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Processing of Assistance to Clients of DSWD Crisis Intervention Unit

A. SCHEDULE OF AVAILABILITY OF SERVICE

8:00 a.m. TO 5:00 p.m. without noon break

B. WHO MAY AVAIL OF THE SERVICE

Person needing social welfare development assistance

Individuals/families in crisis situation
Who have not yet availed of CIU assistance during the year.
Who are indigent as certified by the Barangay Chairman of the area where they resides.

C. REQUIREMENTS

For Hospitalization/Medical Assistance

Clinical Abstract and/or
Medical Certificate with license/PTR No. of the attending physician
Prescription (for medicine)
Laboratory Request/Medical Procedures (recommended by the attending Physician)
Billing Statement (for hospital bill)
Social Case Study Report from LGU (optional)
Barangay Certification/Indigency/ any valid ID of the patient or his/her representative (e.g. driver’s license, postal, school, voters and senior citizen ID)
Referral/Endorsement letter from legislator, if applicable.

2. For Burial Assistance

Registered Death Certificate
Funeral Contract
Permit to Transfer (transport of cadaver)
Barangay Certificate/any valid ID
Social Case Study report from LGU (optional)
Referral/Endorsement Letter from legislator, if applicable

3. For Transportation Assistance

Barangay Certification/Indigency/any valid ID
Referral/Endorsement letter from legislator, if applicable

4. Educational Assistance

Certificate of Enrollment
Social Case Study Report (optional)

D. PROCESSING TIME

1. For cash outright

Maximum of 45 minutes per client

2. For issuance of guarantee/referral letter

Maximum of 15-20 minutes per client

3. For processing of check

Three (3) to five (5) days

E. HOW TO AVAIL OF THE SERVICE

Privacy Notice
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Cookie Consent

DSWD Privacy Policy

Policy Statement

This privacy notice discloses the privacy practices for (https://www.dswd.gov.ph). This privacy notice applies solely to information collected by this website in compliance with the Data Privacy Act of 2012 .

Privacy Notice For Processing Inquiries And Requests

Individuals will be provided a Personal Information Collection Statement in an appropriate format and manner whenever personal data is collected (i.e. in the manual form or web page that collects personal data, or in a notice posted at the reception area of NPC events where participants’ personal data is collected through attendance sheets).

Personal Data Collected

The following personal information may be collected, manually or electronically, upon submission of inquiries or requests:

E-Mail Address
Contact Number

The DSWD uses Google Analytics, Twitter Widgets, PowerBI and Tableau, third-party services to render feeds, visualizations, and analyze the web traffic data for us. These services use cookies. Data generated is not shared with any other party. The following web traffic data are analyzed:

User IP address
The search terms used
The pages and internal links accessed on our site
The date and time a user visits the site
Geolocation
The referring site or platform, if any
Operating system
Web browser type
Information Collection, Use, and Sharing

The DSWD is the sole owner of the information collected on this site. The DSWD only has access to/collect information that you voluntarily give us via the modules of this website or other direct contact from you. All of the provisions in the Data Privacy Act will be observed specifically on the management of personally identifiable information.

Information collected may be used as a basis for client response regarding services or intervention that may be provided by the DSWD. Information will not be shared with any third party outside of the Government, other than as necessary to fulfill the requested services of a client. The DSWD, however, reserves the right to request the applicants to submit the hardcopy of documentary requirements in order to verify the authenticity of the information.

Unless otherwise provided, the DSWD or any of its authorized personnel may contact the client via email or SMS in the future for the purpose of status updates with regard to the transaction/service request, changes to this privacy policy, or other information reasonably necessary to effect the social service mandate of the DSWD.

Access and Correction

An individual has the right to ask for a copy of any personal information held by the DSWD about him or her; as well as the right to ask for corrections should any information be inaccurate or erroneous. To do so, please contact our Data Protection Officer, Atty. Justin Caesar Anthony D. Batocabe, through the following email address: [email protected] .

The DSWD takes precautions to protect information. Upon submission of sensitive information via the website, information is protected both online and offline. Wherever the Department collects sensitive information (such as passport and Birth Certificates), that information is encrypted and transmitted to the DSWD in a secure manner. This may be verified by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page. Only employees who need the information to perform a specific job (for example, certificate printing or customer service) are granted access to personally identifiable information. The computers/servers, where personally identifiable information is stored, are kept in a secure environment.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Feedback on our Privacy Notice

For suggestions with regard to this privacy notice, you may accomplish this form. ( https://www.dswd.gov.ph/feedback/ ), email [email protected], or call (632) 931-8101 to 07.

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Cookie Policy

This is the Cookie Policy for DSWD Website, accessible from https://www.dswd.gov.ph

What Are Cookies

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For more general information on cookies, please read "What Are Cookies" .

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

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The Cookies We Set

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Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

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More Information

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However, if you are still looking for more information then you can contact us through one of our preferred contact methods: