resume cover letter for help desk entry level examples

5 Professional Help Desk Cover Letter Examples for 2024

Your help desk cover letter should immediately spotlight your customer service skills. Display your technical proficiency as it's key to your role's success. Connect your personal drive with real scenarios where you've excelled in troubleshooting. Employers seek candidates who thrive under pressure, so highlight your resilience and problem-solving abilities.

All cover letter examples in this guide

Desktop Support

Help Desk Manager

Service Desk Manager

Technical Support Manager

Cover letter guide.

Help Desk Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Help Desk Cover Letter

Key Takeaways

Crafting a help desk cover letter can seem daunting when you're already deep into job applications. It's not just about rehashing your resume; it's an opportunity to weave a compelling narrative around your crowning professional achievement. Striking the perfect balance of formality without slipping into clichés, your cover letter should be concise—never exceeding one page—as it serves as a brief introduction to your career highlights and potential.

• Personalize the greeting to address the recruiter and your introduction that fits the role;
• Follow good examples for individual roles and industries from job-winning cover letters;
• Decide on your most noteworthy achievement to stand out;
• Format, download, and submit your help desk cover letter, following the best HR practices.

Use the power of Enhancv's AI: drag and drop your help desk resume, which will swiftly be converted into your job-winning cover letter.

If the help desk isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

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Help Desk cover letter example

New York, NY

+1-(234)-555-1234

[email protected]

• Emphasizing practical experience and quantifiable achievements, such as increasing productivity by 20%, provides concrete evidence of the candidate's impact in previous roles.
• Demonstrating leadership by mentioning the supervision of a team illustrates the candidate's ability to manage and lead, a vital skill in an IT Support role where team projects are common.
• Customizing the cover letter to resonate with the company's values, such as innovation and customer satisfaction, allows the candidate to align their personal professional philosophy with the potential employer's culture.
• Expressing eagerness and confidence in one's proactive approach addresses a key need in IT support roles – the ability to anticipate and resolve IT issues promptly and efficiently.

The format of your help desk cover letter: structure, fonts, margins, and more

Your help desk cover letter should include a header (with your name, position, and date); a greeting and introductory paragraph; a body and closing paragraphs; and an optional signature.

Remember that you're writing your help desk cover letter for recruiters - as the Applicant Tracker System won't scan this content.

Here are a few more tips and tricks to keep in mind when formatting your help desk cover letter:

• Use the same font in your help desk cover letter and resume . We recommend modern fonts, e.g. Lato and Rubik, to help you stand out, instead of the stereotypical Arial and Times New Roman.
• Each paragraph should have single spacing, which is already set up for you in our cover letter templates .
• Our cover letter builder follows industry standards for your help desk cover letter formatting - with a one-inch margin, surrounding your content.
• Always export your help desk cover letter in PDF to ensure the image or text quality stays the same and your writing isn't moved about.

The top sections on a help desk cover letter

• Header: This section includes your contact information and the date, which is essential for the recruiter to reach out to you easily and shows attention to detail, a critical quality in a help desk role.
• Greeting: Personalize the greeting by addressing the recruiter or hiring manager by name; this demonstrates your research skills and personalized approach, both important in a help desk position.
• Introduction: Clearly state the job you're applying for and express your enthusiasm for the role; this sets the tone and shows that you are genuinely interested in providing support and resolving issues as a help desk professional.
• Body: Highlight your technical skills, experience with troubleshooting, and excellent customer service capabilities, tailoring examples to the help desk role to show that you understand and can meet the specific demands of the position.
• Closing: Reiterate your interest in the role, invite the recruiter to contact you for an interview, and thank them for considering your application, reflecting the polite and proactive communication expected of someone in a help desk job.

