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2018, ASSESSMENT OF CHALLENGES AND PROSPECTS OF MOBILE BANKING IN COMMERCIAL BANK OF ETHIOPIA, ARBA MINCH TOWN
Mobile banking is a developing mobile technique that has combined information technology and commerce applications together. Since mobile banking was introduced, consumers have been able to use it to obtain special services 24 hours a day without having to visit the traditional bank branch for personal transactions. Even though in their efforts of introducing new ways of reducing cost, modernizing the banking system, adoption of new technologies and trying to develop the mbanking outreach, there are still major challenges hindering m-banking systems from fully functioning and being effective and efficient regarding reaching its stated goals in commercial banks of Ethiopia. This study adopted Mixed research approach which is both qualitative and quantitative. The design of the study was descriptive type. In order to undertake the study, the researcher used probability and non- robability sampling design, purposive sampling for the employees and simple random sampling to select respondents. 15 employees and 38 users were selected totaling the sample size 53. In order to collect sufficient data so as to answer the research questions the researcher used data collection instrument like; questionnaire to get quantified results. In this study structurally designed questionnaire was used. Which included both close-ended and openended questions which helped the respondents express their views deeply. The relevant information was obtained in a standard form using tables, frequencies and percentages to analyze and interpret the information. The findings of the study revealed that adoption and development of M-banking technology in CBE Arba Minch branch stretches wide across the two extremes of the challenges and prospects where the concerted effort by stakeholders to overcome the challenges will bring about immense opportunities to the dominant players in the field with the ultimate result. The Bank should create deep awareness to community concerning the M-banking products they offer and the benefits associated with using M-banking services through advertising their products and services on the internet, mass media as well as through organizing public exhibition, universities and talk shows. Besides, the bank should attract the community to use the technology by diverse incentive campaigns. This way, customers’ interest would be aroused.
Journal of Process Management. New Technologies
Mekuanint Abera
Middle European Scientific Bulletin
Fulea Amena
THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT
Rashel Sheikh , Rashel Sheikh
Mobile banking is now a common e-commerce tool for most of the private commercial banks of Bangladesh. This study focused on usage, common advantages, services and problems of mobile banking both for bank clients and for bank employees. 446 respondents of 18 commercial banks were selected as sample using stratified sampling technique. Five-point Likert scale was used preparing the interview schedule. Collected data and frequency was analyzed through mean, standard deviation, coefficient of variance and chi-square test. APA (6th Ed.) was used for overall formatting of the study. Findings of the study show that most the mobile banking users are unusual user. Bank employees are more frequent user comparing to bank clients. Most of the respondents think that mobile banking saves both time and money. Most of the respondents use mobile banking either to send or to receive money and next important service is to mobile balance recharge. Mobile banking also suffers with problems. Mobile banking is comparatively costly, difficult to use, limited services-are the major problems of mobile banking in Bangladesh.
Worku Simachew
A. H. M. Saifullah Sadi
Mobile commerce known as M-commerce is an emerging discipline that involves mobile device, wireless networks and Internet technologies. M-Commerce refers to the different types of business transactions that are conducted on mobile devices using wireless networks. Mobile banking or M-banking is also equally refereed as mobile E-banking. It is considered to be the latest gateway in electronic banking that provides a platform for doing banking transactions using mobile telecommunication devices. The aim of this paper is to investigate the level of adoption of Information and Communications Technology (ICT) in the banking sector and to assess the prospects of M-banking in Oman. The findings shows that most of the banks and the telecoms operators have the strengths to offer better qualities of electronic and mobile services to the residents of Oman. Currently, the banks are trying to offer one form of M-Banking or the other, but the weaknesses are the level of patronage and fewer service...
Felix Odyomo
The main purpose of this study was to assess the factors that affect the use of Mobile banking in Tanzania. The specific objectives of this study were to: assess the influence of users’ perceived risk on the use of Mbanking in Tanzania, and examine the effect of network coverage on the use of M-banking in Tanzania. This study employed a case study design using qualitative and quantitative approach. The population of the study was 4015 and samples of 150 respondents were used in this study. The study used questionnaire and interview in data collection. From the 150 questionnaires that were distributed, 120 were successfully returned but only 100 were usable for the analysis yielding a 66.7% response rate. Descriptive and inferential statistics were used to analyze the data. The analysis of the data was done with the help of the SPSS and Microsoft excel. The findings reveal that users’ perceived risks, lack of trust, security risks and poor network coverage are the key factors that ne...
Zahiruddin Md Babar
Abstract With the help of Information Communication Technology (ICT) along with Management Information Systems (MIS), mobile phone banking (M-Banking) as a new type of banking services can provide efficient and effective financial services for non bank account holders and rural people in Bangladesh. MIS, a blend of management and IT expertise, can generate the ideal framework, opportunities, and further improvements for M-Banking in Bangladesh. Increased cellular service users in rural areas of Bangladesh provide wide opportunities to expand M-Banking services in Bangladesh. People at each and every level of our country can make substantial contributions to the national economy & help building information based society through the use of M-Banking services. The focus of this study is to explore the preferences & expectations of the people at different levels regarding M-banking services in our country. Keywords: MIS, ICT, M-Banking, Cellular Service, IT.
Ajida Osman
The study was conducted to investigate the factors attracting customers to adopt mobile banking facilities in Malawi. Qualitative and quantitative methods were used in the study. Primary data was collected from National bank of Malawi customers. The study found that cost, attitude, easy to use and culture and the main factors affecting the customer's decision on whether to adopt mobile banking or not.
Prof.Dr. Nadire Cavus
This paper is written to state the advantages and disadvantages, the different models to test the effects of individual's intention to adopt mobile banking, the different technologies that are being implemented currently by banks and what the future holds for mobile banking. Information Technology (IT) has evolved over time and has changed the way business is conducted. The way people conduct business has been made easier and more efficient. IT has opened many doors for new technologies that are used within business and for individual use; the Banking sector is of no exception. Mobile banking is the fastest growing channel of banking as a result few people are walking into bank branches nowadays. Banks now need to remain relevant by catering to the needs and expectations of the customers and to the technology advancements. By providing better services and products customers are able to utilise. The role of IT in the banking sector can be divided into two categories: Communication and connectivity, and individual and business transactions. IT enables for sophisticated products to be developed with better frameworks, execution of dependable strategies and help with communication so to connect with people from different countries, businesses across the globe, geographical distance and diverse markets.
philip wambua
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Asian Online Journal Publishing Group
International Journal of Data Mining & Knowledge Management Process
dumor koffi
Kerathum Juma
Demis H Gebreal
The International Journal of Business & Management
Rashel Sheikh
IJSRP Journal
Worku Mulualem
heriyanni Mashithoh
PETER KIPLANGAT
Wisal Tingari
Euro Asia International Journals
Mohammad lashkary
IJSTE - International Journal of Science Technology and Engineering
Mochamad Edman Syarief
IJAERS Journal
International Journal of Bank Marketing
Judy Drennan
Viral Bhatt
Rehab Elbadrawy
TIJ's Research Journal of Social Science & Management - RJSSM
subramanian shanmugam
Kevin Ramadhan Eldi
Book Chapter
Dandison Ukpabi
Publishing India Group , Sukhjeet Matharu
Abebe Geleta
IMAGES
COMMENTS
A Research Proposal Submitted to the School of Graduate Studies of St. Mary's University to Undertake a Research in Partial Fulfillment of the Requirements for the Award of the Degree of Business Administration (MBA) BY
joint work with my supervisor Jan Bartholdy. Section 3, 4 and 5 are descriptions of the preliminary ideas for future research to be contained in the PhD thesis within the ove. all subject of Empirical Studies in Banking. The appendix describes my current progress of. gramme.2 Deposit Insurance and.
See Full PDF Download PDF A RESEARCH PROPOSAL ON THE IMPACT OF INTERNET BANKING ON CUSTOMER RETENTION by Umme Sauda Bente Morad ID: 0920284 An Internship Report Presented In Partial Fulfillment Of The Requirements of the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH May 2013 i fInternship A RESEARCH PROPOSAL ON THE IMPACT OF INTERNET BANKING ON CUSTOMER ...
The proposal examines the analysis of income and expenditure of the banking sector in India. Chapter 1 introduces the Indian banking system, its history and evolution. It discusses the sources of income and major expenditures for banks. It also covers non-performing assets and their impact. Chapter 2 outlines the research methodology, including ...
The study investigates the challenges, technology, and future research agenda of digital banking. The paper follows the manifestation of Kitchenham's SLR protocol. Six databases were used to ...
A Study on How Mobile Banking Has Afected the Banking Industry: Has Mobile Banking Improved Bank Performance?
The research observed that risk perception had a positive relationship with adoption of mobile banking hence as respondents continued to use mobile banking, they continued to be aware of the risks that mobile banking system has.
This paper presents an analytical framework that describes the business model of banks. It draws on the classical theory of banking and the literature on digital transformation. It provides an explanation for existing trends and, by extending the theory of the banking firm, it illustrates how financial intermediation will be impacted by innovative financial technology applications. It further ...
From the findings, the study concluded that flexibility of internet banking influence customer satisfaction to a great extent. In addition, many customers use internet banking because it is easy to use while personalized internet banking also affects customer satisfaction to a great extent.
