumer redressal procedure is complicated, costly, and time-consuming. It is time-consuming to file cases, attend court hearings, hire lawyers, and complete other procedures. There are about 700 consumer organisations in India, but only about 20-25 of them are well-organized and run efficiently.

12. Match the following. 

13. Say True or False. 

(i) COPRA applies only to goods. 

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. 

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. 

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for the standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Important Study Materials Links for Class 10 Civics Chapter 5

Class 10 Consumer Rights Revision Notes

Class 10 Consumer Rights Important Questions

NCERT Solutions for Class 10 Economics - Other Chapter-wise Links for FREE PDF

Dive into our FREE PDF links offering chapter-wise NCERT solutions prepared by Vedantu Experts, to help you understand and master the social concepts.

Related Important Links for Class 10 Economics

Consumer rights ch 5 economics class 10 summary.

The chapter is segregated into different units and has a proper way of describing this new concept to the students of Class 10.

The introductory part depicts the issues in the market and describes how the unequal situation prevails in the contemporary market.

The next section of the chapter tells us about the different consumers belonging to different industries and the pain points faced by these consumers daily.

By referring to NCERT Class 10 Economics Chapter 5 Solutions, you will find out how unfair business means should be tackled.

Proceeding further in this chapter, you will study about the Right To Information Act, which allows consumers to find out relevant information from the government regarding any product, incident, law, etc.

This act has been amended to deliver justice to the consumers on any platform. For this, consumers have to be aware of their power and know what they can do or demand if any wrong is done.

Proper guidance should be there to make these common consumers aware of their rights.

To find out more about this exclusive chapter, you need to follow Economics Chapter 5 Class 10 NCERT Solutions.

A well-informed consumer can never be duped by any illicit practice in the market. Even if any government official is allegedly doing wrong, a consumer can challenge this public servant in the consumer forum.

Why should we Use NCERT Solutions for Class 10 Economics Chapter 5?

This chapter is rather a new concept in the Economics division of Class 10 Social Science syllabus.

If you refer to Economics Class 10 NCERT Solutions Chapter 5, you will find out how it has become important to amend such laws to stop business malpractices in any segment.

On proceeding with the study, Class 10th Economics Chapter 5, you will find how the government has set up a way to let the consumers find out the authenticity of various products in the market.

You will study various certifications and their meanings to find out how a product is certified by the government.

For preparing the answers to the questions of this chapter’s exercise, you will need the assistance of the expert solution framed by Vedantu.

Consumer Rights are referred to a set of laws that represent the right to be informed about the quantity, quality, purity, potency, price of goods and their availability.

Consumers can express their solidarity by organizing themselves in small groups that can fight against exploitative trade policies.

To help students understand this chapter in a better way, NCERT Solutions Class 10 Economics Social Science Chapter 5: Consumer Rights is provided.

These answers will help students in their board exam preparation.

In conclusion, NCERT Solutions provide a comprehensive understanding of various concepts in the Class 10 Social Science syllabus. The solutions for Economics Chapter 5 provide an in-depth understanding of consumer rights. These solutions are available in PDF format and are free to download. The expert solutions framed by Vedantu are helpful in preparing for board exams and scoring high marks.

FAQs on NCERT Solutions for Class 10 Social Chapter 5 - Consumer Rights

1. Why Consumer Rights are Important?

If you follow Chapter 5 Economics Class 10 NCERT Solutions, you will find why the government preserves the best interest of the consumers. It maintains faith in products and delivers a sense of satisfaction.

2. How can you Prepare for the Chapter ‘Consumer Rights’?

Follow the class lectures, study the chapter and test your knowledge by answering the exercise questions. You can make your answers better by referring to Consumer Rights Class 10 Solutions.

3. What is the Benefit of Using Class 10 Eco Ch 5 NCERT Solutions?

When you use Class 10 Consumer Rights NCERT Solutions, you can save a lot of time and prepare the answers well by following the prescribed answering format in them.

4. Does the consumer have safety rules in place for himself according to Chapter 5 of Class 10 Social Science?

Yes. As a consumer, you are protected against the marketing of goods and the delivery of products that might be harmful and more. Such information will be useful for the consumer to complain or return the goods in case of any defects.  Consumers have also the right to get compensation for unfair trade and exploitation, as mentioned in Chapter 5 of Class 10 Social Science.

5.What are consumer rights?

Consumers have the right to be informed about the goods they buy.  Right to choose the service if they want to continue or not. Right to get compensation if there is an unfair trade or exploitation.  Consumers also have the right to represent themselves in the consumer courts. Furthermore, consumer rights are explained in Vedantu. Students can prepare their notes through this without any confusion and can be well versed with the minute points in the chapter.

6. Who are consumers according to Chapter 5 of Class 10 Social Science?

Consumers are the people in the marketplace who purchase goods. The goods they purchase or the services when they seek are the consumers. As a consumer, it is very important to know their rights and the information while purchasing the goods. This will help them to return or complain about the goods if they find them defective. The benefits are given to the consumers and all the provisions are made so the consumers are safe and get the value of their money.

7. How is the consumer protected?

There are certain rules and regulations made for the safety and the protection of the consumers. In India, significant efforts were made in view of consumer protection against unfair trade and exploitation. Consumers have the right to choice, rights of representation in the court, right to complain against any unfair trades. Consumers have the right to know all the information about the product which they are going to buy.

8. How can NCERT Solutions be beneficial in the preparation of Chapter 5 of Class 10 Social Science?

The NCERT Solutions will be beneficial for the students because there are many subtopics in the chapter and remembering every point might be difficult from the textbook.  With the NCERT Solutions, the preparation becomes easy as the topics are given stepwise, which is easy to understand and to remember for a long time. The exercise and the important questions in the NCERT Solutions are very relevant and all the topics from the chapter are covered so students studying with this won't be left out of any topic. These solutions are available at free of cost on Vedantu’s website( vedantu.com ) and mobile app.

NCERT Class 10 Social Science Chapterwise Solutions

Ncert solutions for class 10 social science, cbse study materials.

NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights

NCERT Solutions for Class 10 Social Science Economics Chapter 5 Consumer Rights are provided here. With these solutions, you will learn the right way to write answers to the questions perfectly in exams. We have updated the  NCERT Solutions for Class 10 Economics  Chapter 5 Consumer Rights for the current session so that you can easily score high marks in the exams. You can also download PDF of the solutions and use them whenever you are offline.

Class 10 Social Science Economics Chapter 5 NCERT Solutions

Question 1: Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer : Rules and regulations are required in the marketplace to protect consumers against exploitation by sellers and service provider. Especially when large companies are producing these goods and these companies with huge wealth, power and reach can manipulate the market in various ways. Sellers often abdicate responsibility for a low-quality product, cheat in weighing out goods, add extra charges over the retail price, sell adulterated/ defective goods and also provide false information about a product or service. Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and are scattered. Hence, rules and regulations are needed to protect the scattered buyers from powerful and fewer producers who monopolise markets. For example, a grocery shop owner might sell expired products and then blame the customer for not checking the date of expiry before buying the items.

Question 2: What factors gave birth to the consumer movement in India? Trace its evolution.

Answer : The factors that gave birth to the consumer movement in India are manifold. It started as a “social force” with the need to protect and promote consumer interests against unfair and unethical trade practices. Extreme food shortages, hoarding, black marketing and adulteration of food led to the consumer movement becoming an organised arena in the 1960s. Till the 1970s, consumer organisations were mostly busy writing articles and holding exhibitions.

More recently, there has been an upsurge in the number of consumer groups who have shown concern towards ration shop malpractices and overcrowding of public transport vehicles. In 1986, the Indian government enacted the Consumer Protection Act, also known as COPRA. This was a major step in the consumer movement in India.

Question 3: Explain the need for consumer consciousness by giving two examples.

Answer : The consumer must be conscious while buying or trading anything in the market so that they are not being cheated or exploited in the market place and charged wrongly for the goods.

For example, a person must always check the expiry and manufacturing date of the product before paying for it and must complain about the shopkeeper in the consumer forum, if any expired product is found in the shop.

Another example that proves that consumer consciousness is that a consumer must always ask for a computerised bill for the goods they buy. This is because if a consumer has been provided with a wrong product, the consumer forum demands a bill that acts as a proof that the product given by the shopkeeper is wrong.

Question 4: Mention a few factors which cause exploitation of consumers.

Answer : Factors which cause exploitation of consumers are:

• Lack of awareness of consumer rights among buyers.
• Improper and inadequate monitoring of rules and regulations.
• There is no fixed law for quality and rate.
• Misleading advertising in the media.
• Consumers are scattered over large areas.
• The main reason for exploitation of consumers is the lack of knowledge.
• Several consumers do not have the knowledge about the price, quality, services related commodities.

Question 5: What is the rationale behind the enactment of Consumer Protection Act 1986?

Answer : The rationale behind the enactment of Consumer Protection Act (COPRA) 1986 was to set up separate departments of Consumer Affairs in central and state governments to safeguard the interests of the consumers and to grant them the right to seek redressal against unfair trade practices and exploitation.

Question 6: Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer: Some of my duties as a consumer if I visit a shopping complex include:

• Checking expiry dates of the products I wish to purchase.
• Paying no more than the maximum retail price printed on the goods.
• Asking for a cash memo/receipt for the goods I purchased.
• Preventing shopkeepers from dumping me with defective products, and registering a complaint with a consumer forum or court in case a seller refuses to

take responsibility for an adulterated or flawed product.

• To be aware of the quality and safety of goods and services before purchasing.
• To gather all the information and facts available about a product or service as well as to keep abreast of changes and innovations in the marketplace.

Question 7: Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer : We should look for Agmark symbol before buying the food items because this markis certified by the government and is a certification mark employed on agricultural products in India, assuring that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.

Question 8: What legal measures were taken by the government to empower the consumers in India?

Answer : Legal measures taken by the government to empower consumers in India areplenty.

• The MRTP (Monopolies and Restrictive Trade Practices Act) was enacted in 1984 to check unfair trade and practices by manufacturers and service providers.
• The COPRA (Consumer Protection Act) implemented in 1986 to protect consumers from exploitation in the market.
• Also, under COPRA, a consumer can appeal in state and national courts, even if his case has been dismissed at the district level. Thus, consumers even have the right to represent themselves in consumer courts now if they are treated unfairly in the market place.
• Then, in October 2005, the Right to Information Act was passed, ensuring citizens all information about the functioning of government departments.

Question 9: Mention some of the rights of consumers and write a few sentences on each.

Answer : Some of the rights of consumers are as follows :

Right to choice — Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive that service. Under this right, a consumer may also choose any one of the various brands of a product (say, a refrigerator) available in the market.

Right to redressal — Consumers have the right to seek redressal against unfair trade practices and exploitation. He has the right to be compensated by the seller/producer if any damage or loss occurs due to the products or service purchased.

Right to represent — The act has enabled us as consumers to have the right to represent in the consumer courts. In case his representation in the district court is dismissed, he can approach the state level and then at the national level.

The Right to be Informed and protected against fraudulent, deceitful or misleading information and to have access to accurate information and facts needed to make informed choices and decisions.

Question 10: By what means can the consumers express their solidarity?

Answer : Consumers can express their solidarity by forming consumer groups that writearticles or hold exhibitions against traders’ exploitation. These groups guide individuals on how to approach a consumer court and they even help consumers to fight cases against them. Such groups, in return, receive financial aid from the government to create public awareness. Participation of people strengthens consumer solidarity.

Question 11: Critically examine the progress of consumer movement in India.

Answer : The consumer movement in India has evolved vastly since it began. There has been a significant change in consumer awareness in the country. Till the enactment of COPRA in 1986, the consumer movement did not bear much force, but ever since its inception, the movement has been empowered substantially. The setting up of consumer courts and consumer groups has been a progressive move. However, in contemporary India, the consumer redressal process is quite complicated, expensive and time-consuming. Filing cases, attending court proceedings, hiring lawyers, and other procedures make it cumbersome. In India, there are over 700 consumer groups of which, unfortunately, only about 20-25 are well-organized and functioning smoothly.

Question 12: Match the following.

Question 13: Say True or False.

(i) COPRA applies only to goods. Answer : False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. Answer : True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. Answer : True

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value. Answer : True

(v) Hallmark is the certification maintained for standardisation of jewellery. Answer : True

(vi) The consumer redressal process is very simple and quick. Answer : False

(vii) A consumer has the right to get compensation depending on the degree of the damage. Answer : True