Key qualities recruiters search for in a candidate’s cover letter

• Deep understanding of various IT systems and technologies: Recruiters look for candidates who can swiftly troubleshoot and resolve technical issues, which necessitates a solid foundation in IT.
• Proven record of exceptional customer service: Help desk roles require interacting with users who may be frustrated or confused, so showing a history of positive customer interactions is crucial.
• Strong communication skills, both written and verbal: Help desks often involve explaining complex concepts in simple terms to non-technical users, making clear communication vital.
• Patience and empathy: Dealing with users facing technical difficulties requires a calm and understanding approach to provide effective support.
• Experience with help desk software and ticketing systems: Recruiters seek candidates familiar with the tools that streamline support tasks and manage workflow.
• Ability to work under pressure and manage time effectively: Help desk professionals frequently handle multiple issues at once and need to prioritize tasks efficiently while maintaining a high-quality service.

Personalizing your help desk cover letter salutation

Always aim to address the recruiter from the get-go of your help desk cover letter.

• the friendly tone (e.g. "Dear Paul" or "Dear Caroline") - if you've previously chatted up with them on social media and are on a first-name basis;
• the formal tone (e.g. "Dear Ms. Gibbs" or "Dear Ms. Swift") - if you haven't had any previous conversation with them and have discovered the name of the recruiter on LinkedIn or the company website;
• the polite tone (e.g. "Dear Hiring Manager" or "Dear HR Team") - at all costs aim to avoid the "To whom it may concern" or "Dear Sir/Madam", as both greetings are very old-school and vague.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department] Manager,
• Dear Mr./Ms. [Last Name],
• Dear HR Director,
• Dear Selection Committee,

The help desk cover letter introduction: focusing on your unique value, with a creative twist

You are not the only one wondering how to start your help desk cover letter. Those first two sentences introduce your profile and should be memorable.

No pressure.

When beginning your help desk cover letter , immediately point out the unique value of working with you. In other words, what you promise to bring to the role by using your past track record of success.

Start your help desk cover letter with a creative twist by telling a joke or stating something relatable. Select this type of introduction only if it aligns with the company culture.

Choosing your best achievement for the middle or body of your help desk cover letter

Now that you have the recruiters' attention, it's time to write the chunkiest bit of your help desk cover letter .

The body consists of three to six paragraphs that focus on one of your achievements.

Use your past success to tell a story of how you obtained your most job-crucial skills and know-how (make sure to back these up with tangible metrics).

Another excellent idea for your help desk cover letter's middle paragraphs is to shine a light on your unique professional value.

Write consistently and make sure to present information that is relevant to the role.

Finishing off your help desk cover letter with what matters most

So far, you've done a fantastic job in tailoring your help desk cover letter for the role and recruiter.

Your final opportunity to make a good impression is your closing paragraph.

And, no, a "Sincerely yours" just won't do, as it sounds too vague and impersonal.

End your help desk cover letter with the future in mind.

So, if you get this opportunity, what do you plan to achieve? Be as specific, as possible, of what value you'd bring to the organization.

You could also thank recruiters for their interest in your profile and prompt for follow-up actions (and organizing your first interview).

Keep this in mind when writing your zero experience help desk cover letter

Even though you may not have any professional experience , your help desk cover letter should focus on your value.

As a candidate for the particular role, what sort of skills do you bring about? Perhaps you're an apt leader and communicator, or have the ability to analyze situations from different perspectives.

Select one key achievement from your life, outside work, and narrate a story that sells your abilities in the best light.

If you really can't think of any relevant success, you could also paint the picture of how you see your professional future developing in the next five years, as part of the company.

Key takeaways

Creating your help desk cover letter should be a personalized experience for the role and the recruiter, where you:

• Format your cover letter using the same ATS-friendly font (e.g. Railway) as you did for your resume;
• Greet recruiters, using their name, and follow up with two sentences to introduce yourself, your interest in the role, and to stand out;
• Map out one key success from your career (or life) that has taught you job-crucial skills;
• Substitute your lack of experience with an achievement from your internships, degrees, or volunteering gigs;
• End with a promise for your potential or your availability for an interview.

Help Desk cover letter examples

Explore additional help desk cover letter samples and guides and see what works for your level of experience or role.

Cover letter examples by industry

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IT Helpdesk Cover Letter Example

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Your IT Helpdesk cover letter should start by addressing the hiring manager directly, if their name is known. If not, a general greeting is acceptable. Then, introduce yourself and state the position you are applying for. You should also mention where you found the job posting. For example, "Dear [Hiring Manager's Name], I am writing to apply for the IT Helpdesk position I saw advertised on [Job Board]. As a skilled IT professional with [specific experience], I am confident in my ability to provide excellent technical support and problem-solving skills." This introduction is professional, direct, and shows you've done your research about the position.

The best way for IT Helpdesks to end a cover letter is by expressing enthusiasm for the opportunity, reiterating the value they can bring to the company, and inviting further discussion. For example: "I am excited about the possibility of bringing my technical skills and customer service experience to your IT Helpdesk team. I am confident that my ability to troubleshoot complex IT issues, coupled with my dedication to providing excellent customer service, would greatly benefit your organization. I look forward to the opportunity to discuss my candidacy further. Thank you for considering my application." This ending is effective as it reinforces your suitability for the role, shows eagerness to contribute to the company, and opens the door for further communication.

An IT Helpdesk cover letter should include the following elements: 1. Contact Information: At the top of your cover letter, include your name, address, phone number, and email address. If applicable, also include your LinkedIn profile or professional website. 2. Salutation: Address the hiring manager directly if you know their name. If not, use a general salutation like "Dear Hiring Manager". 3. Introduction: Start with a compelling introduction that grabs the reader's attention. Mention the position you're applying for and where you found the job listing. 4. Relevant Skills and Experience: This is the main body of your cover letter. Highlight your technical skills that are relevant to the job description. This could include knowledge of specific software, troubleshooting abilities, or experience with certain systems. Also, mention any customer service skills, as IT Helpdesk roles often involve assisting others. 5. Achievements: Use this section to highlight any significant achievements in your previous roles. This could include instances where you've gone above and beyond to solve a technical issue, or if you've received recognition for your customer service skills. 6. Education and Certifications: Briefly mention your educational background and any certifications you hold that are relevant to the role. For IT Helpdesk roles, this could include a degree in a related field or certifications like CompTIA A+ or ITIL. 7. Closing Statement: In your closing statement, express your enthusiasm for the role and the company. Also, mention your availability for an interview and thank the hiring manager for considering your application. 8. Signature: End with your signature and full name. Remember, your cover letter should complement your resume, not duplicate it. It's your chance to tell a story about your professional journey and demonstrate how your skills and experience make you the ideal candidate for the role.

Related Cover Letters for IT Helpdesk

It support analyst cover letter.

IT Support Specialist Cover Letter

IT Support Manager Cover Letter

IT Service Manager Cover Letter

IT Systems Analyst Cover Letter

IT Security Analyst Cover Letter

IT System Administrator Cover Letter

IT Architect Cover Letter

Related Resumes for IT Helpdesk

It support analyst resume example.

IT Support Specialist Resume Example

IT Support Manager Resume Example

It service manager resume example, it systems analyst resume example, it security analyst resume example, it system administrator resume example.

IT Architect Resume Example

Try our AI Cover Letter Generator

Resume Worded   |  Career Strategy

14 entry-level it support specialist cover letters.

Approved by real hiring managers, these Entry-Level IT Support Specialist cover letters have been proven to get people hired in 2024. A hiring manager explains why.

Table of contents

• Entry-Level IT Support Specialist
• Junior IT Support Technician
• IT Helpdesk Technician
• IT Support Specialist
• Technical Support Specialist
• Junior Technical Support Specialist
• IT Service Desk Analyst
• Technical Support Representative
• Alternative introductions for your cover letter
• Entry-Level IT Support Specialist resume examples

Entry-Level IT Support Specialist Cover Letter Example

Why this cover letter works in 2024, company name.

Using a real and well-known company name, like IBM, instantly adds credibility to your cover letter and shows that you've done your research on the industry.

Quantifiable Achievement

By mentioning a specific number of IT issues resolved, you demonstrate the impact you've made in your previous experience and give the hiring manager a clear idea of your capabilities.

Addressing Key Skills

Highlighting your ability to quickly identify and address IT problems shows that you understand the main responsibilities of the role and are well-suited for it.

Showing Excitement for Growth

Expressing eagerness to learn from professionals at the company indicates that you're not only passionate about the role, but also dedicated to personal and professional development.

Showcase Your Achievements with Numbers

Wow, you resolved 99% of over 120 daily tech issues? That's impressive! Not only does it show your technical competence, but it also demonstrates your ability to handle high-pressure situations. It's always a good idea to quantify your achievements; it gives hiring managers a clear idea of what you can accomplish.

Highlight Your Initiative

Starting a new process that reduced problem recurrence by 30%? That's a big deal! You've shown us that you're not just a problem solver, but also an innovator who's willing to proactively look for ways to improve things. This is definitely the kind of initiative employers love to see.

Express Your Drive and Passion

Your excitement about the role and its challenges is genuinely refreshing. It tells me that you're not just applying because you need a job, but because you're genuinely interested in what you'll be doing. That kind of passion can really make a difference in your work performance.

Highlighting the Value You Bring

When you explain how your past experience will directly contribute to the company's goals, it shows you've done your homework. It also communicates your understanding of the role and how you plan to make an impact. This specific and direct approach is much more effective than general statements about your skills and abilities.

Showing Your Enthusiasm for Innovation

By expressing your interest in integrating and expanding upon the company's existing technologies, you show that you're not just here to maintain the status quo. You're eager to take initiative and push for improvements. It also suggests that you're keeping up with technology trends and are ready to bring fresh, innovative ideas to the team.

Aligning Your Personal Drive with the Company’s Culture

When you express that you are excited about working with cutting-edge technology in a creative, problem-solving environment, you're confirming that you're not only qualified for the role, but also a good fit for the company culture. This shows that you've done your research and understand the values that drive the company, and you are motivated to contribute to it.

Show early passion for IT

Talking about your early interest in computers helps to show your genuine passion for technology. This makes you memorable.

Demonstrate problem-solving prowess

Describing your role as a go-to person for IT issues during an internship highlights your capability to handle challenges effectively.

Highlight importance of communication

Emphasizing your ability to explain complex tech in simple terms showcases your customer service skills, which are critical in IT support roles.

Express eagerness to contribute

Showing excitement about joining the company and contributing to its goals reflects a proactive and positive attitude, which is highly valued.

Close with a forward-looking statement

Ending your letter by looking forward to discussing your fit for the role demonstrates confidence and enthusiasm for the opportunity.

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Start with a personal connection to the company

Beginning your cover letter by mentioning a personal experience with the company's products builds a relatable introduction that can capture a hiring manager's interest.

Show how your education has prepared you

Describing specific projects and internships gives concrete examples of your relevant experience and how it's directly applicable to the job you're applying for.

Emphasize your communication skills

Asserting your ability to simplify complex technical issues demonstrates valuable customer service skills, essential for any IT support role.

Highlight your drive to keep learning

Showing your enthusiasm for staying current with industry trends not only proves your passion for technology but also your potential to grow and contribute fresh ideas.

Ending your cover letter by looking forward to discussing your alignment with the company's mission suggests confidence and eagerness to contribute to the team.

Show your early passion for technology

Starting with a personal story, like building a computer at 12, makes your cover letter memorable and shows your long-term interest in technology.

Quantify your achievements

Talking about how many support tickets you resolved daily proves your ability to handle a busy work environment. This tells me you're someone who can manage our workload.

Demonstrate your technical skills and impact

Detailing your experience with specific tools and how you solved a major issue showcases your technical expertise. It also shows you're a proactive problem solver.

Express enthusiasm for the role

Stating your excitement to join the team and contribute indicates that you're not just looking for any job, but are genuinely interested in this position.

End with a strong call to action

Finishing your cover letter by looking forward to discussing your contribution to the company's mission makes you seem eager and ready to take the next step.

Junior IT Support Technician Cover Letter Example

Establish yourself as a reliable resource.

You became the 'go-to person' for tech issues? That's a testament to your skills and your reliability. By presenting yourself in this way, you're showing that you're a dependable team player who can be counted on to get the job done.

Show the Real-World Impact of Your Work

Reducing ticket volume by 25% is no small feat. By sharing this, you've shown that your skills have a tangible, positive impact on your workplace. It's always important to demonstrate that your work can lead to real improvements.

Link Your Expertise to the Company's Needs

You're not just excited about working at Microsoft, you're excited about how your expertise can help their employees. That's brilliant! You're showing that you understand the role and its importance to the company. This kind of understanding is something we always appreciate seeing.

Relate your everyday tech experiences

Sharing how you're the go-to tech problem solver in your personal life adds a relatable touch, indicating you're naturally inclined towards IT support.

Highlight customer satisfaction and efficiency

Mentioning your success in resolving a high volume of requests with a high satisfaction rate emphasizes your focus on both quality and efficiency.

Showcase your problem-solving in critical situations

Describing how you quickly resolved a server issue demonstrates your ability to work under pressure, an essential skill for a junior IT support technician.

Communicate your alignment with the company's goals

Expressing your excitement to contribute to the company's mission shows that you understand and share their values, making you a potentially great fit.

Ending your cover letter by saying you're eager to explore how you can support the company's vision makes a positive, forward-looking closing statement.

IT Helpdesk Technician Cover Letter Example

Connecting your past learnings with the company’s approach.

By recognizing a vital lesson from your past work and linking it to the company’s philosophy, you are highlighting your ability to learn and adapt. At the same time, it underlines your awareness of the company's approach to IT solutions and your eagerness to work within that framework. This resonates well with hiring teams because it demonstrates that you have a growth mindset and are ready to align with the company's strategies.

Translating Your Approach into Action

When you talk about how your proactive and user-focused approach could enhance the company's IT support services, you help the recruiter visualize your potential impact. You're not just stating your skills; you're showing how you plan to use them. This kind of forward thinking is great because it shows that you're already thinking about how you can make a difference in this role.

IT Support Specialist Cover Letter Example

Connect personal experience to professional goals.

Mentioning your background as a family IT support person links your personal passion with your professional aspirations, creating a compelling narrative.

Showcase efficiency improvements

Detailing specific achievements such as reducing resolution times and improving customer satisfaction quantifies your impact and demonstrates your value to potential employers.

State excitement for the company

Expressing enthusiasm for joining the company and contributing to its success indicates you're not just looking for any job, but are interested in this particular role.

Assert your suitability for the role

Confidently stating your belief in your fit for the role suggests professionalism and readiness to contribute positively.

Invite further conversation

Encouraging a discussion about your potential contributions shows you're open to dialogue and eager to learn more about how you can fit in.

Technical Support Specialist Cover Letter Example

Show your lifelong passion for it support.

When you share your long-term interest in technology, it highlights not just your skills but your genuine enthusiasm for the field. This can make you more memorable to hiring managers.

Demonstrate impact with specific achievements

Talking about a project where you made a real difference, like creating a knowledge base that cut support tickets by 25%, shows you're someone who takes initiative and delivers results.

Connect your ambition to the company’s goals

Expressing excitement to apply your technical skills at the company demonstrates that your goals align with theirs, making you a potentially great fit for their team.

Highlight commitment and adaptability

Pointing out your technical background, customer service commitment, and adaptability reassures the hiring manager of your readiness to tackle the challenges of the role.

Stating your desire to help the company empower clients through innovative solutions shows that you're not just looking for any job, but specifically one where you can make a meaningful impact.

Junior Technical Support Specialist Cover Letter Example

Show your it service desk analyst impact.

Talking about your past success in solving technical problems quickly shows you can handle the challenges that come with the job.

Highlight key IT skills and achievements

When you mention specific improvements like faster response times and happier customers, it gives a clear picture of how you can help a new team.

Express interest in the company's values

Showing you have done your homework about the company's focus on innovation and learning suggests you will fit in with their culture.

Emphasize your work ethic and adaptability

Stating you are prepared for a fast-paced work environment reassures hiring managers that you're ready for the job's demands.

Thank the hiring manager professionally

A polite thank you note sets a positive tone and leaves a good impression.

IT Service Desk Analyst Cover Letter Example

Express enthusiasm for the it service desk analyst role.

Your excitement about the job and the company shows you're genuinely interested in being part of their team.

Demonstrate teamwork and project success

Highlighting your role in a successful project proves you can work well with others and achieve results.

Showcase communication and technical skills

Mentioning your strong communication skills alongside your technical ability indicates you can effectively support and interact with team members and clients.

Highlight a commitment to professional growth

Emphasizing a desire to learn and develop professionally shows you're looking to contribute long-term to the company.

Politely end your IT service desk analyst cover letter

Ending your letter with a thank you and a forward-looking statement keeps the conversation open for future discussions.

Technical Support Representative Cover Letter Example

Show your passion for technical support early.

Talking about your early interest in how things work demonstrates a lifelong passion for technology. This is a good way to show you're not just looking for any job, but you have a genuine interest in the technical support field.

Quantify your technical support achievements

By mentioning the number of support cases you resolved daily, you give a clear picture of your capability and efficiency. This helps hiring managers understand the volume of work you can handle and your success in previous roles.

Demonstrate problem-solving skills in technical support

Describing a specific challenging situation like a network outage and how you overcame it showcases your problem-solving skills. It tells employers you can handle pressure and are capable of quick thinking and effective action in crisis situations.

Express your enthusiasm for the role

Using strong, positive language about joining the team shows you're eager and ready to contribute. It's important to convey excitement about the opportunity, as it suggests you will be a motivated and engaged employee.

Ending your cover letter by looking forward to discussing your application further is a proactive move. It shows you're interested in taking the next step and confident in your ability to contribute to the company's success.

Alternative Introductions

If you're struggling to start your cover letter, here are 6 different variations that have worked for others, along with why they worked. Use them as inspiration for your introductory paragraph.

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5 Help Desk Resume Examples Built to Work in 2024 

Help Desk Resume

• Help Desk Resumes by Experience
• Help Desk Resumes by Role
• Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

or download as PDF

Why this resume works

• It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

• The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

• You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

• Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

• Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

• Customer Service
• Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

• Ticketing Systems
• Hardware Knowledge
• Network Troubleshooting
• Cybersecurity
• Mobile Device Support
• Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

• Highlight how quickly you were able to acknowledge and address user requests or IT issues.
• Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
• Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
• Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

• Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
• Led a project to update password security policies using LastPass, curbing security breaches by 56%
• Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
• Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

• Implemented
• Optimized 
• Coordinated
• Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

• Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
• Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
• Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

• Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
• If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
• List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

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• Entry-Level

Entry-Level cover letter example

When you are at the start of your career, writing a one-page cover letter might seem like a daunting prospect. You don’t have much work experience to share, so is it worth writing an entry-level cover letter at all?

A cover letter offers an opportunity to expand on the personal aspects and motivations of your application, so this is arguably more important for an entry-level candidate who is looking to share their “why.” The hiring manager won’t expect you to possess tons of experience, but they will want to hear about why you want the job.

An entry-level cover letter that is lacking personality is the first sign of an employee who doesn’t know where they are going and is likely to jump ship at the first sign of trouble.

At Resume.io, we explore the nuances of writing career documents for a wide range of professionals. Our library of cover letter examples covers a wide range of professions and is well worth a browse (depending on your desired industry). However, everyone needs to start somewhere, so this guide offers some more general advice.

How you begin your career can have a significant effect on your first decade in the workplace. Sell your potential as well as possible. In this blog, we look at

• How to format an entry-level cover letter.
• What to include in each cover letter section – structure your story.
• How to write an entry-level cover letter with absolutely no experience.
• Basic mistakes to avoid when composing the cover letter.

Best format for an entry-level cover letter

It might be said that a hiring manager could be more likely to read an entry-level cover letter than a resume. They will expect your resume to be somewhat threadbare, but your cover letter should be buzzing with personality and brimming with potential. Sure, it will read more like a career objective, but you need to get the hiring manager to buy into your dream.

Like any good sales document, you should set out your arguments into a simple format. Every entry-level cover letter should contain

• The cover letter header
• The greeting/salutation
• The cover letter intro
• The middle paragraphs (body of the letter)
• The ending paragraph of your cover letter (conclusion and call-to-action)

Rather than individual paragraphs for your motivations, personal background and future hopes, it is best to mix up your “fit” within a timeline of where you have been to where you are going. Put the potential job at the center of your arguments and think about the culture of your future employer when you share certain personality traits.

Our comprehensive cover letter guide has more information about the nuances of writing a cover letter. If you are wondering which font to use or whether your cover letter should repeat the details on your resume, it’s all there.

Check out our entry-level cover letter sample. Inspiration starts here:

Dear Mr. Vallant,

I am currently in the final year of high school and am looking for an entry-level weekend role to see me through college. I have experience in the gardening and landscaping sector and would relish the chance to serve customers at your garden center.

I am prepared to get involved and do any duties that are required of me. I understand that there is a lot of physical work involved with moving stock and arranging displays – as a keen sportsperson I would enjoy the physical challenge. 

Consulting with customers and helping them make the right decisions is something that I have witnessed during my landscaping experience. I have taken on board much of the advice and look forward to building on my knowledge. Customers come to a garden center for solutions as well as products. As a marketing student, I always seek to find the most effective method of communicating with someone.

Several of my college friends have worked at your garden center previously. From all their positive impressions, it is the mix of experience and youth amongst your staff that attracts me the most. I am keen to learn from your amazing team.

My side interest in marketing technology and software may allow me to offer some ideas in terms of how you track the needs and habits of your customers. This is a project that I know is high on your agenda and I believe that I am well-equipped to help. I would welcome the opportunity of an interview to discuss this further.

Chris Wrekin

Cover letter header

The cover letter header is the first thing that the hiring manager will notice. It should have an attractive design, but not detract from the message of your entry-level cover letter. Do not make the mistake of creating a visually stunning cover letter to mask a lack of experience.

Include your full name, email address, and phone number. You don’t have to include your full postal address (data protection issues) and you are no longer required to include the inside address of the employer. Your letter will be sent to them via email, not by post. 

Make sure to include your contact details both on your cover letter and your resume. You never know when the hiring manager might decide to invite you to an interview.

Cover letter greeting

The greeting for an entry-level cover letter should be as respectful as any formal letter. It is likely that you won’t know the hiring manager, so beginning with a “Dear Mr./Mrs. Surname” is the safest option. You may want to adopt a friendly and conversational tone if you know the hiring manager personally, but other people may read the letter so stick with this convention.

If you are not sure to whom the cover letter should be addressed, phoning to check the correct name is not the worst option. It shows initiative and offers an opportunity to have a chat with the receptionist. Don’t bug them too much, but if you feel that they are in a chatty mood, you never know what you might be able to find out if you dig a little.

The final option is to address the team. “Dear Company Team” is a warm start to a cover letter and preferable to the old-fashioned “To Whom It May Concern.”

Cover letter introduction

When it comes to the cover letter introduction, you need to lead with your greatest value to the employer. This should be something tangible from any volunteering, internship, or work placement experience. Ideally, it should be relevant to the job in question. 

While an entry-level cover letter should be packed with personality, you need to lead with something concrete to whet the hiring manager’s appetite. So many of your competitors will start by saying something fluffy and inspirational. Hopefully, you can do a little better. Pick a strong message and make the hiring manager take notice.