PDF | During this Covid pandemic situation mobile banking plays a very important role in banking sector throughout the world. According to RBI report... | Find, read and cite all the research you ...
Research Proposal on "Measuring Customer's Perception to Mobile Money Transfer Services in Bangladesh (Mobile Banking)" Md. Idris Ali 3/7/19 Research Methodology ffResearch Title: Measuring Customer's Perception to Mobile Money Transfer Services in Bangladesh (Mobile Banking). Course Name: Research Methodology Course Code: AIS 4205 ...
The purpose of this research is to study the relationship between customer satisfaction. and consumer loyalty and apply its relationship into all the market industries including. products and services, particularly in financial institutions. Preliminary sample data.
Explore the latest full-text research PDFs, articles, conference papers, preprints and more on BANKING AND FINANCE. Find methods information, sources, references or conduct a literature review on ...
ABSTRACT e study has sought the effects of organizational culture on employees' engagement in Bank of Abyssinia. The study used quantitativ research method and explanatory research design to objectively answer the proposed research questions. Random Probability sampling technique was used to select the employees from the three districts and hea
Descriptive Research Design is used for the study as it includes the collection of the secondary data in order to meet the objectives of the research Different websites, proposal, report as well as the financial statement published by the NMB Bank are used for the collection of the data.
The primary purpose of this study is to assess the challenges and opportunities of electronic banking in Ethiopia in case of Dashen & Nib International Banks. This chapter, based on the findings of the study, presents the summary, conclusions and recommendations of the study. 5.1. Summary and Conclusions.
e Banking Proposal - Free download as Word Doc (.doc), PDF File (.pdf), Text File (.txt) or read online for free. This document is a research proposal that will examine the impact of electronic banking on customer satisfaction at Centenary Bank in Uganda.
Mobile banking is the most popular and powerful mode of service delivery, which ensures the delivery of banking services anywhere and anytime. This article attempts to analyse the current status of research on mobile banking in order to identify the themes to be explored by future researchers.
A Research Proposal - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. This research proposal aims to investigate the impact of internet banking on customer retention at Habib Bank Limited. Specifically, it seeks to identify factors of internet banking that can help Habib Bank Limited improve service quality and retain customers. The study ...
See Full PDF Download PDF THE ROLE OF MICROFINANCE SERVICES AND GROWTH OF SMALL ENTERPRISES CASE STUDY: FINCA UGANDA LIMITED BY KASANGO PHILLIP BAF/2017/418203 A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF BUSINESS AND MANAGEMENT IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR'S DEGREE IN ACCOUNTING AND FINANCE AT NKUMBA UNIVERSITY f AUGUST 2019 DECLARATION I declare ...
69 Appendix C: Research Methodology Appendix C: Research Methodology The FDIC's Youth Savings Pilot sought to identify and highlight promising approach - es to offering financial education tied to the opening of safe, low-cost savings ac-counts to school-aged children. The goal of the pilot is to document how—and
The OCC's economists support the OCC mission through economic thought leadership, analysis, and research to aid bank supervision and policy development. More More. Laws & Regulations. The OCC issues rules and regulations and takes enforcement actions against banks that don't comply.
This document provides a research proposal that aims to measure customer perceptions of mobile money transfer services in Bangladesh. The proposal includes an introduction outlining the increasing use of mobile devices and money transfer services. It then reviews relevant literature on mobile banking adoption factors, services offered in other countries, and the current state of mobile banking ...
Preproposal Review & GMAS Entry Page 1 of 3. Applicable To: HMS & HSDM PIs and department administrators . Key ORA Contact: Associate Director, Pre-Award Services . Original Guidance Effective Date: 2/1/2017 Version Number: 1.2 . Version Effective Date: 8/23/2024 . Guidance on Preproposals: ORA Review & GMAS Entry
St. Mary's University Institutional Repository Thesis and Dissertation Masters Program Business Administration Please use this identifier to cite or link to this item ...
How will the proposal be reviewed? Proposals will be evaluated based on 1. Submission of a complete application 2. Clarity of undergraduate researcher's role in the project 3. Feasibility/timeline of the project 4. Potential products of research 5. Appropriate budget and budget justification Who will review the proposal?
Mobile banking is a developing mobile technique that has combined information technology and commerce applications together. Since mobile banking was introduced, consumers have been able to use it to obtain special services 24 hours a day without
What is required in the proposal? The proposal is limited to 3 pages and includes Specific external grant/RFP for the grant proposal to be written Brief overview of the grant proposal being written (e.g., specific aims, research questions, goals) Timeline for the grant proposal writing and submission, including specific benchmarks to be