catchy resume titles computer help desk

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IT help desk is an important part of any organization.

As an IT help desk professional, it is your responsibility to provide technical support to customers and uphold the productivity of an organization.

And in this blog, we have listed all the tricks and tips to help you frame the perfect job-winning IT help desk resume that can get you on the radar of the recruiters.

Before going further, take a look at our IT help desk sample resume to know what an ideal resume should look like:

• Programming Languages: Java, Python, C#, C++
• Service Management Software: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk, SolarWinds Service Desk
• Oversaw 15+ help desk staff members who were tasked with assisting customers remotely, by e-mail or phone, or in-person
• Played a key role in hiring, scheduling , and providing employee evaluations and feedback
• Administered repairing, upgrading , and complete configuration of 200+ PCs and related peripherals
• Performed periodic hardware & software checks to ensure that they are functioning properly; improved quality by 17%
• Motivated the team members, administered training materials and gave KTs to small or large audiences once a month
• Trained 150+ non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15%
• Performed random audits to ensure that the help desk team of 50+ employees is providing good customer service
• Increased client satisfaction by 30% through effective communication and problem solving
• Attended major support calls (~20/day ), 5+ walk-in customers, and 30+ emails daily for Tier 2 & 3 levels technical support
• Developed, executed, and followed IT operational policies, standards, and work instructions for customer support
• Installed and updated hardware & software and recommended computer equipment to reduce the overall cost by 18%
• Designed & performed tests on 15+ applications as per the required standards and ensured data security
• Documented all software/applications upgrades & modifications and maintained the IT & software Inventory
• Responded to user's inquiries ( 25+ daily ) regarding computer, email, phone connectivity, software or hardware inquires
• Answered, evaluated, and prioritized incoming telephone , voicemail, e-mail, and in-person requests for assistance
• Collaborated with 7+ vendors to troubleshoot issues related to IT equipment, LAN/WAN connectivity, and software
• Installed and configured computer systems & installed/updated to the latest software/applications for 30+ employees
• Responded to 15+ customer inquiries in a day, diagnosed the issue and assisted them in troubleshooting challenges
• Updated, maintained & monitored all aspects of computer networks and resolved network related issues
• Assisted in resolving technical issues concerning 15+ client's accounts and the company's software infrastructure
• CompTIA A+ Certified Professional | CompTIA | Apr '17
• GPA: 4.5/5.0

Here is a brief overview of our 2022 It Help Desk Resume Blog:

• Unless you are a job hopper or looking for a change in your career, make use of the reverse-chronological format.
• Create separate sections to highlight your key skills and technical skills in an IT help desk resume skills.
• If you are a certified professional, make sure that you mention the details in your IT help desk technician resume.

To analyze more about what to put on a resume for IT help desk job, keep reading.

You will also learn how to write a job-winning IT help desk support resume while simultaneously learning:

• What to put on a resume for IT help desk job that can make you stand out.
• How to highlight your skills in an IT help desk entry level resume.
• How to create a keyword optimized IT help desk resume.
• How to compose a suitable IT help desk resume summary.
• How to optimize your IT help desk resume skills.

Hiration's Online Resume Builder is here to help you write the perfect IT help desk resume with professional assistance.

Our Online Resume Builder is stocked with a huge library of resume examples and an IT help desk resume template that will make your job application easier and effective!

All you have to do is replace the pre-filled information in our example templates with your details as per the targeted job application requirements.

Follow the given steps and learn how to write an IT help desk resume that will further help you communicate your skills to the recruiters:

Pick the Right IT Help Desk Resume Format

Include distinct sections to organize your it help desk resume, start by framing your it help desk resume header, draft a flawless it help desk professional experience section, provide the details of your education in the it help desk resume, highlight your it help desk resume skills, conclude your it help desk resume with a suitable summary/objective, use hiration’s services to create the perfect it help desk resume.

Here is a list of all the topics that you will learn in this blog:

[ Back to Table of Content ]

The Applicant Tracking System is a reliable software used by most recruiters and employers during the hiring process.

And the right resume format can help you enhance your IT help desk resume in the most effective way and make it easier for the recruiters to recognize your professional expertise.

Pick the most suitable resume format from the most distinct ones described below:

Reverse-Chronological: This is one of the best and the most preferred resume format because your most recent and relevant professional details are highlighted upfront to make it recruiter-friendly. Additionally, it is also ATS-friendly and hence gives you a higher chance to get recognition from the recruiters.

Functional: This format is not the best kind to be used as it is not effective enough to help you rank high on the ATS. But for freshers, job-hoppers, and people looking for a change in their career, this resume format can have its benefits. Try and avoid using it if you have a smooth sailing career trajectory.

Combination: This resume format can be effective for framing your IT help desk resume if you have extensive years of professional experience ranging between 15-20 years. You can highlight both your skills as well as your work experience and describe them in detail.

In case you are not sure about which resume format to use to frame your resume for IT help desk, you can always rely on our resume experts at Hiration.

Here is an opportunity to get your resume reviewed by professionals to make it recruiter friendly and ATS-compliant.

There are two types of resume sections and you need to know exactly which sections to include in your resume that can help you frame a job-winning resume.

The sections listed below are the traditional or standard sections that should be included in your resume at all times:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The below-given sections are optional and you can include them whenever required or deemed necessary to add value to your standard sections:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

To learn more about resume sections you can go through Hiration's 2022 Guide to adding the right sections in a resume .

Or you can simply go to Hiration’s Online Resume Builder and create an IT help desk support resume that can help you get shortlisted for the job of your dreams.

If you are someone who uses "CV" or "Resume" as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hiration’s Online Resume Builder :

IT Help Desk Resume: Personal Information

Provide the required details to make sure that the recruiters get in touch with you for any likely shortlist.

An ideal personal information section should contain the following:

• Contact Number: Provide the contact number that you actively use through which the recruiters can easily get in touch with you.
• Email Address: Provide an email address that has your real name to maintain a professional approach.
• Current Location: If you are applying for a job abroad, mention your state and country. Else simply mention your current city and state of residence.

Additionally, you can also mention the details of the following as per your discretion:

• LinkedIn profile link
• Link to an online portfolio

For more details on this section read Hiration's 2022 Guide to composing your contact information .

Refer to the sample IT help desk resume given below to see what an ideal personal information section looks like in an IT help desk support resume:

Our Online Resume Builder can help you put together an impeccable IT help desk entry level resume.

IT Help Desk Resume: Profile Title

The second-largest text in the range of 14-16 font size should be used to curate your profile title on a resume.

It communicates your current designation, your functional industry, and the level of seniority in your field of work.

If you are tempted to exaggerate your profile title, get rid of the thought because it can only spell doom for your job application.

Be accurate with what you have professionally done and where you stand in your professional podium for the recruiters to recognize your professional status.

An ideal profile title should look like the one shown in our below-given IT help desk sample resume:

Our AI-powered Resume Review Service is available to give your resume an in-depth and constructive analysis within minutes of uploading it on our tool!

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

STAR Format

• Frame Points

Bucketing & Bolding

[ Back to Table of Content ] Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

• S: The s ituation, backdrop, or context of your contributions.
• T: The actual t ask that was assigned to you.
• A: The strategy you put into a ction to execute the assigned task.
• R: The r esult or outcome of your action in the form of an achievement figure.

Framing Points

[ Back to Table of Content ] What do employers look for in resume for IT help desk?

Well, the answer is simple!

They simply look for those applicants who are qualified to shoulder the responsibilities of an IT help desk.

Just as simple as the answer is to the question asked, your professional experience statement should be simple and easy to understand too.

Let us look at the two sets of IT help desk resume examples that we have given below for you to understand the effectiveness of framing your points and how it can be easily done.

IT Help Desk Resume Example 1

"As an IT help desk for the XYZ company I was assigned to oversee 10 help desk staff members who were given the task to remotely assist the customers and clients, through e-mail or phone. I also played a key role in the process of scheduling meetings, hiring, and providing evaluations of the employees. I have successfully administered the complete configuration of 150+ personal computers for two different departments by repairing and upgrading. Additionally, I performed periodic hardware or software checks to ensure that they were properly functioning and improve the quality of work by 15%."

IT Help Desk Resume Example 2

Oversaw 10 help desk staff members who were assigned to remotely assist customers, via e-mail or phone Played a key role in the process of scheduling, hiring, and providing evaluations of employees Administered the complete configuration of 150+ PCs for two departments by repairing and upgrading Performed periodic hardware/software checks to ensure the proper functioning and improve 15% work quality

Framing Points: Analysis

From the two IT help desk resume examples illustrated above, we can observe that:

• Writing a long paragraph to describe your professional roles & responsibilities as an IT help desk does not do justice to your expertise and potential. It is hard to recognize your skills at a glance and most recruiters may not spend enough time going through the whole paragraph.
• Whereas, framing one-liner bullet points are easier to read and hence the recruiters would easily recognize the positive impact you had on your work. Moreover, one-liner points tend to focus on your main involvements and do not highlight vague points.

In conclusion, you can curate ATS-friendly resumes by using bullet points to frame one-liners and communicate your professional caliber to the recruiters.

[ Back to Table of Content ] Another important factor that can contribute towards enhancing your professional experience section is bucketing and bolding.

To understand why it is so, look at the two IT help desk resume examples give below.

Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Training & Customer Satisfaction Administered materials for training materials and conducted KTs to both small and large audiences every month Trained 100+ non-IT employees on how to analyze & repair failures of hardware/software Increased 50% client satisfaction through effective communication and problem solving Client Relationship Management Attended support calls (~30/day) and 40+ emails for Tier 2 & 3 levels technical support Provided customer support as per the IT operational policies and standards to ensure the best service

Bucketing & Bolding: Analysis

• Framing points in one-liner alone are not enough to get the attention of the recruiters as it does not make the highlights of your points stand out for the recruiters to easily recognize.
• Whereas applying bucketing and bolding makes it easier for the recruiters to recognize the most significant points without having to read through the whole resume.

In conclusion, you must always list all the similar points under the relevant buckets by creating unique headings. And enhance your framed points to communicate your work experience for the recruiters to easily read and comprehend.

To understand this section in detail and learn how to master it, read Hiration's guide on framing the work experience in your resume .

IT help desk resume sample for Professional Experience

Here is an IT help desk resume sample signifying an ideal professional experience section:

IT Help Desk Resume Keywords

To make sure that your IT help desk entry level resume ranks high on the ATS, you need to keyword-optimize your resume.

Suitable keywords can be found in the IT help desk job description.

Before you start sending out your resumes to the recruiters, make sure that you compare your job description and the keywords included by the recruiters in the job listing.

Pick the most relevant and significant keywords that highlight your professional skills and list them in your professional experience section and key skills section.

You can also add suitable keywords in your IT help desk resume summary and IT help desk resume skills sections.

Including the right keywords in your resume can raise your chances of ranking high on the ATS and give your better opportunity to end up being recognized by the recruiters who can give you the required shortlist.

Every time you wonder what to put on a resume for IT help desk job, remember that your educational qualification can raise your chances of landing your dream jobs.

Do not skip the education section in your resume, especially if you are writing an IT help desk entry level resume.

The education section of your resume should ideally consist of the following details:

• Name of the school/university you have attended.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

We have an exhaustive guide written just for this section on Hiration's 2022 Guide on how to list education on your resume .

Refer to the IT help desk support analyst sample resume showcasing the ideal education section for your resume:

IT Help Desk Resume: Certifications

Apart from the details of your educational qualification, you can also add any relevant certifications that validate your eligibility to practice your line of work.

The certification section of your IT help desk support resume should consist of the following details:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Hiration's 2022 Guide on listing certifications on a resume has more in store for you to get a better understanding of this section.

The below-given sample resume for IT help desk is showcasing what an ideal certifications section for your resume looks like:

Create an impeccable resume with the help of our Online Resume Builder .

It is safe to say that this section can do wonders for your resume and raise your chances of being shortlisted by the recruiters if curated effectively.

Most of the skills that need to be highlighted in this section are ideally present in your professional experience section. So simply scan through your one-liners and pick those skills that have been justified, then list them in this section.

To use this section in your favor and rank high on the ATS, add suitable and relevant keywords that are mentioned in the job description.

Make sure to read Hiration's 2022 Guide on what skills to put on a resume and learn more about curating the perfect skills section.

Here is an IT help desk resume sample showcasing the perfect key skills section:

IT Help Desk Resume Summary

A resume summary is an important feature of a resume that can help you give the recruiters an insight into your resume in just a few lines without wasting their time.

It is most suitable if you compose this section in the end because that way it will be easier for you to decide which points to skip and which points to mention.

Compose an IT help desk resume summary only if you have more than 3 years of work experience to highlight in your resume.

Try to keep it short and precise in 3-5 lines and add suitable keywords

There is more about this section in our Resume Summary Guide so make sure that you go through it to learn how to compose a suitable IT help desk resume summary.

Attached below is an IT help desk resume sample showcasing the ideal resume summary:

In the meanwhile, make resume-writing an effortless affair with Hiration's Online Resume Builder now!

IT Help Desk Resume Objective

Compose an IT help desk resume objective if you are a fresher writing an IT help desk resume entry level or have very less experience to highlight in your resume.

It gives an overview of your resume just as an IT help desk resume summary.

The only difference is that you need to keep professional experience on the sideline and focus on your skills and describe how you can contribute towards the higher goals of an organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about resume objectives.

Looking for a state-of-the-art resume builder and review services to help you build an impeccable It help desk resume?

Visit our Online Resume Builder and explore the best we have to offer you.

Resume Review & Free Resume Templates

Send us your existing resume to get it reviewed by the resume professionals at Hiration.

Your resume will be reviewed in compliance with the below-mentioned parameters:

• Compliance with industry norms ** Conversion Scope
• ATS Compliance
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

Online Resume Builder for Your Resume

Here is a list of the resources that come with our Online Resume Builder :

• JD-resume matcher
• Intuitive text recommendations
• 100+ pre-filled resume templates
• 25+ resume designs
• Full rich-text editor
• 1-click design change
• A sharable link
• LIVE resume Score
• LIVE resume editor
• Option to save unlimited resumes

Our Online Resume Builder is here to help you create job-winning resumes.

Key Takeaways

• Always use the right resume format that best suits the trajectory of your career and the requirements of your job application.
• Label your resume with your name as the header and provide your contact details along with an accurate profile title.
• Frame action-oriented one-liner points and apply the bucketing and bolding to make them effective.
• Make sure that your resume is keyword optimized to rank high on the ATS and raise your chances of being shortlisted by the recruiters.
• Clearly mention the details of your education and certification to enhance your resume.
• Create a separate section to highlight your most significant skills.
• Compose a suitable IT help desk resume summary to give an overview of your resume.

Now that this blog has come to an end, we advice you to make use of all the IT help desk resume examples and IT helpdesk resume samples while writing the best resume.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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IT Help Desk Resume Examples

By Silvia Angeloro

Jul 18, 2024

12 min read

Unlock your IT potential: a step-by-step guide to creating a help desk resume that handles requests with ease. Learn how to highlight your skills, troubleshoot your experience, and reboot your career!

Rated by 348 people

• • Developed software applications which increased processing speed by 20%, improving business operations and customer satisfaction.
• • Provided technical and functional advisory services to over 200 users, ensuring smooth operation and adherence to best practices.
• • Led a successful project to evaluate and implement a new data management tool, resulting in a 30% increase in data processing efficiency.
• • Analyzed and identified system requirements, leading to the successful implementation and testing of two large-scale software applications.
• • Resolved critical issues affecting database configurations, implementing enhancements that decreased downtime by 15%.
• • Managed the development of data structures and access strategies, aligning with business and mission requirements, improving data integrity.
• • Directed the implementation and maintenance of enterprise software, impacting over 300 users and enhancing performance.
• • Advised on the development of data structures, reducing inconsistencies by 25% across various databases.
• • Evaluated and selected appropriate data management tools, enhancing data retrieval speeds by 30%.
• • Conducted post-implementation support procedures, maintaining high availability and user satisfaction.
• • Provided comprehensive training to the user community, increasing system utilization by 40%.
• • Managed the configuration and maintenance of databases, ensuring 99% uptime and reliability.
• • Developed access strategies aligned with enterprise requirements, significantly reducing query response times.
• • Provided post-implementation support, addressing user concerns and optimizing system performance.
• • Advised stakeholders on data management best practices, leading to streamlined data access protocols.
• • Consulted on software development projects, ensuring best practices and alignment with business goals.
• • Led technical advisory services, supporting various customer bases and enhancing user satisfaction.
• • Implemented data management tools, improving organizational data handling and efficiency.
• • Conducted system requirement analysis, supporting the successful deployment of new software solutions.

In this article

Writing Your Resume

Must-Have Info

Resume Format

Resume Experience Tips

Resume Summary

Listing Your Skills

Education on Resume

Resume Certifications

Extra Sections

Cover Letter Example

Writing a resume for an IT Help Desk position can feel like rebooting a system but not knowing which button to press. Crafting the perfect resume is tricky because you need to highlight specific skills while showcasing your experience in resolving tech issues. From choosing the right keywords to detailing troubleshooting experience, each part of your resume needs careful consideration. Many IT Help Desk pros find it tough to translate their hands-on experience into powerful words that catch the eye of recruiters. Often, your resume can make or break your chance of getting that interview.

Using the right resume template can make a world of difference in showcasing your expertise. A well-structured template helps you organize your thoughts and presents your qualifications clearly. Make sure your template highlights your problem-solving abilities and technical know-how. Don’t let poor formatting or a cluttered layout overshadow your skills.

If you’re looking for inspiration, we have more than 700 resume examples to help you craft the perfect resume.

Key Takeaways

• Crafting a perfect IT Help Desk resume involves highlighting specific skills, detailing troubleshooting experience, and using chosen keywords effectively.
• A well-structured resume template is crucial to organize thoughts and present qualifications clearly while preventing poor formatting or cluttered layout.
• Key resume sections include Contact Information, Professional Summary, Technical Skills, Work Experience, Education, Certifications, and optionally Projects or Volunteer Experience.
• Using a chronological format with modern fonts and saving the resume as a PDF ensures clear presentation and compatibility with applicant tracking systems (ATS).
• The resume summary should highlight years of experience, technical skills, and quantifiable achievements to immediately showcase your value to hiring managers.

What to focus on when writing your IT help desk resume

Your IT help desk resume should convey your technical skills, problem-solving abilities, and customer service expertise to the recruiter. Highlighting consistent and effective support in troubleshooting software and hardware issues is key. It's beneficial to include specific examples of systems you have worked with to demonstrate your hands-on experience.

To boost the impact of your resume, consider adding:

• Certifications in relevant technologies (e.g., CompTIA A+, Microsoft Certified)
• Metrics showing reduced downtime or increased user satisfaction
• Specific experience with ticketing systems and remote support tools
• Documentation skills for knowledge bases or user guides

Must have information on your IT help desk resume

When crafting a resume for an IT help desk position, it's crucial to include key sections that highlight your skills and experience efficiently. Essential resume sections include:

• Contact Information
• Professional Summary
• Technical Skills
• Work Experience
• Certifications

Additional sections like Projects or Volunteer Experience can further demonstrate your hands-on expertise and commitment to the field. Including these will help make your resume more robust and appealing to potential employers.

Which resume format to choose

For an IT help desk resume, the chronological format works best, as it highlights your work experience in order. Try using modern fonts like Rubik and Montserrat instead of Arial or Times New Roman to give your resume a fresh look. Always send your resume as a PDF to ensure the formatting stays intact. Keep margins set to one inch to make your resume easy to read. Use clear section headings like "Work Experience" and "Skills" to ensure it gets through Applicant Tracking Systems (ATS) efficiently.

Your IT help desk resume should include several key sections. List:

• Summary or Objective
• Technical Proficiencies
• Projects (if applicable)

Resume Mentor’s free resume builder can handle all of this seamlessly for you, making it easy to create the perfect resume.

How to write a quantifiable resume experience section

Writing a great resume experience section is essential for your job search. First, a good order for your work history is reverse chronological, starting with your most recent job. Only go back about 10-15 years in your history unless the jobs further back are very relevant. Keep your job titles clear and include only those that align with the IT help desk role you want. Tailor your resume to each job application by highlighting skills and achievements that match the job listing. Use action words like "optimized," "resolved," and "supported" to show your impact.

Now, let’s look at some examples.

First example:

• • Which of your achievements match the job you’re applying to?

This example is poorly written. It doesn’t explain what you actually did or achieved. The bullet points are missing, and there’s no detail to understand your role. Always add points and describe your contributions to the company. Giving specifics helps recruiters gauge your skills and how you can benefit their team.

Second example:

• • Resolved 95% of technical issues on the first call, improving customer satisfaction scores by 20%.
• • Supported over 100 end-users daily by troubleshooting hardware and software issues.
• • Developed a ticketing system that reduced response times by 30%.

This example is well-written. It focuses on numbers and achievements, not just responsibilities. The points are clear, showing specific impacts you had, like improving customer satisfaction and reducing response times. This makes the resume stand out and shows potential employers how you could benefit their team.

IT help desk resume experience examples

Looking for some help-desk experience tips? This section is just what you need! Dive in and "byte" into these carefully crafted resume experiences.

Achievement-focused

Convey your key achievements by highlighting significant milestones you've reached in your help desk roles.

Help Desk Specialist

Tech Solutions Inc.

Jan 2020 - Present

• Resolved 95% of tickets on first contact, increasing customer satisfaction by 20%.
• Implemented a ticket tracking system that reduced resolution time by 30%.
• Awarded 'Employee of the Month' three times for exceptional service.

Skills-focused

Highlight the skills that make you an excellent help desk employee. Focus on technical abilities and soft skills.

Help Desk Technician

Mar 2018 - Dec 2019

• Proficient in troubleshooting hardware and software issues.
• Excellent communication skills used to guide clients through technical problems.
• Strong multitasking abilities, handling multiple tickets simultaneously.

Responsibility-focused

Show your accountability by detailing the responsibilities you had in your past help desk positions.

IT Support Help Desk

Office Tech Corp.

Feb 2017 - Feb 2018

• Monitored and managed ticketing system for 300+ employees.
• Ensured timely follow-ups on unresolved issues.
• Maintained detailed documentation for all issues and resolutions.

Project-focused

Discuss specific projects you've worked on in your help desk career that showcase your abilities.

Senior Help Desk Analyst

Corporate IT Solutions

May 2019 - Present

• Led the deployment of a new help desk software system.
• Managed a team project to update client support protocols, increasing efficiency.
• Developed a knowledge base project reducing reliance on live support.

Result-focused

Emphasize tangible results you've achieved in your help desk roles.

Help Desk Support

Technify Inc.

Jan 2018 - Dec 2020

• Reduced ticket backlog by 40% through improved response times.
• Enhanced client satisfaction scores by implementing feedback mechanisms.
• Decreased operational costs by streamlining support processes.

Industry-Specific Focus

Tailor your resume to highlight your experience in a particular industry like finance or healthcare.

Financial IT Help Desk

Banking Solutions

Jun 2017 - May 2019

• Supported a secure environment for financial transactions.
• Addressed compliance-related technical issues swiftly.
• Provided specialized assistance for financial software applications.

Problem-Solving focused

Illustrate your problem-solving skills through real incidents and solutions you've provided.

SolveIT Corporation

Apr 2016 - Apr 2018

• Diagnosed and fixed network issues, reducing downtime by 50%.
• Created step-by-step guides for common problems.
• Developed a log system to identify recurring technical issues.

Innovation-focused

Show how your creative solutions have improved help desk operations.

IT Help Desk Innovator

Future Tech Inc.

Sep 2015 - Sep 2017

• Developed an automated chatbot to handle common queries.
• Introduced remote desktop access tools, improving troubleshooting efficiency.
• Created a reward system for quick issue resolutions to motivate staff.

Leadership-focused

Highlight leadership roles and responsibilities that exhibit your management skills.

Lead Help Desk Specialist

TechLead Solutions

Nov 2018 - Present

• Supervised a team of 10 help desk technicians.
• Conducted regular team meetings to discuss solutions for high-priority issues.
• Assigned tasks and ensured timely completion within SLAs.

Customer-focused

Demonstrate how you ensure client satisfaction and exceptional service.

Customer Service Help Desk

ClientFirst Tech

Feb 2019 - Dec 2021

• Maintained a customer satisfaction rate of 95%.
• Developed personal rapport with clients through excellent customer service.
• Acted proactively to prevent potential technical issues.

Growth-focused

Highlight initiatives that led to personal or organizational growth.

Help Desk Analyst

GrowFast IT

Mar 2016 - Mar 2018

• Completed additional certifications in CCNA and MCSE.
• Mentored new hires, increasing team expertise.
• Spearheaded a customer feedback program, aligning service improvement.

Efficiency-focused

Focus on how your actions have increased efficiency in your workplace.

Help Desk Coordinator

EffiTech Solutions

Jul 2015 - Jul 2017

• Streamlined ticket assignment leading to a 25% reduction in resolution time.
• Introduced new tools for remote troubleshooting.
• Created standard operating procedures for common technical issues.

Technology-focused

Showcase your expertise in various technologies relevant to a help desk role.

Technical Support Specialist

Tech Savvy Inc.

Oct 2017 - Present

• Expert in using Microsoft Office Suite, Linux, and macOS.
• Knowledgeable in various ticketing systems like Jira and Zendesk.
• Implemented and managed software updates and patches.

Collaboration-focused

Highlight how you work well with other teams or departments.

Collaborative IT Specialist

TeamSync Tech

Feb 2017 - Feb 2019

• Worked closely with network engineers to resolve complex technical issues.
• Collaborated with software developers to address recurring bugs.
• Coordinated with the customer service team to ensure unified support.

Training and Development focused

Illustrate your experience in training others or your own professional development in help desk roles.

Help Desk Trainer

TrainIT Solutions

Aug 2016 - Aug 2018

• Led training sessions for new help desk technicians.
• Developed a comprehensive training manual for onboarding staff.
• Consistently updated the team on the latest technological advancements.

Write your IT help desk resume summary section

Writing a compelling resume summary for an IT Help Desk position can significantly increase your chances of impressing hiring managers. It should highlight your skills, experience, and what makes you a valuable asset to the company.

When you describe yourself in this section, keep it concise and focus on your top achievements and skills relevant to the job. Use action verbs and quantifiable metrics to make your summary stand out. Tailor it to match the job description.

A resume summary provides a brief snapshot of your professional background and key accomplishments. In contrast, a resume objective focuses on your career goals and what you aim to achieve in the role. A resume profile is similar to a summary but often includes a few more details about your expertise. A summary of qualifications lists your key qualifications in bullet points.

Here are two examples of resume summaries for an IT Help Desk position:

The first example is poorly written. It’s too vague and lacks specifics. It doesn't provide insightful details about your skills or achievements. Also, it doesn’t mention any specific technical proficiencies or results, making it hard for a hiring manager to see your value.

The second example is excellent. It clearly states your years of experience and areas of expertise. It quantifies your achievements, demonstrating real impact. It highlights your technical skills and customer satisfaction rate, making it compelling and relevant. This approach ensures hiring managers see your value immediately.

Listing your IT help desk skills on your resume

Creating your IT help desk resume's skills section can be crucial to making a strong impression on potential employers. You have the option to create a standalone skills section or incorporate your skills into other parts of your resume, like your experience and summary sections.

Your strengths and soft skills, such as communication and problem-solving, highlight your personal attributes that contribute to a supportive and efficient work environment. Hard skills, on the other hand, are specific, teachable abilities that are often technical in nature, like troubleshooting and system installation.

Incorporating skills and strengths as keywords throughout your resume can improve its visibility in applicant tracking systems (ATS), making it more likely for your resume to reach hiring managers.

Here is an example of a standalone skills section formatted in JSON:

This skills section is effective because it clearly lists relevant competencies without overwhelming the reader. It focuses on skills pertinent to an IT help desk role, increasing its impact.

Best hard skills to feature on your IT help desk resume

Hard skills for an IT help desk resume should demonstrate your technical abilities and capacity to handle specific tasks. They communicate that you are equipped to perform job-specific duties efficiently.

Hard Skills

• Troubleshooting
• Network Configuration
• Technical Support
• Hardware Maintenance
• Software Installation
• System Upgrades
• Remote Support
• Help Desk Ticketing
• Virus and Malware Removal
• Backup and Recovery
• Operating Systems (Windows, MacOS, Linux)
• Cloud Services (AWS, Azure)
• Office Suite (Microsoft Office, Google Workspace)
• Scripting Languages (Python, Bash)
• VPN Configuration

Best soft skills to feature on your IT help desk resume

Soft skills for an IT help desk resume should showcase your ability to interact effectively with both colleagues and clients. They communicate that you can provide exceptional support and work well in a team environment.

Soft Skills

• Communication
• Problem-Solving
• Time Management
• Adaptability
• Conflict Resolution
• Attention to Detail
• Multitasking
• Active Listening
• Customer Service Orientation
• Stress Management
• Dependability

How to include your education on your resume

Including an education section is an important part of your IT help desk resume. Tailoring this section to the specific job you're applying for is crucial—leaving out any irrelevant education. Listing your GPA can help if it’s above 3.0, and mentioning honors like cum laude can show academic excellence. Clearly listing your degree, institution, and dates helps employers quickly see your qualifications.

Here’s an example of a poorly written education section:

This example is bad because it includes an irrelevant degree (English) for an IT help desk position. The GPA is low, and including the location is unnecessary.

Here’s a better example of how to write an education section:

This example is good because it includes a relevant degree in Information Technology, which aligns with the IT help desk role. The GPA is above 3.0 and shows academic competence. The details are concise and targeted, making it easy for the employer to assess your qualifications.

How to include IT help desk certificates on your resume

Including a certificates section in your IT help desk resume is crucial. It shows your dedication to continuous learning and sets you apart. Begin by listing the name of each certificate. Include the date you received it. Add the issuing organization so employers can verify it. You can also place certificates in the header for quick access, like this: "Certified IT Professional | CompTIA A+ | Microsoft Certified: Azure Fundamentals."

Here's a good example of a standalone certificates section:

This example is effective because it includes relevant certifications. Both CompTIA A+ and Microsoft Certified: Azure Fundamentals are valuable for IT help desk roles. It makes it easy for an employer to see your qualifications quickly. Make sure your certificates are up-to-date and issued by reputable organizations. This boosts trust and highlights your technical skills.

Extra sections to include in your IT help desk resume

Creating a standout resume for an IT help desk position can set you apart in a competitive field. Along with the standard sections, including unique sections can highlight your well-rounded skills and interests, making you a more attractive candidate.

• Language section — Highlight foreign languages you speak. Show your communicative abilities in a global or multilingual team, which is valuable in IT help desk roles.
• Hobbies and interests section — Showcase your personal interests like coding or gaming. Demonstrate your passion for technology and your commitment, which can resonate with hiring managers.
• Volunteer work section — Include any volunteer activities related to IT or community service. Show your willingness to go above and beyond, reflecting a strong work ethic and community awareness.
• Books section — Share books you’ve read related to technology or IT support. Indicate your dedication to continuous learning and staying current in the field.

These sections can complement your technical skills and experience, presenting a well-rounded and impressive resume. Including them thoughtfully can paint a more holistic picture of who you are as both a professional and a person. This approach may lead to more opportunities and conversations with potential employers.

Pair your IT help desk resume with a cover letter

A cover letter is a written document that accompanies your resume when applying for a job. It introduces you to potential employers and highlights your interest in the role and the company. It also allows you to explain any aspects of your resume in more detail and showcase your communication skills.

For an IT help desk position, your cover letter should focus on your technical skills, problem-solving abilities, and customer service experience. Mention specific software or hardware you are familiar with and any relevant certifications you hold. Include examples of how you have successfully resolved technical issues or improved systems in previous roles. Emphasize your patience and ability to communicate complex information clearly to non-technical users.

Get started on crafting your impressive cover letter using Resume Mentor's cover letter builder. It's easy to use and ensures your content and formatting are protected with PDF exporting.

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