Dear Mr. Vallant, I am currently in the final year of high school and am looking for an entry-level weekend role to see me through college. I have experience in the gardening and landscaping sector and would relish the chance to serve customers at your garden center.

Cover letter middle part (body)

The middle part of an entry-level cover letter should set you apart from the competition. This is the only way to elevate your candidacy to the point of securing an interview. There are various ways to do this, so let’s look at the sort of content you might share.

When writing, you should consider the sorts of transferable skills that the hiring manager will be looking for. They won’t expect too much as they know that they will be taking on a student, so tailor your story to their needs. Share a mix of work experience, academic excellence, interpersonal skills, and personal stories. 

The most important thing about an entry-level cover letter is the sense that this first job is an important stepping-stone for your career. Many employers will hope that you take the next step internally, so don’t shy away from sharing your broader career aspirations. It may even be worth looking at the career progression of your potential future boss on LinkedIn. What did the early years of their career look like? Try to make connections wherever possible.

Organization and communication skills should feature prominently. Share some successes (with context) from your previous experience. Quantify your story where possible.

Make sure that you impress the ATS software.

When employers expect to receive a large volume of applications, many employ Applicant Tracking Systems (ATS) to filter the applications. This software will process your cover letter and resume, slot you into a database, and even conduct the first round of selections.

If your cover letter does not contain the required number of keywords at this stage, a hiring manager may not get to read it at all. This is not to say that you should seek to mirror the job description, but your content should not be a million miles away. Use some of the job description terms if possible – that is what the ATS system will use as its reference point.

When drafting a cover letter, don’t be surprised if you write too much for the middle part. It is easier to cut sections out than scratch your head about what else to include. When editing, always imagine yourself in the position of the hiring manager. What would impress them?

How to close an entry-level cover letter (conclusion and sign-off)

The final part of an entry-level cover letter should end with a sense that there is much more to come. There is always a certain excitement when you hire an entry-level applicant as you know that their learning curve is going to be steep. If you have demonstrated that you are a safe pair of hands, the hiring manager will expect great things.

It is therefore perfectly acceptable to share your desire to find out more about the role during a potential interview. Don’t come across as presumptuous. Something like “I look forward to a potential meeting to find out more” will be fine. Injecting a sense of urgency with such a call to action may be effective – they will know that you will be applying to other roles.

Entry-level cover letter with no experience

It is clear that an entry-level applicant will not have much work experience, but it is unlikely that you will have zero work experience. Find a balance between writing a relevant cover letter for the job in question and including every single bit of work experience from the past five years. You will have done a lot of random stuff – you don’t have to include it all. Think about the following considerations:

• How can you make your volunteering and internships relevant for the role?
• Show that you understand the areas where you need to grow.
• How will your interpersonal skills impact your performance?

The good thing with an entry-level cover letter is that the expectations will be low. If you can manage to stand out in any number of ways, your chances of securing an interview will be high. Everyone has to start somewhere.

Basic mistakes in an entry-level application letter (and how to avoid them)

When a hiring manager does not have too much to judge, the presence of any mistakes will assume even more significance. Be careful to avoid the following:

• Check your grammar with an online checker such as Grammarly. Ask a friend to proofread the text and make sure that it sounds like you.
• Make sure that the cover letter is no longer than a page, but it should also be no shorter than 300 words. A few short lines will expose your inexperience.
• Don’t be overly formal. Attempting to seem like a consummate professional will be inauthentic. Write as you would speak during an interview.

Key takeaways

• Every entry-level applicant needs a cover letter to complement their resume
• Don’t repeat the resume – focus on your personality, and objectives and manufacture a compelling fit with the role.
• Research what the hiring manager is looking for – speak directly to them
• Get the visuals spot-on with our expert cover letter templates.

Have a look at some more cover letter examples:

• Internship cover letter sample
• Scholarship cover letter example
• Graduate cover letter sample
• Student cover letter example
• Resident assistant cover letter sample

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